Jake Sweeney Chevrolet

Great experience Derrick was very helpful and knowledgeable about his job and how to make me happy he was polite and friendly and went beyond the call... of duty to make sure I was completely satisfied really enjoyed working with him and his teammates

They told me about 1 truck and had me drive down from Columbus. Once i got there, the truck magically cost more than they said. But there was another... one that fit my budget. I think thats the definition of bait and switch. During the paperwork phase of this, they said to me there would be no payment penalties and there were.... on the back of the contract no one looks at is where it was written. There was also a fee to have a loan through this specific bank. On the paperwork it says amount financed. Thats not the actual amount financed, you have to look further down the page to see the amount with all the fees added. When I called a few months later to get a better idea of what actually happened, i was told the guy who worked my deal was fired for doing stuff like this. They said i would be getting a call to make it right. Jason Parton called at 1030am. He heard my story and said he could help. He said Jake Sweeney values their reputation and they would make it right with me. He said he would call me by noon. They would buy back my truck and upgrade me to a better truck. By 1pm, i still had not heard from him. So at 115pm i called Jason. He said he was finishing a deal but would call me back shortly. Another hour goes by. I called back again. He said he would get back to me by the end of the day with a deal. At 630pm he called and said it would have to be monday. At 3pm monday i followed up again. Now he sent me a string of nasty text messages stating its not his problem I didnt read the contact. I then sent an email to Greg Sweeney, Josh Sweeney, and Jim Ackerman. None of them could even spare a few seconds for a response or a phone call. i get they are in business to make money. I see they dont really care about their customers either. The problem I have is their tactics are dirty. They really make that xxxxxxx car dealer perception come to life. I find it odd that some of the positive reviews are showing posted 1 week ago, and the response from owner shows 5 months ago..... looks very fishy to me! Especially considering the dishonest tactics they use EDIT: They did pay my $195 loan fee back... but nothing on pre payment penalty or an offer to buy back my truck like they originally promised. They have also banned me from their facebook page. I put my interactions in under the review jake sweeney section and they blocked me. Sounds like they dont actually want real feedback. Just the fake reviews they post themselves. Promised a phone call from the management team to resolve my issues on 9/6. BIG SURPRISE!!! No call back!!!

Got a great deal on a lease. Jake Sweeney (Julie Carter) made my last 4 payments on my old lease. They matched the price of another dealer and gave me... a better truck. My payments are lower than my previous truck and I am driving a brand new vehicle.

Save your time and money and go somewhere else. Haggled with them for two hours, arrived at an agreed price....and that is when it became interesting.... The sales manager came out with his forced loud voice and informed us, after the agreed price was negotiated, that he was raising the price by 1,000 dollars in a very snide way. I have never dealt with such a childish person, not even at a yard sale. It was obvious he was enjoying it. After we said no he ran away like a girl...I must admit I did get enjoyment out of it, but I really can't believe he holds the sales manager position. I will copy and paste this review to every known place on the planet, and I will also tell as many people as I possibly can in person about our experience.

Curtis Coole made my experience the best. He helped me with everything, he an on the call kind of guy. I wanna say thanks Curtis...

Poor customer service overall. To sum it all up- their staff will give you the run around until u can no longer run. I highly would not recommend!

Took my car in for Service for a Recall setup by Royan Morris, who is a awesome sales guy..he had me set up with Sean Snelling, this guy greats you with... a smile and a handshake and takes care of everything. Amazing group of people.

I was updated daily, my vehicle was done quickly and they were kind through every step.

Shaun Snelling and the rest of the service team provided us with excellent service. Wonderful all around! :-)

Nick was absolutely amazing, my husband and I drove off with a 2018 Chevrolet Equinox and it was everything I ever wanted. I thought this place was amazing... and I will continue to do business with them. I will also recommend to family and friends for sure! Thank you so much ¿