Rectangle 48
Sales
Service Closed

Donnell Ford Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 4:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2006

Donnell Ford

...


Welcome to DONNELL FORD...we have been in business since 1925.Thats over 80 years of serving our customers and friends in the Mahoning Valley.The reason for that longevity is simple we take care of our customers.We offer fair and honest pricing on all of our vehicles and our service after the sale is second to none.We are a Ford Motor Company Presidents Award winner,which is given only to dealerships that meet the highest standards of customer satisfaction.We are always available to answer any questions you may have.

""Discover The Donnell Difference""

Service

Oil, Filter Change

$29.95 and up*

Battery Service

Complimentary

Oil, Filter Change (Premium)

$54.95 and up*

Multi-Point Inspection

$39.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1583 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    January 7, 2019

    Awful! Unprofessional. I found an F250 on the dealers website, I ask for more info on the truck and to get an appointment to see it. I show up for my appointment,... the salesman that I was told to ask for had no idea who I was and ask me to wait. 35 minutes later he come back over to me and asked what I was there for. Because he did not know of the truck that I was scheduled to see. He found the truck on the dealership site. But he said he still had no idea of the truck or where it was. So we went to look for it on the lot and we never did find it. He then tells me he will talk to his manager and get back to me in the morning. I get a call from the receptionist the next day to reschedule my appointment, I asked her if they found it she asked if they found what. I explained what had happened the day before. She then said she would call me back. She never called. So I called that evening and she said that the salesman that I dealt with the day before was off work that day. A week goes by and I don't hear from the salesman so I called and was told that the truck was sent to action. So by this time I am furious and started looking elsewhere for a new truck. And 2 more weeks go by and I get a text from the receptionist saying they found the truck and would like me to come look at it. I said I would like pictures before I drive another 40 minutes to look at something that they probably don't dont have. They sent me a blank email, I replied back to the email telling them that the email was blank with no attachments and sent a text to the salesman saying so. I never got a reply back from anyone at the company. You can't even give them your money.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our busin...ess and resolve this matter for you, if we still can. Please give us a call at (330) 726-8181 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 5.0 out of 5
    December 28, 2018

    You no that old saying when people do something incredible for u.. PASS IT ON.. that's what they did for me thank you!! In my situation lost my old... car to an accident in December had no money down.I have a big family of 4 kids and other family members living with us . And not very good credit. They pulled off a miracle for me with in my budget... Thank you Donnell ford for everything..PASS IT ON!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 27, 2017

    This is the 2nd time we've leased from Gino, bought vehicles & have referred his name many times. He goes out of his way to help his customers to purchase... or lease the vehicle that they would like. Our delivery coordinator Katy was helpful, took time to show us all the features & was very sweet, an asset to Donnell Ford. Thank you for the great service!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    December 17, 2018

    Our family found Donnell Ford after we moved to the area. They have the best deal for your oil change and tire rotation. The staff is knowledgeable and... friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michelle, thank you for your wonderful response to the quality of service our Staff provides! Please don't hesitate to reach out if there's ...anything additional we can do for you. Take care!

  • 5.0 out of 5
    October 29, 2018

    Don was very informative on giving me information my new Ecosport and is a very nice, kind sales representative. He was not pushy or aggressive.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 19, 2018

    Bought a used car. 2016 Ford Fusion, saw the car and fell in love. It was just what I wanted. Phil the salesman said he would call me in a day or two to... see how I liked it. I explained to him that something was wrong and I thought it was a tire. He said to make an appointment and if needed we would be given a loaner if needed. When I contacted the service department he was not pleasant and when asked about a loaner he doesn't know if ones available . Made appointment for Friday and this is Monday. Take the car out and after the car was checked we were told I had to buy new tires because the tire had a flat spot. The first word out of both AJ the sales manager and Phil the salesman were "We don't guarantee the tires. I just bought the car and paid a lot for it. I asked can you give me one new tire, AJ says "No I can't do that". So he says "We will rotate the tire, drive on it a week maybe it will go away." Well now you can really feel and hear the tire whop, whopping as your driving. Called Phil and he says "We don't guarantee tires. I'll talk to AJ and call me back in a half hour. He conveniently was not there and hasn't called back." Now I have to go buy new tires for a new car. Do not go to Flynn Auto Group. There is no "Price sells cars and service keeps them" and no "That's why for over 43 years it's about building lasting relationships on trust." You can't trust. Just like ever other used car dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We deeply regret to hear about your recent experience at our dealership. We would like the opportunity to try and regain your trust in our business an...d resolve this matter for you, if we still can. Please give us a call at (330) 726-8181 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

  • 5.0 out of 5
    September 13, 2018

    Looking for a new Super Duty. Spoke with Greg who knows his stuff plus he's a very handsome young man! The place looks like it hasn't been upgraded... in 50 years!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 28, 2018

    I must say, their service is "IMPECCABLE" to say the least. They don't just sell you the car and walk away; they actually insist they that... you please allow them to teach you how to work ALL the gadgets You need a ride just ask for Ron the car salesman and Angel in finance. YOU'LL BE IN A NEW RIDE IN NO TIME...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ronald, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or ques...tions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    July 16, 2018

    They are misleading dealership. All they care about are dollars signs stay away.better dealers out there won't take advantage of your pocket??? I... felt like I was treated unfairly. Found better deal at Fred Martin ford

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Brian, we regret to hear that your recent experience may have been anything less than exceptional. If you are willing to give us another chance, pl...ease reach out to us at (330) 726-8181 to speak to our manager directly.

  • 1.0 out of 5
    June 29, 2018

    bought a car and there didnt even show me how to use the opions the car has i dont like the car and im going to tell everybody how i got treated

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Richard , thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than... a stellar experience here at L. F. Donnell. We would like the chance to talk to you further so please do call us at (330) 726-8181 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

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