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Mercedes-Benz of Naples

(1,800 reviews)
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,800 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

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Thank you always Dear Jackie and Chris D in Service!

Thank you always Dear Jackie and Chris D in Service! No one takes care of my G as well as you do. You guys never dissapoiint!

Thank you always Dear Jackie and Chris D in Service!

Thank you always Dear Jackie and Chris D in Service! No one takes care of my G as well as you do. You guys never dissapoiint!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Someone drove into me in a parking lot.

Someone drove into me in a parking lot. I needed repairs to the rear wheel well, the wheel and the side panel. Now? It looks like new!

Someone drove into me in a parking lot.

Someone drove into me in a parking lot. I needed repairs to the rear wheel well, the wheel and the side panel. Now? It looks like new!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Judith, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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Every one at Mercedes Benz of Naples is excellent and

Every one at Mercedes Benz of Naples is excellent and very professional, always striving to please and be of service, very courteous and respectful of my time and money, especially my service adviser Scott Vermillion.

Every one at Mercedes Benz of Naples is excellent and

Every one at Mercedes Benz of Naples is excellent and very professional, always striving to please and be of service, very courteous and respectful of my time and money, especially my service adviser Scott Vermillion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Alexia, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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Everything was perfect from the time I got there until I

Everything was perfect from the time I got there until I picked up my car and I felt like I was scared for And while taking care of them. I felt like I had a T-shirt on that said make me feel important.

Everything was perfect from the time I got there until I

Everything was perfect from the time I got there until I picked up my car and I felt like I was scared for And while taking care of them. I felt like I had a T-shirt on that said make me feel important.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Philip, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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Mercedes is a class above when it comes to service.

Mercedes is a class above when it comes to service. I have a BMW and had an Audi and VW. My rep Callie is great.

Mercedes is a class above when it comes to service.

Mercedes is a class above when it comes to service. I have a BMW and had an Audi and VW. My rep Callie is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gerard, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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Very accommodating Great service , great service

Very accommodating Great service , great service ,beautiful facilities, very kind staff. Z z z z z z z z z z z z z z z

Very accommodating Great service , great service

Very accommodating Great service , great service ,beautiful facilities, very kind staff. Z z z z z z z z z z z z z z z

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Matthew, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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Excellent service, we received a recall and set it up-

Excellent service, we received a recall and set it up- Glen helped us and his service was excellent and customer service is impeccable. Thank you for making this so painless

Excellent service, we received a recall and set it up-

Excellent service, we received a recall and set it up- Glen helped us and his service was excellent and customer service is impeccable. Thank you for making this so painless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Always courteous and helpful service from everyone at

Always courteous and helpful service from everyone at this dealership . This is the third car that I have purchased here. You can be sure of being treated fairly.

Always courteous and helpful service from everyone at

Always courteous and helpful service from everyone at this dealership . This is the third car that I have purchased here. You can be sure of being treated fairly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Fast in and out.

Fast in and out. Scott did a great job of taking care of this situation in a few hours. Very satisfied with service at Mercedes naples

Fast in and out.

Fast in and out. Scott did a great job of taking care of this situation in a few hours. Very satisfied with service at Mercedes naples

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My first visit was a disaster but I was contacted by a

My first visit was a disaster but I was contacted by a second salesperson who was determined to correct my bad experience and offered me a better deal and a far better buying experience. He and those he involved were much more knowledgeable and customer oriented. I am still waiting on some things that were missing from the original sale but expect no issues

My first visit was a disaster but I was contacted by a

My first visit was a disaster but I was contacted by a second salesperson who was determined to correct my bad experience and offered me a better deal and a far better buying experience. He and those he involved were much more knowledgeable and customer oriented. I am still waiting on some things that were missing from the original sale but expect no issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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