Wooster Chrysler Jeep Dodge Ram

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
68 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 28, 2020

    Thanking Richie Fontes, you spent 2 weeks tracking a truck down for me and you also mailed me my phone vent clip that I left in the previous truck. I... have bought 2 trucks from Wooster dodge Jeep, lease price was unmatchable, why go anywhere else. Got a great deal!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    June 27, 2020

    Eric made buying a car easy and enjoyable. Got our new car well below market price and received over KBB for our trade. Extremely pleased with what Eric... was able to do for us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • October 28, 2019

    What a super friendly and nice staff. John was ultra helpful and made the new car experience fun!! So glad I came here to buy a car. Great people!!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you John! We appreciate your business and for you taking the time to share you experience with others. Please let us know if you need anything i...n the future!

  • 1.0 out of 5
    January 15, 2020

    I wanted to trade my 2018 dodge ram for a used 2019. They were both similar in options and they still wanted 21,500 difference. Seriously how can it drop... that much in a year. Know wonder the big guys get bigger and the little ones stay at the bottom. With ripping people off like that.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Tim.. just like we had stated in the google review you left, we gave you more money than KBB Excellent condition for your "site unseen" trade. Your... 2018 ram has over 100k miles on it already along with a concerning carfax report that shows a significant accident. The truck you are comparing it to is a low mileage, 1 owner, clean carfax vehicle. Your truck has over 100k miles, an accident and has had 3 owners in the last 2 years. With all these factors considered, it doesn't make your truck desirable for many people. You contacted us asking for a "ball park" trade value because you live a distance from the store. We give you a "ball park" trade value, which is over KBB Excellent condition and yet you want to just bash us online for our opinion of your vehicles value which we based off of several factors including KBB, NADA, auction reports and retail data. Sorry you aren't happy with your current truck or its value but that doesn't warrant you going around spewing negativity at us.

  • 1.0 out of 5
    January 14, 2020

    I wanted to trade my 2018 Dodge Ram 2500 for a 2019 Dodge Ram 2500. They lowballed me so bad it was unreal. The guy was like if we can't sell it and we... have to take it to the action it won't bring anything. They wanted me to pay 21,112 dollars difference for another used truck. Seriously how can you lose that in a year.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Tim.. just like we had stated in the google review you left, we gave you more money than KBB Excellent condition for your "site unseen" trade. Your... 2018 ram has over 100k miles on it already along with a concerning carfax report that shows a significant accident. The truck you are comparing it to is a low mileage, 1 owner, clean carfax vehicle. Your truck has over 100k miles, an accident and has had 3 owners in the last 2 years. With all these factors considered, it doesn't make your truck desirable for many people. You contacted us asking for a "ball park" trade value because you live a distance from the store. We give you a "ball park" trade value, which is over KBB Excellent condition and yet you want to just bash us online for our opinion of your vehicles value which we based off of several factors including KBB, NADA, auction reports and retail data. Sorry you aren't happy with your current truck or its value but that doesn't warrant you going around spewing negativity at us.

  • 1.0 out of 5
    October 26, 2019

    Watch out. They ripped off my dad twice. They will sell anyone a car even if you can't afford it. Told my dad they would pay off his Jeep. Didn't read... the fine print. They just added interest to the truck they sold him. Not that any dealerships are honest. These guys take the cake for being dishonest

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Goopy guy, If we knew your real name we could actually do a little more research into this so we could speak intelligently about your dad's situation.... Since we don't have that information, we will be generic. You speak of us telling him we would pay off his trade. We HAVE to pay off any trade from a customer in order to secure the title from the bank so his trade in was, 100 percent paid off. There isn't any other option when someone trades the vehicle in with a balance. As far as interest, every bank charges interest unless he took some form of 0 percent financing offered by the manufacturer. Interest is something the bank charges, not the dealership and the bank charges it based on a variety of factors. We agree with you that not all dealerships are honest however we disagree with you when you incorporate us into that statement. We are straight forward and upfront with everything when it comes to purchasing a vehicle from us and find it odd that you make that comment without ever having dealt with us directly. We obviously did something right and treated your dad well otherwise he wouldn't have come back to purchase from us again. If your dad does have a real concern about his vehicle or experience we would be happy to address it with him. All he has to do is reach out to his salesperson and give us details so we can address it appropriately.

  • 5.0 out of 5
    July 14, 2019

    Fantastic car buying experience!! We were in and out and driving our new vehicle in 3 hours. Our salesman Kelvin was awesome!!!! Mike made the financing... a breeze!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your Wooster experience with others! We appreciate the kind words and your business!

  • 5.0 out of 5
    July 12, 2019

    Last weekend I bought a 2011 Dodge Grand Caravan at Wooster Chrysler Jeep Dodge Ram. Calvin was my salesman and did an amazing job. I made an offer and... asked him if he could get me that price. He did ! I asked him if he could replace the one headlamp that had condensation in it. He got that included in the deal! And then Chris in finance got me a great interest rate with a monthly payment that was well within the range I wanted to pay. Great car buying experience!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Ron! We appreciate your business and for taking time out of your busy day to share your Wooster experience with others!! Enjoy your van and ...we hope it suites all your business needs.

  • 5.0 out of 5
    July 11, 2019

    After being shafted by another dealership we went to Wooster Chrysler Jeep Dodge Ram BEST THING WE HAVE DONE. The sales team made sure we got what we wanted.... Financing was the easiest we ever experienced. No surprises in the whole process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Richard! We appreciate your review and are happy we could help out. Looking forward to next time!

  • 5.0 out of 5
    January 12, 2019

    I was shopping for a truck and found a great used one here, John was very helpful in setting up the deal. thanks to everyone for making the process quick... and making me feel like one of the family. Jeff Leininger

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    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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