Al Packer Ford West Palm Beach

Will not use their service department again. Wife had 2 nails in right rear tire. Took vehicle in because heater wasnt working. Asked for tire rotation, oil change, and patch nails....they tooped them off with air because sensor read right psi when leaving, and swapped back tires to front....but didnt repair tires.....and told us everything was good to go. My wife could have had a blowout, or been stranded.....when I took it back, not so much as a simple apology..... UPDATE: Went to have a sound checked out that pops up at 70mph. They had vehicle for 5 days. They call me on day 5 and say they cant get it to duplicate. And the writer offers to go on a test ride. We set up a tike of 3:30 to 4pm. I show up and "kyle" tells me he has a problem letting his writer go on this test ride because a road with a 70mph limit is too far away. I stated there is no way they couldnt hear it if they actually took it out for a spin during this diagnostic. He stated they never went over 65.....DUH! so kept my car for a week and never intended to actually take it for a ride at speed that will trigger the problem! What a clown show! Kyle is an idiot, And shouldnt be managing the night cleaning crew....

Will not use their service department again. Wife had 2 nails in right rear tire. Took vehicle in because heater wasnt working. Asked for tire rotation, oil change, and patch nails....they tooped them off with air because sensor read right psi when leaving, and swapped back tires to front....but didnt repair tires.....and told us everything was good to go. My wife could have had a blowout, or been stranded.....when I took it back, not so much as a simple apology..... UPDATE: Went to have a sound checked out that pops up at 70mph. They had vehicle for 5 days. They call me on day 5 and say they cant get it to duplicate. And the writer offers to go on a test ride. We set up a tike of 3:30 to 4pm. I show up and "kyle" tells me he has a problem letting his writer go on this test ride because a road with a 70mph limit is too far away. I stated there is no way they couldnt hear it if they actually took it out for a spin during this diagnostic. He stated they never went over 65.....DUH! so kept my car for a week and never intended to actually take it for a ride at speed that will trigger the problem! What a clown show! Kyle is an idiot, And shouldnt be managing the night cleaning crew....

I avoided to go to this dealership for any services for a while due too my past bad experience not sure why I gave it another chance and yes disappointed again ..I went for a regular simple oil change but I was persuaded to do other services thst they said my SUV needed..my SUV had no issues when I went for these services but now 1 month later my car s safety sensors are not working my airbag signal will not turn off..wires are hanging out or looks likes they were pulled out from under my steering wheel..my SUV is a mess..my SUV is garage kept im the only driver and on top of this I was away for 3 weeks so did not realize all this till now..last place my car went for service was here..I called services department yesterday and asked if they did any services thst required them to go in my SUV they said no ALL work done was done outside of vehicle..I explained what I noticed and they claimed that rodents must have done something..I am baffled too what they claimed this is the most ridiculous claim I heard of..they messed up my car and now do not want to be responsible for anything ..I will definitely reach out to cooperate and upper management and request for them to do a video investigation..I will not let this go..but I am definitely DONE with this dealership..it's a shame how you treat people's cars when dropped off for service..not happy at all ..

Bought a used van sight unseen after salesman Chris promised no rust or damage. Paid nearly $30k. When delivered: broken mirror, bad door, hidden body damage, rusted frame, and mechanical issues. Dealer refused to return my calls — manager Justin Shack never followed up. Sold me a lemon and ghosted me. Beware!

Used to like this dealership. No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying there was an "impact" on a brand new car! But no impact, no marks, no evidence, and no details. Just denied. After 3 days in service BTW. Then senior management ignored my calls and emails. I am dealing now with Ford Corporate. The silence from the dealership speaks volumes. This is my 3rd Ford from Al Packer. There will never be a 4th. So sick of corporate America taking advantage of the little guy. No more!

Used to like this dealership. No more. Avoid at all costs. Leased a "new" 2025 Sport Bronco. 1 week later received sensor error warnings. Service denied the warranty claim, saying there was an "impact" on a brand new car! But no impact, no marks, no evidence, and no details. Just denied. After 3 days in service BTW. Then senior management ignored my calls and emails. I am dealing now with Ford Corporate. The silence from the dealership speaks volumes. This is my 3rd Ford from Al Packer. There will never be a 4th. So sick of corporate America taking advantage of the little guy. No more!

They all went beyond and above with there customer service and helped me to get dome things resolved and were honest and pleasant people to deal with

Great response and was not too much of a salesman. Got right to the point.

Best car buying experience ever! Ed Rodriguez was attentive, knowledgeable and friendly. Highly recommended this dealer and salesman!

Everyone is courteous and professional. Focus is on the customer needs and concerns. It’s a pleasure walking into the place.