Hacienda Ford

Awful!!! This place over premisses and under preforms. A simple job no body work took three weeks. When I called after two weeks lies lies and excuses. STAY AWAY

Hands down one of the best buying experiences I’ve had, was browsing online and found a truck that caught my eye, entered my info and received a call from Alex Estrada, told him I was interested in truck but was curious to see what my trade in would be, sent pictures and vin number and received an offer I was content with. Now the only issue was the truck was in Indiana and awaiting chip. Alex kept me in the loop and finally got good news that truck got chip and was enroute to TX. When it arrived I received another call stating it was ready, I drove down from San Antonio the next day to sign, took about 30 min, and I was headed back north. I’ve bought all my vehicles in San Antonio for the last 25 years and I’m a firm believer on “if it ain’t broke don’t fix it” , but not 1 dealer in SA could get what I wanted, this dealership had it produced in 2 weeks. I would definitely drive the 3hr one way trip for another purchase. I only give this place 5 stars because there’s not a 10 star button to choose!

Exceeded my expectations. Great Customer Service! They really care for customers.

There is NO service after the sale, so if you had great service when you bought your vehicle, be warned and pray nothing goes wrong, or be prepared to go somewhere else because Hacienda WILL NOT help you. Here goes…Our 2017 Ford Explorer lost the pillar trim on the right side of the windshield while traveling down the highway. My husband made an appointment to have it replaced a couple months ago. He has to actually miss work to get to the appointment. He shows up, and low and behold, after they check his mileage and find out that the car is still under warranty, they tell him they have no record of an appointment, and he will have to come back. HMMMM…he finally arranges to miss work again and makes another appointment. We both show up, they see his appointment, but guess what…NOW it is out of warranty! BIG SURPRISE!!!!! The service tech goes to the manager, who just sits AND HIDES behind the glass wall and does not come to talk to customers…of course the tech comes back and tells us the same thing…no warranty, no help…Oh, the tricks people play. They know how to royally mess with a person and not repair under warranty!!! Well, you would think I would have learned the first time, but no...I guess it takes me two times to get screwed before I learn my lesson, there will not be a third. Off to another dealer, who by the way is helping us with no problem…I am so amazed at how bad the service has gotten at Hacienda…just remember, you have been warned.

Very content. The service department did a tremendous work.

Unexpected services. Awesome. I would recommend it anytime. Planning to go back some day again.

Hacienda Ford was honestly the best dealership I visited. They made me feel like home and I didn’t know what I wanted to drive off with but they walked me and showed me almost every car I kinda wanted. They made sure I was comfortable in the car and payments wise. Staff was really friendly and made sure I left with all the answersI needed. Definitely going to buy my next truck there again

Great customer service and easy financing. Awesome facility.

Service/Body shop experience...HORRIBLE. Took my brand new 2017 Explorer in June 19 after the first storm because it got water in it while sitting in my driveway. No flooding in my streets...just sitting there. They could not find the problem/leak. Told me I must have left the doors or windows open HA! It stayed there during the next storm and got MORE water in it ON THEIR LOT in THEIR CARE. Maybe THEY left the windows or doors open, of course they didn't like it when I turned the tables and asked them that very question. Still could not find the leak, but there is an obvious problem since it filled up more after the next storm. They refused to fix it under warranty because they still couldn't find where the water was coming in so they said it was not a warranty issue...hmmm. To this day...3 weeks later...it is STILL sitting there with water in it...basically rotting in the heat, and do I have a loaner in the mean time...nope! I have asked for a loaner several times and "nothing is available"! So....stranded for 3 weeks at home with no transportation!!! Luckily I am a teacher and on summer break...not sure HOW I would have been able to get to work if it were during the school year! Unluckily my daughter has had to miss team practices because I cannot get her there. Having called A LOT and been put on hold...their hold message wants all customer to be happy "If you are not happy we are not happy" well...I am not happy and this is not 100% satisfaction as your message guarantees!!! Finally gave up on HACIENDA and FORD and had to call for insurance and guess what...insurance had to call it a total loss because the service/body shop never took the water out AND it should have been a warranty issue since it's only 5 months old! I have only had it since January!!! AND STILL NO LOANER!!! Shame...Not sure what happened but their service has really declined. Now that Hubby is finally off today, we've gotta go get all my stuff out of it before the insurance company takes it to the salvage yard...OH! AND find $500 for the deductible on a problem THEY MADE WORSE! Personally I feel they are at LEAST 50% responsible for the damage since it got worse under their watch, so they should pay for 1/2 if not all the deductible since they could have taken care of the issue day 1 instead of waiting and letting it rot. We have purchased at least 7 vehicles sent 3 other people to Hacienda...including my parents. We were thinking of trading in our eldest daughter's Fiesta for an EcoSport, - and I will say that the sales team has always done us right - but not sure it will continue to be here if I cannot trust the whole team to take care of us after the purchase.

I have to say that Hacienda Ford take care of you with our question. I bought my F150 here from Raul Gomez the general manager. Raul made me feel very comfortable in choosing the truck as well as closing the deal. I could not have been happier. Now I am back trading this truck in for a new F150. What a smooth and no hassle deal. Thank you Hacienda Ford and a special thanks for Raul Gomez!! A+++