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Mercedes-Benz of Naples

(1,773 reviews)
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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Reviews

(1,773 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

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Mercedes Benz of Naples has the best Mercedes sales and

Mercedes Benz of Naples has the best Mercedes sales and service that I have encountered in over 57 years of driving. My purchasing experience was pleasant and stress-free and was actually ?fun? - what a car shopping adventure is supposed to be. My assigned Service Advisor - Randy Hamme - is the absolute top representative of the expert services operation. Everyone at this dealership is professional, friendly, respectful and helpful.

Mercedes Benz of Naples has the best Mercedes sales and

Mercedes Benz of Naples has the best Mercedes sales and service that I have encountered in over 57 years of driving. My purchasing experience was pleasant and stress-free and was actually ?fun? - what a car shopping adventure is supposed to be. My assigned Service Advisor - Randy Hamme - is the absolute top representative of the expert services operation. Everyone at this dealership is professional, friendly, respectful and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Adam Davis kept me at Naples Mercedes.

Adam Davis kept me at Naples Mercedes. Without him I was leaving because of continuing problems when purchasing cars. Howard Neff

Adam Davis kept me at Naples Mercedes.

Adam Davis kept me at Naples Mercedes. Without him I was leaving because of continuing problems when purchasing cars. Howard Neff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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Adam Davis expertise and knowledge is very impressive.

Adam Davis expertise and knowledge is very impressive.. He is always considerate and very respectful during the whole transaction

Adam Davis expertise and knowledge is very impressive.

Adam Davis expertise and knowledge is very impressive.. He is always considerate and very respectful during the whole transaction

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This is my fifth car from Adam, and I honestly can’t say

This is my fifth car from Adam, and I honestly can’t say enough good things about him. At this point, we’re more like family than customer and salesperson. Adam’s attention to detail, follow-through, and commitment to making sure I’m completely satisfied is unmatched. Every single time I’ve worked with him, he’s made the process easy, smooth, and stress-free. I’d shout his name from a mountaintop if I could — that’s how much I appreciate him! But it’s not just Adam — the entire team at the dealership deserves credit. From the moment you walk in, they make you feel truly welcome and valued. There’s a level of comfort, courtesy, and professionalism throughout the entire place that you don’t always find at other dealerships. Whether you’re buying, waiting, or just asking questions, they treat you with genuine respect and care. Huge thanks to Adam and the entire team for once again delivering a fantastic experience. I’m proud to be a repeat customer and will continue to send anyone I know your way!

This is my fifth car from Adam, and I honestly can’t say

This is my fifth car from Adam, and I honestly can’t say enough good things about him. At this point, we’re more like family than customer and salesperson. Adam’s attention to detail, follow-through, and commitment to making sure I’m completely satisfied is unmatched. Every single time I’ve worked with him, he’s made the process easy, smooth, and stress-free. I’d shout his name from a mountaintop if I could — that’s how much I appreciate him! But it’s not just Adam — the entire team at the dealership deserves credit. From the moment you walk in, they make you feel truly welcome and valued. There’s a level of comfort, courtesy, and professionalism throughout the entire place that you don’t always find at other dealerships. Whether you’re buying, waiting, or just asking questions, they treat you with genuine respect and care. Huge thanks to Adam and the entire team for once again delivering a fantastic experience. I’m proud to be a repeat customer and will continue to send anyone I know your way!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hello, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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I have known Adam for many years and numerous cars bought

I have known Adam for many years and numerous cars bought and traded at MB dealership in Naples. Without fail Adam delivers top notch customer service from the moment of order placement to the day of parting with my vehicle and all the times in between. Adam is always on point, prepared, fast, and adds a component of fun to the experience with his endless jokes and laughter! I consider Adam a good friend and always recommend him to everyone I know is planning to buy a Mercedes. Thank you Adam! Love working with you and love all my cars we built to order together!

I have known Adam for many years and numerous cars bought

I have known Adam for many years and numerous cars bought and traded at MB dealership in Naples. Without fail Adam delivers top notch customer service from the moment of order placement to the day of parting with my vehicle and all the times in between. Adam is always on point, prepared, fast, and adds a component of fun to the experience with his endless jokes and laughter! I consider Adam a good friend and always recommend him to everyone I know is planning to buy a Mercedes. Thank you Adam! Love working with you and love all my cars we built to order together!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naples! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

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Adam Mercedes was great.

Adam Mercedes was great. He worked with me since I live 2 hrs. away. He Facetimed the car and answered all of my questions. He was totally transparent with the car. The car was prepped immaculately for my pick up a couple of days later.

Adam Mercedes was great.

Adam Mercedes was great. He worked with me since I live 2 hrs. away. He Facetimed the car and answered all of my questions. He was totally transparent with the car. The car was prepped immaculately for my pick up a couple of days later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Hello Eduardo, thank you; we appreciate your feedback! Please feel free to check our social media pages to stay in the loop on product news and updates. We can't wait to provide you with top-notch service again on your next visit!

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My sales rep.

My sales rep. was Patsy. He walked me through the entire process without any pressure. Buying cars is not one of my favorite activities but I actually enjoyed it this time,

My sales rep.

My sales rep. was Patsy. He walked me through the entire process without any pressure. Buying cars is not one of my favorite activities but I actually enjoyed it this time,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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My service experience was excellent as usual, very

My service experience was excellent as usual, very friendly staff and always helpful. They kept me informed every step of the way as usual. My repair was done with an acceptable amount of time.

My service experience was excellent as usual, very

My service experience was excellent as usual, very friendly staff and always helpful. They kept me informed every step of the way as usual. My repair was done with an acceptable amount of time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Joseph, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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Jackly made the whole process of the warranty repair as

Jackly made the whole process of the warranty repair as smooth as could possibly be. She was friendly,considerate and knowledgeable. She kept me informed of every step which I greatly appreciated

Jackly made the whole process of the warranty repair as

Jackly made the whole process of the warranty repair as smooth as could possibly be. She was friendly,considerate and knowledgeable. She kept me informed of every step which I greatly appreciated

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Steve, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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Stephanie is very knowledgeable, easy to talk to and

Stephanie is very knowledgeable, easy to talk to and beyond proactive and efficient!! She made my service visit so easy and accommodating I couldn?t be happier for choosing Mercedes of Naples! Thank you Stephanie!

Stephanie is very knowledgeable, easy to talk to and

Stephanie is very knowledgeable, easy to talk to and beyond proactive and efficient!! She made my service visit so easy and accommodating I couldn?t be happier for choosing Mercedes of Naples! Thank you Stephanie!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Hailey, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help. Take care!

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