Audi Honolulu

2.0
(57 reviews)
Visit Audi Honolulu
Sales hours: 10:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm Closed
Sunday Closed Closed

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New (808) 900-8967 (808) 900-8967
Used (808) 900-8965 (808) 900-8965
Service (808) 900-8949 (808) 900-8949

Inventory

See all 65 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2023.
Audi Honolulu will take the time to get to know what you want and work with you to ensure that's exactly what you have when you leave. That holds just as true for used car clients as it does for new Audi clients. If you want to be pressured into a purchase you had best go elsewhere.

To learn more about Audi Honolulu our impressive lineup of new A3 A4 S4 Q3 Q5 A7 A5 and used models or rave-worthy service contact us today. Or visit us in person. We're conveniently located at 888 Kapiolani Blvd Honolulu HI 96813.

Service center

Phone number (808) 900-8949

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

2.0
(57 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I paid for the car in full/cash as well as signed all

I paid for the car in full/cash as well as signed all contracts. Robert told me that since they hadn’t done the inspection yet despite it being posted on the Audi website, they would be doing the inspection & any repairs if needed. it needed some repairs that equal half the cost I paid for, but they said they refused to pay for all repairs. I then asked for a supervisor which was RJ who was extremely cold, impersonal, and quite rude.Therefore I asked for his manager since RJ had that ‘too bad so sad’ attitude.I was told that the manager, Mike was in a meeting and would call me back but after 2.5 hours, I called back to discover he wasn’t even working.When Mike called me the next day, he was quite nice and I was happy we were able to arrange another purchase. I agreed to pay over $1300 more for another car that was same year. Mike got back to me and told me that the owner of that particular car was actually driving that car because he was waiting for his new car purchase to be inspected/repaired. I waited for a couple days only to have Mike call me back Friday and tell me that the second deal fell through also because of some recall that was on national backorder. I asked if I could still go through with the deal and I would wait for the part to come when it was available in the same way that current owners of those cars are waiting. Mike declined and said my only options were to either except a cheaper car like an old Camry or Jetta, except the first car but with only partial repairs, or just come back and get my refund,none of which I was OK with. I did a search on the site from cheapest to more expensive and looked for the next cheapest Audi yet Mike only excepted the deal if I paid $3500 EXTRA for the exact same year of the Audi that I first bought. I asked him to go to the next cheapest Audi which was two years newer but a lesser model and he said he would have to charge me over $5500 difference despite the online difference only being $1000. I declined because I told him I absolutely could not do that financially and he just told me to think it over the weekend, that was that. I asked Robert twice now for the parts list which was finally emailed this weekend. I’d prefer to work things out and have been incredibly patient and open minded. I’m absolutely shocked that any any dealership would handle things in the inappropriate and illegal way that they’ve been handling things and it seems as though the only compromise they’re willing to make is one that they still benefit and profit from despite me having to fork out significantly more. I lost four deals I was currently looking at, one being a 2018 BMW that I could’ve got for the same price as the Audi I paid for, but I preferred the Audi which I ended up buying. After that fell through, I went back for the BMW but it had already sold. I lost that opportunity which would’ve saved me approx $10k. As I explained to Mike, I’m not asking for a $60,000 car for $20,000, I’m literally going down the list from lowest price to highest price with realistic expectations, considering the circumstances. So far there have been three cars they’ve listed on the Audi site that if someone wanted to buy, they couldn’t. I told RJ that the cars never should’ve been posted in the first place but he cowardly brushed it off as though it’s not the dealership’s fault but rather the computer system’s. Someone has to manually enter the specs and each feature since the cars don’t have a QR code that they can scan that’d automatically enter all of that info onto their site. I also explained that to Mike because even after they knew about the cars being unsellable, the cars were still posted online. In my younger days, I dealt with ‘rinky dink’ little lots on the side of highways yet never had these issues. This is absolutely the last thing I would ever expect from a car dealer of this caliber, especially where it’s located

