Reviews
Write a reviewCalled about a Lexus GX 460 and very quick and honest
Called about a Lexus GX 460 and very quick and honest response from Bob McClain, I would recommend him. Thank you
Called about a Lexus GX 460 and very quick and honest
Called about a Lexus GX 460 and very quick and honest response from Bob McClain, I would recommend him. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bad communication sales people don’t communicate with
Bad communication sales people don’t communicate with other salesman and sell cars behind other sales people man
Bad communication sales people don’t communicate with
Bad communication sales people don’t communicate with other salesman and sell cars behind other sales people man
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Nice people great price on the vehicle I was looked at
Nice people great price on the vehicle I was looked at looking forward to doing business with them
Nice people great price on the vehicle I was looked at
Nice people great price on the vehicle I was looked at looking forward to doing business with them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
no contact at all just crickets.
no contact at all just crickets. I was just wanting to buy a truck that was advertised!
no contact at all just crickets.
no contact at all just crickets. I was just wanting to buy a truck that was advertised!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They scheduled a meeting with me on Friday morning after...
They scheduled a meeting with me on Friday morning after working till 1:00 I was there before the dealership opened and by the time I got home to show my wife the paperwork they had sent the car off to auction without telling me
They scheduled a meeting with me on Friday morning after...
They scheduled a meeting with me on Friday morning after working till 1:00 I was there before the dealership opened and by the time I got home to show my wife the paperwork they had sent the car off to auction without telling me
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
went in for oil change waiting and lady came said they...
went in for oil change waiting and lady came said they ran out of oil,I laugh and asked what they were going to do ,they went after oil finished the job. service manager come in told me that oil change was on them, I said you don't have to do that,but they did hats off to Ferris's. and a big thank you will be back again for more service.
went in for oil change waiting and lady came said they...
went in for oil change waiting and lady came said they ran out of oil,I laugh and asked what they were going to do ,they went after oil finished the job. service manager come in told me that oil change was on them, I said you don't have to do that,but they did hats off to Ferris's. and a big thank you will be back again for more service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Unwanted fixes , High Cost
Way too expensive and they did more than we wanted because "it needed done" BS! Total cost was 1216.00 and of that only 320.00 was parts. Go to McBrides Auto Service or Chuck Nicholson in Dover for excellent car care.
Unwanted fixes , High Cost
Way too expensive and they did more than we wanted because "it needed done" BS! Total cost was 1216.00 and of that only 320.00 was parts. Go to McBrides Auto Service or Chuck Nicholson in Dover for excellent car care.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Waste of Time
They are shady and a complete waste of time. They have a little kid selling cars that will waste your time. We had a problem with a vehicle we test drove and waited almost a week. Gary Miller lied to us and said it was fixed. It wasn't! Left front has metal on metal squealing and the front right has metal on metal grinding. I told the sales manager and he had the nerve to say he was trying to help me out! Do not buy from this dealership!
Waste of Time
They are shady and a complete waste of time. They have a little kid selling cars that will waste your time. We had a problem with a vehicle we test drove and waited almost a week. Gary Miller lied to us and said it was fixed. It wasn't! Left front has metal on metal squealing and the front right has metal on metal grinding. I told the sales manager and he had the nerve to say he was trying to help me out! Do not buy from this dealership!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Ford to Chevy and happy.
After multiple problems with my Ford I ventured to Ferris. There I found a 2500 Silverado that fit my bill perfectly. Regardless of being happy with my trade in offer and purchase price of my new to me truck I would like to say thank you to the staff. Travis Metzger, Tom Jennings, Pat Ferris, and Brian Standiford along with the finance and service staff made it a wonderful buying experience with excellent follow up. I will without a doubt buy from them again and recommend anyone shopping to give them a shot! Thanks again Ferris Team!
Ford to Chevy and happy.
After multiple problems with my Ford I ventured to Ferris. There I found a 2500 Silverado that fit my bill perfectly. Regardless of being happy with my trade in offer and purchase price of my new to me truck I would like to say thank you to the staff. Travis Metzger, Tom Jennings, Pat Ferris, and Brian Standiford along with the finance and service staff made it a wonderful buying experience with excellent follow up. I will without a doubt buy from them again and recommend anyone shopping to give them a shot! Thanks again Ferris Team!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Out of town buyer
This the first time I bought a new vehicle without actually seeing it. (Internet Sale). When I made an offer, Bob McClain came back with additional savings of about $1000 less than I offered. (GM Conquest Cash for switching to GM?). Financing was easy and without the usual push to sell warranties and protections...and a decent rate for less than perfect credit was found. A nice experience w no surprises. Expectations exceeded.
Out of town buyer
This the first time I bought a new vehicle without actually seeing it. (Internet Sale). When I made an offer, Bob McClain came back with additional savings of about $1000 less than I offered. (GM Conquest Cash for switching to GM?). Financing was easy and without the usual push to sell warranties and protections...and a decent rate for less than perfect credit was found. A nice experience w no surprises. Expectations exceeded.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car