This is the 2nd time we've leased from Gino, bought vehicles & have referred his name many times. He goes out of his way to help his customers to purc
hase or lease the vehicle that they would like. Our delivery coordinator Katy was helpful, took time to show us all the features & was very sweet, an asset to Donnell Ford. Thank you for the great service!!
I was on my way from Laurel , Maryland to Milan, Illinois when I started having issue with my F 250. I limped off the interstate onto Rt 7 hoping to
find a service shop and happened on Donnell Ford. I walked in on a festive scene as a long term employee was having a celebration of retirement. I spoke with Paul Hammercheck the service writer about my issue and my time constraints, he was able to quickly have Dom the diesel technician get my truck into service and identify the issue, parts unfortunately were not available until the next morning , so Dan Freet the courtesy driver recommended a hotel for the night and delivered me. The next day Dan brought me back while Dom was quickly completing the repairs. I was able to leave at 10 am. I continued a short ways when an underlying problem arose and I was on the shoulder of the road. I called Paul and he quickly arranged a tow back to the dealership where Dom was waiting to address the issue and had already sent a driver to retrieve the needed part to complete the repair. While waiting for the part to arrive Dom made sure there were no other potential problems contributing to my down time. Within an hour of the parts arrival I was on the road without further issue. I was able to make my deadline. I even received a text asking if I made it in time. I cannot say enough about the Donnell Ford family taking the time to address my needs, I am from out of state, I doubt I will ever purchase a truck from them as I am in Maryland, so I am not the preferred customer, But they threw all the resources available to help me complete my task. The people at Donnell Ford treated me as family, even the owner came to me and expressed his willingness to expedite my truck repairs to help make my task a success.
Matt Minenok did a wonderful job covering and going over all my options and features in my new 17 Escape ! He was very patient with me and answered al
l my questions I had !
Very satisfied and pleasurable experience thanks Donnell !
John, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. It is great to hear you had a pleasurable experien
ce! We hope to be of service to you again. Take care!
The vehicle coordinator Matt was very helpful and understanding going over my new edge!
Matt Minenok was very informative and helpful going over my 2018 expedition with me !
i have been dealing with donnell for many years and have always been satisfied with their cars and with their service
I have been here about 5 times, and each time the salesperson has treated me with respect. The service department is diligently getting to the root c
ause of what is triggering my panic button.
John Foulke and Matt Minenok did a great job with getting me in my new F150 !
Jared, it sounds like you had a pleasant experience purchasing your new truck! Your low star-rating has us concerned that there was something more we
could have done to make your experience better. If this was the case, please reach out to us at (330) 726-8181 at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future.
Great people here in there service. We will always come back.