Ron Marhofer Buick GMC

The dealership provided me with excellent treatment regarding a sale of a new 2026 terrain. The experience was pleasurable and and brief. It was handled by Mr. Watt. The car was clean upon delivery. Everything was explained to us. We really can’t think of one complaint which is unusual with the experiences that we’ve had with dealerships before. I would definitely say that if you want a new car, go to this dealership for all the good reasons.

I purchased a 2017 GMC Acadia Denali from Ron Marhofer approximately 18 months ago. Looking back, I believe the vehicle was overpriced, and I take responsibility for agreeing to that purchase. What I cannot accept is everything that has happened since. My vehicle has now been in their possession for over a month. During that time, I paid two separate copays for two different issues and parts, yet the original problem was never corrected. I initially reported a delayed start, problems with the vehicle starting, and a key fob that would not consistently lock, unlock, or remotely start the vehicle. After more than a month of repairs, parts being replaced, and money being paid, I was finally told that the actual issue is a corroded wiring harness inside the door. Now the warranty department says it will not cover the repair, and I am being told it will cost approximately $5,600 out of pocket. My question is: Why wasn’t the wiring inside the door inspected sooner when several of my original complaints involved the key fob, locks, remote start, and the vehicle not starting? Why did I pay two copays for repairs that did not resolve the problem? I also contacted GMC for assistance. I was told they would not help cover the repair, but they could offer a customer-service certificate if I purchased a brand-new vehicle. That is not a realistic solution for the average working person—especially after already purchasing a vehicle and a warranty with the expectation of having protection when something went wrong. I am extremely disappointed with how this has been handled by Ron Marhofer, the warranty provider, and GMC. I purchased the additional warranty because I was encouraged to believe it would protect me from situations like this. Instead, I have been without my vehicle for over a month, paid multiple copays, and am now facing an approximately $5,600 repair bill for an issue I had no control over. Based on my experience, I cannot recommend purchasing a vehicle or warranty through Ron Marhofer. Please ask detailed questions, read every exclusion in the warranty, and understand exactly what will and will not be covered before signing anything.

They was really good, but they didn't give incentives for My registration, yet they did good

I did a build n price off gmc website and Ron Marhofer in Canton popped up matching the majority of the features I was looking for in a new truck. Plus they had the best discounts within 100mi radius. The sales consultant I worked with was Steve Richards. He had very calm, no pressure attitude, something I havent experienced at previous dealerships in the past. He answered all my questions and concerns which made the purchasing experience feel like a breeze. He was there every step of the way even after the initial purchase ensuring I knew how to navigate all the options on my new truck. He followed up a week later asking if I had any issues or concerns, dont hesitate to reach out to him. He is very customer focused and was a pleasure to work with. If you decide to visit this dealership, I'd highly recommend asking to work with him.

Doug Walker did a great job and was very helpful when choosing my new truck. I recommend everyone to go to Ron Marhofer GMC for great service and knowledgeable sales people

Great team. Very fair trade in and an amazing deal on our new 3500 GMC ! Sales staff is the best !!

Trusted service , fast and efficient. Dealership is close and easily accessible. Employees very efficient and helpful

I?ve purchased a few car brands from multiple different dealerships and our experience at Ron Marhofer Buick GMC has to be the best one yet! We got stuck in traffic and arrived later at the dealership than what we wanted, and our sales consultant Joanna stayed late to help us and answer all our questions. Then when we came back to pick up our vehicle the process was very smooth and quick, and we were on our way home in no time! Joanna really answered all our questions and didn?t bombard us with all the unnecessary info we didn?t need at that time. If/when we purchase another GMC vehicle, I wouldn?t hesitate coming back.

Advisor helped me with service for my vehicles and helped me with my oil change!

The staff here makes you feel comfortable and that your opinion is valued. Will continue to do our business at this location! Staff is extremely personable!!