1.0

I paid for the car in full/cash as well as signed all

I paid for the car in full/cash as well as signed all contracts. Robert told me that since they hadn’t done the inspection yet despite it being posted on the Audi website, they would be doing the inspection & any repairs if needed. it needed some repairs that equal half the cost I paid for, but they said they refused to pay for all repairs. I then asked for a supervisor which was RJ who was extremely cold, impersonal, and quite rude.Therefore I asked for his manager since RJ had that ‘too bad so sad’ attitude.I was told that the manager, Mike was in a meeting and would call me back but after 2.5 hours, I called back to discover he wasn’t even working.When Mike called me the next day, he was quite nice and I was happy we were able to arrange another purchase. I agreed to pay over $1300 more for another car that was same year. Mike got back to me and told me that the owner of that particular car was actually driving that car because he was waiting for his new car purchase to be inspected/repaired. I waited for a couple days only to have Mike call me back Friday and tell me that the second deal fell through also because of some recall that was on national backorder. I asked if I could still go through with the deal and I would wait for the part to come when it was available in the same way that current owners of those cars are waiting. Mike declined and said my only options were to either except a cheaper car like an old Camry or Jetta, except the first car but with only partial repairs, or just come back and get my refund,none of which I was OK with. I did a search on the site from cheapest to more expensive and looked for the next cheapest Audi yet Mike only excepted the deal if I paid $3500 EXTRA for the exact same year of the Audi that I first bought. I asked him to go to the next cheapest Audi which was two years newer but a lesser model and he said he would have to charge me over $5500 difference despite the online difference only being $1000. I declined because I told him I absolutely could not do that financially and he just told me to think it over the weekend, that was that. I asked Robert twice now for the parts list which was finally emailed this weekend. I’d prefer to work things out and have been incredibly patient and open minded. I’m absolutely shocked that any any dealership would handle things in the inappropriate and illegal way that they’ve been handling things and it seems as though the only compromise they’re willing to make is one that they still benefit and profit from despite me having to fork out significantly more. I lost four deals I was currently looking at, one being a 2018 BMW that I could’ve got for the same price as the Audi I paid for, but I preferred the Audi which I ended up buying. After that fell through, I went back for the BMW but it had already sold. I lost that opportunity which would’ve saved me approx $10k. As I explained to Mike, I’m not asking for a $60,000 car for $20,000, I’m literally going down the list from lowest price to highest price with realistic expectations, considering the circumstances. So far there have been three cars they’ve listed on the Audi site that if someone wanted to buy, they couldn’t. I told RJ that the cars never should’ve been posted in the first place but he cowardly brushed it off as though it’s not the dealership’s fault but rather the computer system’s. Someone has to manually enter the specs and each feature since the cars don’t have a QR code that they can scan that’d automatically enter all of that info onto their site. I also explained that to Mike because even after they knew about the cars being unsellable, the cars were still posted online. In my younger days, I dealt with ‘rinky dink’ little lots on the side of highways yet never had these issues. This is absolutely the last thing I would ever expect from a car dealer of this caliber, especially where it’s located

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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1.0

Terrible service Dept!

Terrible service Dept! My car's been there for 2 days and they have yet to call me back! They never answer their phone! Audi will be my last choice when choosing a new car! Finally got through to talk to someone, they will not be able to get to my car until Friday! I was told there are some cars ahead of me, waiting to be fixed for 30 days now! What does that say about the quality of the product?!

1.0

Terrible service Dept!

Terrible service Dept! My car's been there for 2 days and they have yet to call me back! They never answer their phone! Audi will be my last choice when choosing a new car! Finally got through to talk to someone, they will not be able to get to my car until Friday! I was told there are some cars ahead of me, waiting to be fixed for 30 days now! What does that say about the quality of the product?!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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2.0

Sales person was really helpful.

Sales person was really helpful. Was surprise no ride along with test drive. Lighting in the parking lot was not sgnificant enough to see all the detail impression around cars. Financial is reasonable.. Limited parking space. Tough negotiation for a good sales price..

2.0

Sales person was really helpful.

Sales person was really helpful. Was surprise no ride along with test drive. Lighting in the parking lot was not sgnificant enough to see all the detail impression around cars. Financial is reasonable.. Limited parking space. Tough negotiation for a good sales price..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Service department is absolutely terrible!

Service department is absolutely terrible! Never answer their phone and don’t even update you on the status of your vehicle. Not honest about expected time for evaluation and repair with a complete disregard for a clients time.

1.0

Service department is absolutely terrible!

Service department is absolutely terrible! Never answer their phone and don’t even update you on the status of your vehicle. Not honest about expected time for evaluation and repair with a complete disregard for a clients time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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4.0

Taiana was very friendly and helpful.

