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Busam Nissan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (46 reviews)
Visit Busam Nissan
Sales hours: 9:30am to 8:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:30am–8:00pm 8:00am–5:00pm
Tuesday 9:30am–8:00pm 8:00am–5:00pm
Wednesday 9:30am–8:00pm 8:00am–5:00pm
Thursday 9:30am–8:00pm 8:00am–5:00pm
Friday 9:30am–6:00pm 8:00am–5:00pm
Saturday 9:30am–6:00pm 8:00am–1:00pm
Sunday Closed Closed

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New (513) 815-3993 (513) 815-3993
Used (513) 297-2790 (513) 297-2790
Service (513) 297-2133 (513) 297-2133

Inventory

See all 106 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2011.
Since 1909 Busam Nissan has been the oldest continuous running car family in Cincinnati thanks to great employees and even greater customers. Still family owned and operated Busam Nissan provides a family-based atmosphere and promises fast fun hassle-free car shopping and financing. At Busam Nissan we make a difference in the lives of our co-workers customers and community and understand the importance of building positive relationships by treating customers like members of our own family. Our salespeople are super nice super customer focused and super friendly.

Learn more at www.busamnissan.com
Busam Nissan of Cincinnati The Dealer Closest To Your Heart Since 1909

Service center

Phone number (513) 297-2133

Service hours

Monday
8:00am–5:00pm
Tuesday
8:00am–5:00pm
Wednesday
8:00am–5:00pm
Thursday
8:00am–5:00pm
Friday
8:00am–5:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

View all 4 employees View less employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (46 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Busam Nissan from DealerRater.

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I had a great experience with Busam Nissan!

I had a great experience with Busam Nissan! I would recommend them to anyone! Thank you!

I had a great experience with Busam Nissan!

I had a great experience with Busam Nissan! I would recommend them to anyone! Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This dealer makes you pay the credit card companies

This dealer makes you pay the credit card companies charge back to them. They also don’t honor warranty companies and make you pay up front. Must be a cash flow issue. Probably going out of business and can’t afford the normal cost of doing business which credit cards are part of doing business Told me I had to deal with my warranty company which is not true with Endurance.

This dealer makes you pay the credit card companies

This dealer makes you pay the credit card companies charge back to them. They also don’t honor warranty companies and make you pay up front. Must be a cash flow issue. Probably going out of business and can’t afford the normal cost of doing business which credit cards are part of doing business Told me I had to deal with my warranty company which is not true with Endurance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Waste of time

Had a appointment to check the car and car is not available at their dealership. Said its 12 minuted away and I waited for more than 30 min. No one bothered to check the status. waste of time

Waste of time

Had a appointment to check the car and car is not available at their dealership. Said its 12 minuted away and I waited for more than 30 min. No one bothered to check the status. waste of time

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

We are very sorry for your experience, but appreciate your review. We work diligently to improve our customer satisfaction everyday, your feedback is appreciated!

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Worst ever dealership, do not consider them!

Worst ever dealership, do not consider them! They sold me a new car with my trade in and they misrepresented my financing and found out my self and returned the car and found out they sold my trade in and have no transportation and lost be in a shelter! Their selling my vehicle with no financing approval is not legal!’

Worst ever dealership, do not consider them!

Worst ever dealership, do not consider them! They sold me a new car with my trade in and they misrepresented my financing and found out my self and returned the car and found out they sold my trade in and have no transportation and lost be in a shelter! Their selling my vehicle with no financing approval is not legal!’

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Worst ever dealership, do not consider them! They sold me a new car with my trade in and they misrepresented my financing and found out my self and returned the car and found out they sold my trade in and have no transportation and lost be in a shelter! Their selling my vehicle with no financing approval is not legal!’

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Buyer Beware

Buyer beware! Do not visit Busam Nissan unless you're open to being led on with a good price, and then having the quoted price, in writing, changed right before closing. I had planned to buy a 2021 Rogue Platinum from Busam Nissan, and even put down the $500 deposit, however, was convinced by them to wait for the 2022 model, with assurances of a similar price, only to have that raised by $6,000 at the last minute. They promised me the lower price and actually persuaded me not to purchase from other dealerships, based on quotes received by text message. I relied on those numbers, and withheld from purchasing elsewhere, even when given decent prices. However, at the last minute, management at Busam increased their quote and refused to honor their initial price. Do not use this dealership if you’re looking for a good deal, or integrity.

Buyer Beware

Buyer beware! Do not visit Busam Nissan unless you're open to being led on with a good price, and then having the quoted price, in writing, changed right before closing. I had planned to buy a 2021 Rogue Platinum from Busam Nissan, and even put down the $500 deposit, however, was convinced by them to wait for the 2022 model, with assurances of a similar price, only to have that raised by $6,000 at the last minute. They promised me the lower price and actually persuaded me not to purchase from other dealerships, based on quotes received by text message. I relied on those numbers, and withheld from purchasing elsewhere, even when given decent prices. However, at the last minute, management at Busam increased their quote and refused to honor their initial price. Do not use this dealership if you’re looking for a good deal, or integrity.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great buying experience w TJ.

