Reviews
Disappointed with the outcome of everything.
Disappointed with the outcome of everything. Some of Spikes Ford sales representatives and mechanics and making the dealership look bad. I've always chosen Spikes Ford for vehicles but after this I will think twice about it
Disappointed with the outcome of everything.
Disappointed with the outcome of everything. Some of Spikes Ford sales representatives and mechanics and making the dealership look bad. I've always chosen Spikes Ford for vehicles but after this I will think twice about it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Alejandro, thank you for sharing this experience with us. Please contact TJ Tijerina at 956-585-1601 and we will do our best to make this better. We hope to hear from you soon.
Hiram Montero the sells associate said he would make the
Hiram Montero the sells associate said he would make the process smooth as possible and Hiram Montero kept his word. Hiram Montero promised to get me into a new vehicle and did. I got a Ram 2024 and Hiram Montero made it all possible. Hiram Montero made the transition into my new Ram 2024 easy. I highly recommend that is you call Spike Ford ask for Hiram Montero he will do everything possible to help you out
Hiram Montero the sells associate said he would make the
Hiram Montero the sells associate said he would make the process smooth as possible and Hiram Montero kept his word. Hiram Montero promised to get me into a new vehicle and did. I got a Ram 2024 and Hiram Montero made it all possible. Hiram Montero made the transition into my new Ram 2024 easy. I highly recommend that is you call Spike Ford ask for Hiram Montero he will do everything possible to help you out
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Shopping experience was great.
Shopping experience was great. Ricardo Garcias was an awesome salesman & Armando was great in financing. I would definitely recommend Soikes for to my family and friends!
Shopping experience was great.
Shopping experience was great. Ricardo Garcias was an awesome salesman & Armando was great in financing. I would definitely recommend Soikes for to my family and friends!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Juanita, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Safe travels!
Had oil change on my F-250 at Quick Lane.
Had oil change on my F-250 at Quick Lane. Amanda is my girl for getting all maintenance done on my truck. It can be oil change, tires, batteries and all other maintenance. Amanda also takes care of my wife’s car. She is an excellent asset to you all and she is a gem. My wife and I feel very safe on the road because of her due diligence. Take good care of her.
Had oil change on my F-250 at Quick Lane.
Had oil change on my F-250 at Quick Lane. Amanda is my girl for getting all maintenance done on my truck. It can be oil change, tires, batteries and all other maintenance. Amanda also takes care of my wife’s car. She is an excellent asset to you all and she is a gem. My wife and I feel very safe on the road because of her due diligence. Take good care of her.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ray, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Carlos was very helpful, respectful, and didn?
Carlos was very helpful, respectful, and didn?t pressure us into nothing. He was willing to hear what we wanted and what we didn?t. Rick the GSM was very professional and polite as well. Definitely will be referring anyone looking for a vehicle to Spikes.
Carlos was very helpful, respectful, and didn?
Carlos was very helpful, respectful, and didn?t pressure us into nothing. He was willing to hear what we wanted and what we didn?t. Rick the GSM was very professional and polite as well. Definitely will be referring anyone looking for a vehicle to Spikes.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Marshall, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Monday August 12, 2024 went to get an oil change.
Monday August 12, 2024 went to get an oil change. Had to leave my truck there because there was a wait of 4 hours but took them 6 hours to get my oil changed. I had to call to ask if my truck was ready. I always get the works it includes the tire rotation but since I used a coupon they only paid for oil and filter. I was all day without my truck and still have to pay for the tire rotation which I get with my usual service. I had asked for them to change the air fiter in the cabin and that I expected to pay but not for the tire rotation. I am not happy with the service timming here. Feeling disappointed.
Monday August 12, 2024 went to get an oil change.
Monday August 12, 2024 went to get an oil change. Had to leave my truck there because there was a wait of 4 hours but took them 6 hours to get my oil changed. I had to call to ask if my truck was ready. I always get the works it includes the tire rotation but since I used a coupon they only paid for oil and filter. I was all day without my truck and still have to pay for the tire rotation which I get with my usual service. I had asked for them to change the air fiter in the cabin and that I expected to pay but not for the tire rotation. I am not happy with the service timming here. Feeling disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Criselda, we are so disappointed to learn of this situation you have described. Please reach out to TJ Tijerina at 956-585-1601 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Extremely poor service.
Extremely poor service. Recalls take 5-10 business days even if they tell you a shorter time span. They refuse to lend out loaner vehicles even though they do have some to lend out. We continually have to call and show up to get any update.
Extremely poor service.
Extremely poor service. Recalls take 5-10 business days even if they tell you a shorter time span. They refuse to lend out loaner vehicles even though they do have some to lend out. We continually have to call and show up to get any update.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Celeste, thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (956) 585-1601 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Spikes
Fernando was really helpful and very professional I will definitely recommend to family and friends
Spikes
Fernando was really helpful and very professional I will definitely recommend to family and friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Abigail, thank you for leaving such a great review and high star rating. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
I have been with Ford for 5 years and have never gotten a
I have been with Ford for 5 years and have never gotten a loaner with them they always say we don’t have any available, and if I want to leave me car or not it’s up to me. They are so rude I was told if I needed one they would get me one with the contract I signed I definitely do not recommend ford staff dont give a xxxx.
I have been with Ford for 5 years and have never gotten a
I have been with Ford for 5 years and have never gotten a loaner with them they always say we don’t have any available, and if I want to leave me car or not it’s up to me. They are so rude I was told if I needed one they would get me one with the contract I signed I definitely do not recommend ford staff dont give a xxxx.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Poor Service
My truck has has been at Spikes Ford for service for 2 days without any communication from them. I have called thm 3 timed for status..still no response.. Last time I take it there.
Poor Service
My truck has has been at Spikes Ford for service for 2 days without any communication from them. I have called thm 3 timed for status..still no response.. Last time I take it there.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 2.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase