Tamiami Ford Inc

Jim was very informative. Helped in understanding all functions of suv. Helpful patient and all around excellence.

Since I became a new Ford Customer at the beginning of 2024, after acquiring my 2024 Ford Maverick, my local Ford dealer in Miami has always been my Service destination. Since my Maverick's acquisition it's been suffering from battery/electrical hiccups (In 18 months I've gone through "3" 12 volt Batteries). Unfortunately, this latest one was hitting me on vacation on the Gulf Coast this weekend (6/28/25). Luckily I discovered I had a Ford Service Center not too far away, Tamiami Ford. I made it to the Dealer on Monday, arrived extra early before they opened, even before sunrise. I was prepared to spend hours, if not the whole day at the Service Dept, as I sometimes have had to do back home. Unbeknownst to me, I would realize and have a, "I don't think I'm in Kansas anymore" moment at Tamiami Ford. First, upon Service's opening (7:30am), I was greeted by Austin Brake. I was immediately seen, acknowledged and greeted. Upon explaining my ongoing battery problem with my vehicle and now while on vacation away from home. It was nice to know you are being heard and listened to. Austin let me know that I would need to leave the vehicle and he clearly explained why. He also let me know, they would arrange to get me back to my vacation home so I do not have to wait and they would deliver my vehicle to me once completed, and if it is necessary to keep the vehicle longer he would notify me by a specific time during the day. I thought I was having an out of body experience. I had not previously felt, as a customer, so well taken care of and valued. Like I stated, I was expecting to be sitting hours in the Service Dept, or all day really. Yet, from the time I entered through the Service doors, was greeted and spoke with Austin, to being taken to my vacation home, it was 45 minutes of my vacation time. To make my experience even more unbelievably jaw dropping, I received a call from Austin at 1:30pm, letting me know my vehicle was ready and assured me It was good and he was awaiting for it to be picked up and brought to me. I was truly beside myself. Although I felt I received good Service at my Dealership in Miami, this experience was something all together different, unexpected, and extremely special... but it did not end there. When my vehicle arrived, brought to me by Desiree, I took a look at the paperwork. The documentation was impressive. The battery indeed had to be replaced again (4th time) after all the checks and diagnostics were made... and then, on the worksheet were noted checks and rechecks, followed by software updates, more followup checks, and more software updates. I had NEVER, in all my trips/visits prior to my Service Dept seen such meticulous checks made to my vehicle, nor that many updates to multiple systems. Battery draws were discovered or how they referred to, as "parasitic draws".😱 Tamiami Ford, took no shortcuts. Tamiami Ford spared no expense for this customer. Tamiami Ford's Service Department has some amazing indivuals providing exceptional service to their customers, from their Service Adviser Austin, to the nameless Tech #0226 who worked on my vehicle, and Desiree who safely brought my car back to me, so I may enjoy the rest of my family's vacation. It is a comforting feeling to not only feel safe in your vehicle, but to have that peace that it's going to take you back home when that time comes. Thank you, Tamiami Ford Service Dept for such an amazing experience that otherwise tends to be a stressful one. Your name truly means a Great Deal!, and you have lived up to that name as far as I'm concerned. I would have gladly given you 10+ STARS 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

Max, Al, and Randy were AWESOME! I had been searching for the perfect F-450 Platinum, and when I found the exact one online, I gave Max a call. He immediately introduced me to Al, and they got me over to the dealership for a test drive right away. They appraised my trade-in on the spot and gave me a number I was genuinely happy with—no games, just a fair offer. Once we agreed on a deal, Randy in finance had everything ready to go. He walked me through all the warranty options, and I ended up extending coverage for four more years. I was expecting to be stuck at the dealership for hours like most places—but not with these guys. They respected my time, had everything buttoned up, and made the whole process incredibly smooth. The next day, the truck was fully detailed and ready for pickup. This team absolutely earned my future business. Huge thanks to Max, Al, and Randy—top-notch all around! Justin

Excelent service at this ford dealer thanks Jim Hagerman even after the sell they keep calling making shure you are happy

I bought a 2019 F-150 from Laz who took his time with me and did not pushed the sale. There were a few things that needed fixing I didn't notice until I got home. I called Laz and he directed me to Chuck the Sales Manager who took care of everything even though truck was sold 'as is'. I'm 70 years old and not real knowledgeable about these new vehicles but the whole staff lead me through the process to where now I feel comfortable with my new/pre-owned truck. Even Dan in service was right on top of my issues, fixed them and even washed my truck before I left. I highly recommend Tamiami Ford for your next purchase!!! Much Aloha Tamiami Ford, Gator

Buyer Beware! In 2023 we purchased a 2021 Toyota truck. Recently, discovered that the tires were 2018 and need to be replaced. The truck is used lightly for half the year The tires SHOULD not be failing, So very disappointed to learn of this deceptive practice.

Buyers Beware!!!’ We purchased a truck in 2023. The truck was a 2021. It’s been driven minimally and yet tires are wearing and need to be replaced. Very disappointed to learn we were sold a vehicle with 2018 tires.

My experience at Tamiami Ford was exceptional from the buying of the car With Omar to the financial officer, Rocco, they were excellent answered all of our questions, we had an issue with the car they had And ready to go

I had a great overall experience at Tamiami Ford. Chuck was a knowledgeable and polite salesman and we gelled perfectly. He was helpful in finding and suggesting the right truck. Doug B. Sr approved the deal and made it worthwhile.

Chuck was a great and the sales manager was too. I feel that I received a good deal and bought the right truck. I’m happy with the purchase and highly recommend Chuck and Tamiami Ford.