We Had been searching for the right Kia Soul (manual) for a few months. Had a couple bad experiences at other places after driving 2 hours for a car that was not in the shape as the salesman had described. TJ was honest about any imperfections on the car and was pleasantly surprised with how clean the car was when we got there. Financing was easy and got us the best rate we had seen any any of the other Dealerships. Would recommend!

Great buying experience w TJ.

We Had been searching for the right Kia Soul (manual) for a few months. Had a couple bad experiences at other places after driving 2 hours for a car that was not in the shape as the salesman had described. TJ was honest about any imperfections on the car and was pleasantly surprised with how clean the car was when we got there. Financing was easy and got us the best rate we had seen any any of the other Dealerships. Would recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your review!! Welcome to The Busam Family!

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Excellent Service

I went in for a maintenance appointment and from the second I pulled up I was greeted by friendly staff. I had recently purchased my car and the gentlemen that was taking care of me pulled up all the history and could tell I was interested so he showed me all that had been done and helped me understand things I didn’t know about. He was so friendly and helpful. Their waiting room is set up very nicely and fully stocked with delicious free drinks like Lattes and Cappuccinos. I was even offered to take one of their cars if I didn’t have time to wait. I opted to wait and was shown all the amenities, I was even able to work from my laptop in their waiting room (free WiFi!) while they serviced my car, which didn’t take long at all. When they were done they carefully went over everything with me very thoughtfully and honestly. Which was nice because other places I’ve gone to would just name a list of unnecessary things they would make me feel bad about if I didn’t do them right away, but it’s not like that at all here. If you’re looking for excellent service in every aspect, for all your car needs, this is the place to go. Thank you Busam Nissan for going above and beyond! I will definitely be back

Excellent Service

I went in for a maintenance appointment and from the second I pulled up I was greeted by friendly staff. I had recently purchased my car and the gentlemen that was taking care of me pulled up all the history and could tell I was interested so he showed me all that had been done and helped me understand things I didn’t know about. He was so friendly and helpful. Their waiting room is set up very nicely and fully stocked with delicious free drinks like Lattes and Cappuccinos. I was even offered to take one of their cars if I didn’t have time to wait. I opted to wait and was shown all the amenities, I was even able to work from my laptop in their waiting room (free WiFi!) while they serviced my car, which didn’t take long at all. When they were done they carefully went over everything with me very thoughtfully and honestly. Which was nice because other places I’ve gone to would just name a list of unnecessary things they would make me feel bad about if I didn’t do them right away, but it’s not like that at all here. If you’re looking for excellent service in every aspect, for all your car needs, this is the place to go. Thank you Busam Nissan for going above and beyond! I will definitely be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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very untidy work

This was my 3rd visit to their service center , 1 st 2 times were only for oil change. This time was more in depth service. They charged 330 + Taxes not worth at all. Very shabby job , under the hood. Looks as if none of the components were even touched. When i called to give feedback.. their only response was ." ok Thankyou " Very bad customer service Will never go back !! and not recommend

very untidy work

This was my 3rd visit to their service center , 1 st 2 times were only for oil change. This time was more in depth service. They charged 330 + Taxes not worth at all. Very shabby job , under the hood. Looks as if none of the components were even touched. When i called to give feedback.. their only response was ." ok Thankyou " Very bad customer service Will never go back !! and not recommend

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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Recommended

Visited three car dealerships looking for a specific model Rogue, with a specific feature, in a specific price range. Had a bad, ok, and good experience. This dealership was clearly the best experience, and where I purchased the car. Salesperson was friendly, started by simply getting all my information, and what I was looking for. Came back with a fair price, and we discussed further, elaborating on my experiences at other dealerships and prices offered. We were eventually able to settle on the price I was looking for, comparable to one of the other dealers. Appreciated that I wasn't tried to be sold on a different car (just reminded I could save $ by not having AWD), and was able to receive the best offer without leaving and negotiating back and forth for days via e-mail. Have bought a few cars in my life, and so far this has been the best overall experience, and dealership I most recommend.

Recommended

Visited three car dealerships looking for a specific model Rogue, with a specific feature, in a specific price range. Had a bad, ok, and good experience. This dealership was clearly the best experience, and where I purchased the car. Salesperson was friendly, started by simply getting all my information, and what I was looking for. Came back with a fair price, and we discussed further, elaborating on my experiences at other dealerships and prices offered. We were eventually able to settle on the price I was looking for, comparable to one of the other dealers. Appreciated that I wasn't tried to be sold on a different car (just reminded I could save $ by not having AWD), and was able to receive the best offer without leaving and negotiating back and forth for days via e-mail. Have bought a few cars in my life, and so far this has been the best overall experience, and dealership I most recommend.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Great lounge and extraordinary service

Bought my car 4 years ago and it has been great I got 0 percent interest and that was great too today I'm getting the brakes done for 350

Great lounge and extraordinary service

Bought my car 4 years ago and it has been great I got 0 percent interest and that was great too today I'm getting the brakes done for 350

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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