Napleton's West Palm Beach Hyundai

Great service by Ishmael miranda. Was able to find the car i wanted really fast and the process was smooth

Jonathan Hawkins helped me go through the process for buying the car. Very thorough and friendly

This has to be the absolute worst service I’ve ever received from a car service center. I have waited over five hours for a simple service appointment and worse. The service is extremely disappointing. I would not recommend coming here possibly ever.

This has been the most disappointing dealership experience I’ve ever encountered in the state. The level of unprofessionalism, lack of communication, and disorganization is truly unacceptable for any business—let alone one representing a luxury brand. When my brand-new Genesis stopped working, I was told it would take 5–6 days before they could even look at it. Despite multiple requests for a manager call-back, no one connected me with Leo or provided meaningful updates on my vehicle’s status. Employees repeatedly mentioned the dealership being “in transition,” but that is no excuse for the chaos and lack of accountability I experienced. A dealership should operate with efficiency, fairness, and respect for its customers. Unfortunately, this location fell short in every regard. For reference, the Northlake location has consistently delivered far superior service and professionalism—proving that it is possible to do business the right way.

Samantha was great took care of me as well as Marlene the receptionist. I would recommend this dealership

Jack was great at finding the car that I wanted, he was kind enough to make it easy and Sam helped me out with the blue link connect

Gracias a los trabajadores de Napleton Hyundai por su excelente servicio y calidad, en especial a Jesus Diaz y Samantha

I brought my Hyundai in for routine maintenance and some unexpected repair work, and I was blown away by the level of customer service at Hyundai of West Palm. The service advisors were upfront, professional, and kept me informed every step of the way. They diagnosed the issue quickly, gave me a fair estimate, and completed the work faster than expected—without cutting corners. The transparency and communication made this one of the smoothest automotive service experiences I’ve ever had. I also appreciated the text and phone follow-up after the visit, checking to make sure everything was running perfectly. That kind of dedication to the customer experience is rare these days. This is a 5-star service department all the way. If you need quality repairs and a team that truly cares, look no further than Hyundai of West Palm

El departamento de servicio en Genesis me brindó una experiencia excepcional de principio a fin. El personal fue profesional, atento y se aseguró de que me sintiera bien atendido durante todo el proceso

Everyone was amazing absolutely really helpful best sales people so genuine and kinda here best car buying experience i have had in a while definitely would recommend any day !