Mercedes-Benz of Naples

4.7
(1,594 reviews)
Visit Mercedes-Benz of Naples
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed
2021 consumer dealer award View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (888) 998-8483 (888) 998-8483
Used (888) 825-6184 (888) 825-6184
Service (888) 928-4173 (888) 928-4173

Inventory

See all 178 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since December 2007.
Mercedes-Benz Of Naples is all about customer satisfaction. Whether you're coming in to shop for the vehicle of your dreams or scheduling an oil change we strive to exceed our customer's expectations.

Our goal is to establish a long term relationship with each and every one of our customers. And that starts by training all of our employees at Mercedes-Benz of Naples to treat every customer with courtesy and respect. We know your time is valuable and we'll never take you for granted. It's not about us it's all about you the customer that makes Mercedes-Benz of Naples a great place to shop for a new luxury vehicle or pre-owned vehicle.
Mercedes-Benz Of Naples - A DEALERSHIP UNLIKE ANY OTHER

Service center

Phone number (888) 928-4173

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
7:30am–2:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

4.7
(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

Want to share your experience with this dealership?

Write a review
5.0

This was our first experience with Mercedes-Benz of

This was our first experience with Mercedes-Benz of Naples and we were very pleased! Our salesman Joe Caruso was amazing, we called with an hour to close and Joe had the vehicle pulled up front and waiting on our test drive. Joe shared his expertise with us and stayed with us after hours to make sure we felt comfortable and valued in completing our purchase. We will definitely be return customers of Mercedes-Benz of Naples.

5.0

This was our first experience with Mercedes-Benz of

This was our first experience with Mercedes-Benz of Naples and we were very pleased! Our salesman Joe Caruso was amazing, we called with an hour to close and Joe had the vehicle pulled up front and waiting on our test drive. Joe shared his expertise with us and stayed with us after hours to make sure we felt comfortable and valued in completing our purchase. We will definitely be return customers of Mercedes-Benz of Naples.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Show full review
5.0

Very friendly, and knowledgeable about their products.

Very friendly, and knowledgeable about their products. They made the buying experience pleasurable. Would recommend to my friends.

5.0

Very friendly, and knowledgeable about their products.

Very friendly, and knowledgeable about their products. They made the buying experience pleasurable. Would recommend to my friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Mercedes-Benz of Naples we are always striving to do better than your last visit.

Show full review
5.0

This was the first time purchasing a Mercedes-Benz and

This was the first time purchasing a Mercedes-Benz and visiting the Naples dealership. Caroline Tursi took care of us from the minute we walked in the door. She was knowledgeable about the vehicle we were interested in. We went for a test drive. Caroline was never pushy or arrogant. We discussed price and options, from purchase to leasing. We decided to purchase the vehicle and once the paperwork was completed and the vehicle was prepped, we drove home with the vehicle same day. Caroline even followed up by calling us during the week to see how we were enjoying the vehicle. If you want the best vehicle with the best service, go to Mercedes-Benz of Naples. Be sure to ask for Caroline Tursi!

5.0

This was the first time purchasing a Mercedes-Benz and

This was the first time purchasing a Mercedes-Benz and visiting the Naples dealership. Caroline Tursi took care of us from the minute we walked in the door. She was knowledgeable about the vehicle we were interested in. We went for a test drive. Caroline was never pushy or arrogant. We discussed price and options, from purchase to leasing. We decided to purchase the vehicle and once the paperwork was completed and the vehicle was prepped, we drove home with the vehicle same day. Caroline even followed up by calling us during the week to see how we were enjoying the vehicle. If you want the best vehicle with the best service, go to Mercedes-Benz of Naples. Be sure to ask for Caroline Tursi!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Show full review
5.0

The sales process and follow up support has been

The sales process and follow up support has been exceptional. Caroline listened to our needs and found us an exceptional vehicle that performs great and is fun to drive. The service department has provided us with a loaner as they preformed schedule maintenance and service.

5.0

The sales process and follow up support has been

The sales process and follow up support has been exceptional. Caroline listened to our needs and found us an exceptional vehicle that performs great and is fun to drive. The service department has provided us with a loaner as they preformed schedule maintenance and service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Show full review
5.0

Mercedes of Naples dealership has the most helpful staff!

Mercedes of Naples dealership has the most helpful staff! Thanks for taking time with me!

5.0

Mercedes of Naples dealership has the most helpful staff!

Mercedes of Naples dealership has the most helpful staff! Thanks for taking time with me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Show full review
5.0

Adam was amazing, he was so kind, outgoing,

Adam was amazing, he was so kind, outgoing, knowledgeable, and patient . This was my first time buying my own car and he explained everything very thoroughly and answered any questions and concerns. The best car sales man ever!

5.0

Adam was amazing, he was so kind, outgoing,

Adam was amazing, he was so kind, outgoing, knowledgeable, and patient . This was my first time buying my own car and he explained everything very thoroughly and answered any questions and concerns. The best car sales man ever!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Lily, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

Show full review
5.0

Recall service

Very courtesy and friendly staff - from the telephone operator, the account manager and the garage/mechanic personnel - all very friendly and business knowledgeable !

5.0

Recall service

Very courtesy and friendly staff - from the telephone operator, the account manager and the garage/mechanic personnel - all very friendly and business knowledgeable !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Show full review
1.0

Had an issue with a tire loosing air, 2023 SUV 5,800

Had an issue with a tire loosing air, 2023 SUV 5,800 miles on it. Called Mercedes Benz of Naples spoke with a woman. Could not get a loaner until 4/25! I then asked what if I brought the car in and waited. She said she couldn’t give me a time of how long it would take to fix. Couldn’t believe her lack of understanding. Went to a tire dealership on Davis and it was fixed within 30 minutes. Had a screw in the tire. Very disappointed with the service and the lack of service on a new car still under warranty.

1.0

Had an issue with a tire loosing air, 2023 SUV 5,800

Had an issue with a tire loosing air, 2023 SUV 5,800 miles on it. Called Mercedes Benz of Naples spoke with a woman. Could not get a loaner until 4/25! I then asked what if I brought the car in and waited. She said she couldn’t give me a time of how long it would take to fix. Couldn’t believe her lack of understanding. Went to a tire dealership on Davis and it was fixed within 30 minutes. Had a screw in the tire. Very disappointed with the service and the lack of service on a new car still under warranty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Neddie, we regret to hear that you had this experience with us. If you could contact me, I want to rectify this situation with you so it does not occur in the future. My staff take all the calls that come into the dealership and this is definitely not how we handle these types of calls for immediate tire service. I can be reached at 239-227-2622 EXT 2702. I look forward to hearing from you! Terri H Director of Client Relations Mercedes Benz of Naples

Show full review
5.0

New wheels

My new purchase was well worth waiting for. The sales process couldn?t have been easier

5.0

New wheels

My new purchase was well worth waiting for. The sales process couldn?t have been easier

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Laurie, we are very happy we could provide you with a positive experience! We hope to see you soon!

Show full review
5.0

Amazing!

Thank you Jackie and Chris for providing the best service and getting our car back in top shape again.

5.0

Amazing!

Thank you Jackie and Chris for providing the best service and getting our car back in top shape again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Alexandra, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review
See all 1594 reviews