Reviews
Essentially I went to have both of my headlights replaced
Essentially I went to have both of my headlights replaced on my 2015 ford fusion. They recommended that they also provide maintenance for two recalls on my car. After the headlights were 'repaired' that evening I found that my entire front right side light assembly was not working. This resulted in having to drive home without headlights on the right hand side of my car for a 50 minute commute during the evening. The following day they recommended that I bring my car in so that they can fix their mistake. I had to leave my job early which resulted in lost income, just for them to tell me that the lights that they repaired were not plugged in correctly. The staff was kind, however this was a major inconvenience considering that I had to leave my shift for them to repair their mistake.
Essentially I went to have both of my headlights replaced
Essentially I went to have both of my headlights replaced on my 2015 ford fusion. They recommended that they also provide maintenance for two recalls on my car. After the headlights were 'repaired' that evening I found that my entire front right side light assembly was not working. This resulted in having to drive home without headlights on the right hand side of my car for a 50 minute commute during the evening. The following day they recommended that I bring my car in so that they can fix their mistake. I had to leave my job early which resulted in lost income, just for them to tell me that the lights that they repaired were not plugged in correctly. The staff was kind, however this was a major inconvenience considering that I had to leave my shift for them to repair their mistake.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Team listen to my concerns and tried to make everything
Team listen to my concerns and tried to make everything right since I was out of town.
Team listen to my concerns and tried to make everything
Team listen to my concerns and tried to make everything right since I was out of town.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know our team listened to your concerns and worked to set things right while you were out of town. Lindsey is pleased we could help and we look forward to serving your Ford again.
Everytime I need work done Scott is extremely helpful.
Everytime I need work done Scott is extremely helpful. Scott is knowledgable and is always getting back to me with updates. Honestly one of the best new car dealerships and OEM shops i have ever done business with. I will continue to use Spitizer Ford going forward if the service is always this great.
Everytime I need work done Scott is extremely helpful.
Everytime I need work done Scott is extremely helpful. Scott is knowledgable and is always getting back to me with updates. Honestly one of the best new car dealerships and OEM shops i have ever done business with. I will continue to use Spitizer Ford going forward if the service is always this great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott’s dedication to clear communication and expertise means a lot to us, and we’re thrilled it made your visits smooth. It’s wonderful to hear you consider our Ford service among the best you’ve experienced. We look forward to supporting your future maintenance needs.
Cooper was a courteous and went to bat for me.
Cooper was a courteous and went to bat for me. Getting me the truck I was looking for and getting me a great deal on my trade. Be sure to request Cooper when buying from Spitzer.
Cooper was a courteous and went to bat for me.
Cooper was a courteous and went to bat for me. Getting me the truck I was looking for and getting me a great deal on my trade. Be sure to request Cooper when buying from Spitzer.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful to hear our team member advocated on your behalf to find the Ford you wanted and secure a strong trade-in value. Congratulations on your new Ford and please let us know if we can assist you again.
Cooper was incredibly courteous and professional from
Cooper was incredibly courteous and professional from start to finish.The Ford team was polite and professional.
Cooper was incredibly courteous and professional from
Cooper was incredibly courteous and professional from start to finish.The Ford team was polite and professional.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the five-star review. We’re glad our team provided courteous, professional service throughout your purchase. Enjoy your Jeep Compass and safe travels.
Every time I have been there all of the staff treat me
Every time I have been there all of the staff treat me like family. Sales and service staff are outstanding.
Every time I have been there all of the staff treat me
Every time I have been there all of the staff treat me like family. Sales and service staff are outstanding.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Great crew.
Great crew. I would recommend them Very clean shop. The truck was ready when they said it would be
Great crew.
Great crew. I would recommend them Very clean shop. The truck was ready when they said it would be
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Al Spitzer Ford to be a positive one. Please don't hesitate to reach out if you need anything else.
My appointment was easy to book and all communication
My appointment was easy to book and all communication regarding my hitch installation was excellent! The cost and completion time were exactly as promised. Great experience all around!
My appointment was easy to book and all communication
My appointment was easy to book and all communication regarding my hitch installation was excellent! The cost and completion time were exactly as promised. Great experience all around!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Al Spitzer Ford, we look forward to having you as a valued customer for many years to come!
Ford had my car for 2 an a half week before they told me
Ford had my car for 2 an a half week before they told me what was wrong with it. Service was horrible they didn't reach out and give an updates.
Ford had my car for 2 an a half week before they told me
Ford had my car for 2 an a half week before they told me what was wrong with it. Service was horrible they didn't reach out and give an updates.
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- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Clean negotiations, good vehicle.
Clean negotiations, good vehicle. Offered me a good trade in value and the new vehicle is what I wanted
Clean negotiations, good vehicle.
Clean negotiations, good vehicle. Offered me a good trade in value and the new vehicle is what I wanted
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!