Wooster Chrysler Jeep Dodge Ram

Fantastic car buying experience!! We were in and out and driving our new vehicle in 3 hours. Our salesman Kelvin was awesome!!!! Mike made the financing... a breeze!

Last weekend I bought a 2011 Dodge Grand Caravan at Wooster Chrysler Jeep Dodge Ram. Calvin was my salesman and did an amazing job. I made an offer and... asked him if he could get me that price. He did ! I asked him if he could replace the one headlamp that had condensation in it. He got that included in the deal! And then Chris in finance got me a great interest rate with a monthly payment that was well within the range I wanted to pay. Great car buying experience!

Eric and the rest of the staff were amazing! It was an enjoyable experience. Truly made my car buying experience fun. Loved Stewie the mascot, he is... adorable.

After being shafted by another dealership we went to Wooster Chrysler Jeep Dodge Ram BEST THING WE HAVE DONE. The sales team made sure we got what we wanted.... Financing was the easiest we ever experienced. No surprises in the whole process.

I was shopping for a truck and found a great used one here, John was very helpful in setting up the deal. thanks to everyone for making the process quick... and making me feel like one of the family. Jeff Leininger

The facilities were bare bones and hadnt been updated in forever. My sales person was aloof and non responsive to any of my emails. They let me drive... off the lot with virtually an empty tank. Most dealers at least fill up half way. Not to mention the car was poorly detailed when I picked it up. I know when a dealer wants/respects my business. This wasnt one of them one.

John was my sales man and he was awesome! Greeted me as soon as I walked in the door. Took me on the test drive and knew the vehicle well and was super... kind and optimistic about the entire process. I came here to look at a vehicle to see my options and left with a new ride.

I called the dealership regarding a 2015 Jeep Grand Cherokee advertised on the internet. I spoke with a salesman who was very nice and helpful. I told... him what my budget was and asked him if he could get the vehicle price closer to my budget. He said that I should stop in and test drive the vehicle and if I liked the vehicle, he would work with the Owner and General Manager to get me a good deal. I explained to him that I lived over an hour away and would appreciate if I knew what deal they could provide me before I made the trip. He said he would need to speak with the Owner and General Manager and get back to me. He called me the next morning and said he could take $500 off the price of the car. That still left me $700 above my budget. I thanked him for the follow up and elected to continue my search. After reviewing other similar vehicles over the next few days, I called the Salesman back and said my wife and I would make the trip to test drive the vehicle. When we met, the Salesman was very helpful and explained all the features of the vehicle. We test drove the vehicle. My wife and I liked the vehicle, but it was still $700 above a similar priced vehicle. We didn’t understand what the differences in the features and packages were between the 2 vehicles and why the price differential. The Salesman was kind enough to research and print the original window stickers of both vehicles. We learned the only difference between the vehicles was the Tire and Rim Package. The vehicle at Wooster Dodge had the step-up package and therefore was more expensive. There was some additional maintenance performed on both vehicles that factored into the price of each vehicle. Now that we understood the value equation, we wanted the vehicle. The next day, as we were reviewing our notes, I realized the price the Salesman gave me was only $300 off the advertised internet price, not the $500 he told me. When we test drove the vehicle the night before he reconfirmed the deal was $500 off the advertised price. I called back to discuss. My Salesman was off and I spoke with the Sales Manager, Mr. Dave Heath. When I explained who I was, he recognized my name and told me that he in fact was the Manager working with my Salesman on the deal. I explained to him that I thought there was an error in the calculation of the amount of the vehicle. He laughed when I told him the numbers and he agreed that the math did not add up. He acknowledged there was an error in the price I was given. I told him that if he corrected the amount and gave me the $500 off as discussed, I would buy the vehicle. He said he would need to review and crunch some numbers. After a few hours of waiting and getting close to closing, I called him back to inquire about the status of our deal. He informed me another couple was on their way in to buy the vehicle and since they left their home and were in the process of driving to the dealership, he would have to sell them the car if they wanted it. I would have to wait to see if the other couple wanted the vehicle. I told him I should be inline first since we discussed a deal earlier in the day. He acknowledged that we discussed a deal but said it wasn’t accepted. I was confused. He once again acknowledged the Salesman’s number that was given to me for the price of the car was incorrect but was off by $100 instead of the $200 as previously discussed. This was due to a price reduction of $100 in the car. The $500 should have come off the higher price. Evidently, since the numbers we discussed were off by $100 due to an error on the dealership’s part, my earlier offer was not accepted. At this point, it became obvious to me that the Sales Manager did not want to honor the deal that was previously given to me. He found some technicality to avoid having to sell me the vehicle. They should have never made the offer in the first place and I would have respected that and moved on. A horrible experience!

Great peaple to deal with James mason did a good job truck is clean and ready to Go financing was was easy very patient to deal with

Very good service team, very helpful and knowledgeable. Only go there for all my service repairs! Also love that body shop is with in the building as well.