Reviews
I took our 2012 Focus recently to Spikes Ford for an oil change. I arrived less than 30 minutes before closing. I figured because of the time they probably wouldn't be able to help me & be told that I need to come back on the following day. But to my surprise they were able to get working on my oil change right away. So all went well. Judy was my service advisor from the Quick Lane
I took our 2012 Focus recently to Spikes Ford for an oil change. I arrived less than 30 minutes before closing. I figured because of the time they probably wouldn't be able to help me & be told that I need to come back on the following day. But to my surprise they were able to get working on my oil change right away. So all went well. Judy was my service advisor from the Quick Lane
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fern, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!
Amazing Customer Service Judy Torres helped me out a lot to get my vehicle serviced !
Amazing Customer Service Judy Torres helped me out a lot to get my vehicle serviced !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Haley, thank you for your kind words and this wonderful review! Safe travels!
Amazing customer service! My salesmen Joshua Aguirre was incredibly helpful and really felt like he cared about my needs when it came to looking for a car!
Amazing customer service! My salesmen Joshua Aguirre was incredibly helpful and really felt like he cared about my needs when it came to looking for a car!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very satisfied with the service I got. Shopped around in other dealers never got the service I got at spikes ford. I will recommend salesman and dealership to my relatives and friends.
Very satisfied with the service I got. Shopped around in other dealers never got the service I got at spikes ford. I will recommend salesman and dealership to my relatives and friends.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi David, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
I just stopped in to look at what they had available and came home with a new car. All in part of Ismael?s knowledge of the inventory and his professionalism. He was very easy to talk to and zeroed me in to the car I purchased smoothly. I enjoyed his company and he had the answers to my questions. It was a pleasure to work with him.
I just stopped in to look at what they had available and came home with a new car. All in part of Ismael?s knowledge of the inventory and his professionalism. He was very easy to talk to and zeroed me in to the car I purchased smoothly. I enjoyed his company and he had the answers to my questions. It was a pleasure to work with him.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Diane, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!
10 weeks since my vehicle was dropped off for a recall, left for a diagnostic and still cannot figure out what is wrong with it. It is impossible to get a call back from Dana the Advisor non the less the "Manager" Michelle. Absolutely do not recommend this place for service.
10 weeks since my vehicle was dropped off for a recall, left for a diagnostic and still cannot figure out what is wrong with it. It is impossible to get a call back from Dana the Advisor non the less the "Manager" Michelle. Absolutely do not recommend this place for service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Disappointed with the outcome of everything. Some of Spikes Ford sales representatives and mechanics and making the dealership look bad. I've always chosen Spikes Ford for vehicles but after this I will think twice about it
Disappointed with the outcome of everything. Some of Spikes Ford sales representatives and mechanics and making the dealership look bad. I've always chosen Spikes Ford for vehicles but after this I will think twice about it
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alejandro, thank you for sharing this experience with us. Please contact TJ Tijerina at 956-585-1601 and we will do our best to make this better. We hope to hear from you soon.
Hiram Montero the sells associate said he would make the process smooth as possible and Hiram Montero kept his word. Hiram Montero promised to get me into a new vehicle and did. I got a Ram 2024 and Hiram Montero made it all possible. Hiram Montero made the transition into my new Ram 2024 easy. I highly recommend that is you call Spike Ford ask for Hiram Montero he will do everything possible to help you out
Hiram Montero the sells associate said he would make the process smooth as possible and Hiram Montero kept his word. Hiram Montero promised to get me into a new vehicle and did. I got a Ram 2024 and Hiram Montero made it all possible. Hiram Montero made the transition into my new Ram 2024 easy. I highly recommend that is you call Spike Ford ask for Hiram Montero he will do everything possible to help you out
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Shopping experience was great. Ricardo Garcias was an awesome salesman & Armando was great in financing. I would definitely recommend Soikes for to my family and friends!
Shopping experience was great. Ricardo Garcias was an awesome salesman & Armando was great in financing. I would definitely recommend Soikes for to my family and friends!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Juanita, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
Had oil change on my F-250 at Quick Lane. Amanda is my girl for getting all maintenance done on my truck. It can be oil change, tires, batteries and all other maintenance. Amanda also takes care of my wife’s car. She is an excellent asset to you all and she is a gem. My wife and I feel very safe on the road because of her due diligence. Take good care of her.
Had oil change on my F-250 at Quick Lane. Amanda is my girl for getting all maintenance done on my truck. It can be oil change, tires, batteries and all other maintenance. Amanda also takes care of my wife’s car. She is an excellent asset to you all and she is a gem. My wife and I feel very safe on the road because of her due diligence. Take good care of her.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ray, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!