Burns Motors

At the service dept on old 83 in McAllen, they left my engine wiring harness loose, it literally was banged up by my tire. Not the service advisor nor the assistant service manager could tell me what the damaged connector was, I had to show it to the parts dept at the dealership. They did not replace it. All they did was put tape on it and secured it with the missing bolts. When I arrived there was no explanation of why it was not replaced, no manager, no service advisor nothing to give me an explanation. They even tried to give me some print outs of a part that was not even the correct one. After a full day of research it turns out that the part is the engine wiring harness a major electrical component and the replacement would have been very expensive. And now I am stuck with the possibility of it having issues in the future.

Took my truck for repair and encountered vicente Guerrero and told me that he would take care of the problem to leave truck in the back side of the shop week past I went back and he told me that I hade to pay him that’s when alarms whent off this guys is doing side jobs and charging people on behalf of the dealer ship he messed up my truck

Don’t work hear worsted place to work at it’s corrupted /management/estimator’s they do not take your opinion seriously and ignore you they treat you until you quit and treat employee’s in fairly and unjustly many at the body shop /main building

Literally the WORSE customer service experience I’ve ever had at an automotive shop. I’m a USAA member and I’m not a local to this area of Texas. I honestly believe this is probably in part to due with my treatment but I’m going to stick to the facts and leave my personal feelings out of it. 1) I called about an auto body Estimate around Aug 15th and the entire day I could not talk to a representative. I keep getting told the representative was busy or unavailable to talk. Keep in mind I called various times within a 3 hour span. 2) The following day I finally got into contact with someone and I was told it was a bit over a two week wait for an estimate. I’m no mechanic but I’m 80% certain I just needed a know wheel fender Flare. Something that wouldn’t take long at all to diagnose, which I was trying to explain over the phone but I understand just because my issue was likely not major, does not mean I take priority over everyone else. I do feel they could have gotten me in early if they truly wanted to 3) I call the day of the appointment I schedule and all the representatives were acting brand new as if they could not confirm I had an appointment. After I got transfer to the SAME person I set up the appointment with initially, she herself tried to tell me that I was making this up! That she did not schedule an appointment with me and did not remember talking to me at all. Only to put me on hold for a second time, right before I was going to hang up to say she now magically sees the appointment scheduled and remembers. That’s frustrating for obvious reasons. 4) Last, I get to my schedule appointment on time and was sitting in the lobby for 30 minutes legitimately without Anyone telling me what’s going on. You’d swear I came in on a walk-in and was not scheduled for a time. After 30 minutes I ask an associate what’s the hold up, why isn’t anyone even respectable enough to politely greet me and tell me issue. And I her a smart-Alec response of “The adjusters really busy”.I don’t you I had been calm, quiet and patient the entire time! I ended up just driving off rather than even illustrate my frustration cause then they would have made me look like the bad guy. I waited almost 3 weeks for a estimate just to be shunned and disrespected. Would have been had this probably addressed if I went to anyone else but for some reason, USAA is partnered with Burns Motors and no one else in this vicinity.

My parents and I took their vehicle to Burns Motors on 1300 US-83, McAllen, TX 78501. Service Manager Ken Flanagan. Service Rep MAtt who were rude and did not help at all. We were told to fix the vehicle it would be $1800, took the vehicle home, still didnt work. Took it back and then they said oops it was not that its this for another $900 and some. They got the vehicle back and still not working. Were going to have to go to small claims court if this is not resolved. Ken was rude, and then tried to charge more when they originally stated the amnt was going to be $900 something. They've had the vehicle for almost a month before we got it. Now it has to go back. They never kept us updated and they keep adding additional charges. Ken is a xxx. Stay away from KEN FLANAGAN!!!! I'm also submitting a complaint. Be careful what they tell you or try to add additional charges.

Bought my second windshield spray nozzle replacement (35 dollars) and had to pay for them to install it. Clerk told me that they would just replace it but NOT check to see if it actually works. I would have to pay extra for that. The first time I had it replaced I was not charged and the gentleman check it. Wow! I guess it just depends on who you get as your rep at the time...poor representation...would not recommend.

Beware of their warranities. They are liars and don't care about your business after you purchase a vehicle. Also shop around their repair cost are the highest in the valley

Terrible Customer Communication!!!! FYI Burns Motors will not work on vehicles 10 years old or older Please Be aware of your puchase! Product specialist did not call me after two days to tell me any status of the vehicle what so ever and gave me attitude. I had to call them back!

Purchased my New Jeep about 90 days ago. Alex Hernandez and the team at Burns Motor made it an awesome experience. I would recommend Alex and Burns Motor to anyone looking for a new car.

Excellent service and sales! This is the 2nd car I've bought from Burns and Salesperson Jose Urriola goes above and beyond to make sure you get the best deal possible. Very happy with my new car purchase.