Taiana was very friendly and helpful. Dealership has great presentation and floorplan. Unfortunate that we couldn't reach a deal for the car and my trade. Maybe next time!

4.0

Taiana was very friendly and helpful.

Taiana was very friendly and helpful. Dealership has great presentation and floorplan. Unfortunate that we couldn't reach a deal for the car and my trade. Maybe next time!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Please contact Vince Leong, Sales Manager, at (808) 585-6600 or vleong@jnag.com for further questions. Mahalo, Mia Mijuskovic Branding & Marketing Manager

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5.0

The service experience was on a level I never had before!

The overall fantastic service experience was driven by the Service Advisor Mr. Sonnie Torres who was there to always answer questions and kept me advised on what was being done at all times.........

5.0

The service experience was on a level I never had before!

The overall fantastic service experience was driven by the Service Advisor Mr. Sonnie Torres who was there to always answer questions and kept me advised on what was being done at all times.........

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Double booking on a car

Happened on my third visit where I finally decided to buy the vehicle and then when I walked into a dealership someone else was already showing the vehicle I was going to purchase. I was only told that they are sorry and the other customer came in an hour earlier than me. What a great way to throw off your appointee.

1.0

Double booking on a car

Happened on my third visit where I finally decided to buy the vehicle and then when I walked into a dealership someone else was already showing the vehicle I was going to purchase. I was only told that they are sorry and the other customer came in an hour earlier than me. What a great way to throw off your appointee.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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5.0

Excellent servicing of car

Took my car in for regular maintenance and a safety check. The work was completed within a few hours to my pleasant surprise instead of an all-day affair. The regular maintenance was thorough. The service people from Curtis to Wendy to the ones greeting/bringing the car around were very courteous and helpful. The most positive servicing experience ever and I've been an Audi owner for over 30 years.

5.0

Excellent servicing of car

Took my car in for regular maintenance and a safety check. The work was completed within a few hours to my pleasant surprise instead of an all-day affair. The regular maintenance was thorough. The service people from Curtis to Wendy to the ones greeting/bringing the car around were very courteous and helpful. The most positive servicing experience ever and I've been an Audi owner for over 30 years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Delighted beyond expectations

Went to look at new cars, but in the process spotted a two-year-old Certified Pre-Owned still like new with very few miles on it. The price was attractive, (similar to what a new Lexus ES would have cost) and included a full factory four-year warranty. The sales personnel were professional and I was able to get a fair trade on my Lexus ES 350 as well as a reasonable price on an Audi A6 Quatro. It is a remarkable driving and luxury appointed car for its price range. Frankly, there is no comparison to the Lexus. I would be very comfortable recommending the car, dealer, and its staff to friends or family .

5.0

Delighted beyond expectations

Went to look at new cars, but in the process spotted a two-year-old Certified Pre-Owned still like new with very few miles on it. The price was attractive, (similar to what a new Lexus ES would have cost) and included a full factory four-year warranty. The sales personnel were professional and I was able to get a fair trade on my Lexus ES 350 as well as a reasonable price on an Audi A6 Quatro. It is a remarkable driving and luxury appointed car for its price range. Frankly, there is no comparison to the Lexus. I would be very comfortable recommending the car, dealer, and its staff to friends or family .

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to leave this great review! We are happy to have assisted you with your trade-in and certified pre-owned purchase. Thank you very much for your recommendation. Enjoy the Audi driving experience! Mahalo, Mandy Davis Online Sales & Marketing Manager

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5.0

Great selection

When I came to Audi I was hoping to take a look at some pre-owned cars. Keep in mind, their pre-owned inventory is at a separate location as I wasn't sure they had any. They have a ton of used Audi available (probably from lease returns) as well as other brands. I noticed on their website that many cars were heavily discounted and most were really great deals so I took advantage! Thanks again Will for my 2016 A4! I'll definitely send some people your way!

5.0

Great selection

When I came to Audi I was hoping to take a look at some pre-owned cars. Keep in mind, their pre-owned inventory is at a separate location as I wasn't sure they had any. They have a ton of used Audi available (probably from lease returns) as well as other brands. I noticed on their website that many cars were heavily discounted and most were really great deals so I took advantage! Thanks again Will for my 2016 A4! I'll definitely send some people your way!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the 5-star review and recommendation! We are happy to hear Will was able to assist you and get you into your Audi A4. We look forward to working with you again! Mahalo, Mandy Davis Online Sales & Marketing Manager

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