Preston BMW

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car at MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care.

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car at MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care.

Great sales and service team Had bought two cars from Mike and have always had great service from Jason. Plan to buy another soon for a family member.

NOT ETHICAL - I recently purchased a used car from Preston BMW and I can NOT recommend them due to their misleading and unprofessional practices. I have reached out to the GSM Kevin Whelan (who aplogized for some issues as "sorry, our salesperson is new" without discussion of a resolution) as well as the VP of Preston BMW - Kevin Leya (without a response) to try and resolve these issues.

I recently purchased a used car from Preston BMW and I can NOT recommend them due to their misleading and unprofessional practices. I have reached out to the GSM Kevin Whelan (who aplogized for some issues as "sorry, our salesperson is new" without discussion of a resolution) and also to the VP of Preston BMW - Kevin Leya (without a response) to try and resolve these issues.

Exceptional Customer Service! I had a issue with the rain sensor on my 2017 X5 that I purchased from Preston last year. Since I live in the Pittsburgh area I went to my local BMW dealership to have the part replaced as part of the CPO warranty. That dealership tells me that it is not covered (after already verifying it is covered with BMW of NA) since the windshield is not OEM glass. Despite discussions and numerous phone calls they refused to budge. I sent a message to Kyle Whelan and within a couple of hours he had contacted their BMW rep and agreed that this is a covered part under the CPO warranty. I call back my local dealership with this information and again they refuse. Kyle follows up with me and offers to come the 1.5 hours out to my workplace to have the item fixed and give a loaner. They have already ordered the part so that more time is not wasted. This experience with Kyle and Preston was above and beyond what I have would expected. Within 2 hours they addressed, solved, and had a solution for me. I will gladly drive the 1.5 hours for our next BMW purchase or service. What an exceptional display of customer service!

Went to test drive a preowned CRV listed and my experience was wonderful from the beginning to the end. Al Schwartz in sales was pleasant and did not pressure me into buying this car. The paper work with purchasing this car out of state was seamless. They took the time away from the buyer to process everything. Al made a follow up call to make sure I was happy with my purchase.

Last year in February I brought my 2012 BMW 328i in for service and repairs since the engine seemed to be sputtering with acceleration and acting like it would stall out. I got it back in a few days after spending $3800 on repairs and drove it home to find that it was still doing the same thing. i called the dealership service dept and they wanted me to bring it back in. I explained that I had to drive it back to my business in SC since it is the only vehicle I had at the time. I said I would take it to a dealership once I got back to my residence in SC. I drove my other vehicle for a few weeks knowing the BMW needed service. I later took the BMW to Taylor BMW in Georgia. They called me the next day because the vehicle wouldn’t start. I said I don’t know why that would be since I just had it serviced at Preston BMW. They later were able to get it Into the shop and the next day I went to pick it up. They said they took it apart and found that the Vanus bolts were broken and that’s why it was running funny and stalling out. They said since the vanus bolts were broken all the other parts they had to work with and replace were covered under warranty. They charged me just $150 for service. Then the service dept manager Jason told me that Preston service technician should have seen this and the parts and labor should have been covered under warranty. I called Preston BMW service dept after I sent the documentation from the other dealership and the Preston manager did not help at all. He said his technician would have never missed broken vanus bolts and he wouldn’t give me any refund whatsoever even though the other BMW dealership in GA thought I got hosed on the bill. I was so surprised that a BMW dealership would be so unhelpful in a situation like this. I’ll never use Preston BMW again. Paid $3800 for car service that did not fix the problem...other dealership fixed the problem and said I was overcharged...Preston BMW service manager said he was not willing to help.

I have dealt with a lot of different dealerships in my 62 years but I will never come back to Preston BMW. As far as taking care of my vehicle that was done well and proper but the site as a whole is the least friendly dealership I've ever been to. I mean my husband takes his F-150 to one of 100 dealers in the area and they at least greet him with a friendly smile and a good morning as he walks through the door. I would think after spending twice the amount on my BMW than his truck that a friendly good morning would be a given. Instead I was greeted by an angry looking individual who barely spoke, the first words being do you have scheduled service here. Like I drove in a Toyota through the gate. I understand its Saturday and I am the first customer of the day but if you don't want to be there then don't show up for work.  When I take our Infiniti to Beachwood the service is incredible. They even go as far as opening the car door for us to get out and showing us into the office by opening the door. Whatever service manager/adviser was on duty literally sat and watched us like we were aliens. On top of that I don't fully understand your process of servicing vehicles that take longer than an hour. When we take our car to Infiniti or even our Santa Fe to Hyundai they call us before hand letting us know this service may take over 3 hours. They then ask us which vehicle in the fleet we would want as a loaner and allow us to even return the loaner the next business day. At Preston, we aren't allowed a loaner so our options are drive two cars or sit and wait for 4 hours in an uncomfortable lobby, and they mention taking some non-existing shuttle to the mall. The shuttle doesn't even run on the weekends. If you are going to do service over the weekend then provide the same level of quality that would be received during the week its simple common sense. I practically paid cash for my 5-series and I can't bother to get a hello or even a loaner. If anything loaning a newer vehicle is great marketing, at least other dealers understand that aspect of sales. I am glad this service trip will be the end of the vehicle maintenance package here because I will not be back. And I'll take my money and vehicle elsewhere. I should have known from when I first purchased the vehicle the customer service would be lacking because even the manners of your sales team is poor. Unfortunately, you had the only loaded 5-series in Imperial Blue, with tan interior within 200 miles. Thank you for the service on my vehicle it was done properly but your customer service is complete trash. 

Al Schwartz made buying our X3 BMW a smooth ride. He was friendly, helpful and courteous. Shout out to Kyle Whelan for his kind assistance.