Reviews
Mullinax was fantastic to work with.
Mullinax was fantastic to work with. It was very smooth! Everyone was very professional. Thank you.
Mullinax was fantastic to work with.
Mullinax was fantastic to work with. It was very smooth! Everyone was very professional. Thank you.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Everyone I dealt with was really nice and great
Everyone I dealt with was really nice and great personalities. The process went fairly quickly and hospitality was quite nice. I especially want to say Jake West is a real real great guy. Makes you feel right at home.
Everyone I dealt with was really nice and great
Everyone I dealt with was really nice and great personalities. The process went fairly quickly and hospitality was quite nice. I especially want to say Jake West is a real real great guy. Makes you feel right at home.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind review, Marksmauro! We're glad the process was smooth and that Jake West made you feel comfortable and welcomed. It's great to hear the team left such a positive impression!
I was thrilled with Mullinax.
I was thrilled with Mullinax. At first. It took four months and many phone calls to get the title processed and plates issued. I paid estimated tax and title fees upfront. Unfortunately, they shorted the refund by $415. I sent documentation and requested the balance. No response. Thought I had finally found an honest car dealer. Guess not.
I was thrilled with Mullinax.
I was thrilled with Mullinax. At first. It took four months and many phone calls to get the title processed and plates issued. I paid estimated tax and title fees upfront. Unfortunately, they shorted the refund by $415. I sent documentation and requested the balance. No response. Thought I had finally found an honest car dealer. Guess not.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Highly recommend.
Highly recommend. David P and the team took care of my needed. I drove 4 hours and only spent 15-20 min in the dealership before I was back on the road with my Explorer ST. Will definitely be driving back to get my Mustang.
Highly recommend.
Highly recommend. David P and the team took care of my needed. I drove 4 hours and only spent 15-20 min in the dealership before I was back on the road with my Explorer ST. Will definitely be driving back to get my Mustang.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review, Hollandalec! We're glad David P and the team made your long drive worth it with a quick and smooth experience. We look forward to helping you again when you're ready for that Mustang!
Very pleased with device.
Very pleased with device. Straight forward pricIng. No hidden costs. Highly recommend Mullinax Ford of West Palm. Ron was straight forward as well through the whole experience.
Very pleased with device.
Very pleased with device. Straight forward pricIng. No hidden costs. Highly recommend Mullinax Ford of West Palm. Ron was straight forward as well through the whole experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your great review, Kmurrish! We're glad Ron and the team made your experience clear and hassle-free with straightforward pricing and no hidden costs. We appreciate your high recommendation!
I went into Mullinax in Palm Beach last year with a
I went into Mullinax in Palm Beach last year with a Pre Approval from Capital One, I was happy Mullinax had the vehicle I wanted at a “No-Haggle” price. I came in purchased the vehicle I wanted and left in what seemed to be an easy transaction. I found out after the fact that they gave me a higher interest rate than what I was approved for. A way for them to make extra money off of me. I let this go and didn’t worry too much because either way I planned to refinance the car. Here’s where the real frustration kicks in. I have been calling non stop. Speaking with sales people leaving voicemails for finance managers over and over. I need some basic information from my original loan in order to refinance and they won’t even return my call. I live three hours away so I can’t just show up. I could not be more disappointed in the lack of care for their customers post sale. So here I am months later still paying the higher interest rate which I should not of had to begin with because they can’t be bothered to call a customer back.
I went into Mullinax in Palm Beach last year with a
I went into Mullinax in Palm Beach last year with a Pre Approval from Capital One, I was happy Mullinax had the vehicle I wanted at a “No-Haggle” price. I came in purchased the vehicle I wanted and left in what seemed to be an easy transaction. I found out after the fact that they gave me a higher interest rate than what I was approved for. A way for them to make extra money off of me. I let this go and didn’t worry too much because either way I planned to refinance the car. Here’s where the real frustration kicks in. I have been calling non stop. Speaking with sales people leaving voicemails for finance managers over and over. I need some basic information from my original loan in order to refinance and they won’t even return my call. I live three hours away so I can’t just show up. I could not be more disappointed in the lack of care for their customers post sale. So here I am months later still paying the higher interest rate which I should not of had to begin with because they can’t be bothered to call a customer back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jonathan, It was a pleasure speaking with you. I'm glad I could answer your questions and provide the information you needed. I apologize for any difficulty you experienced in reaching us earlier. If you have any further questions or concerns, please don’t hesitate to reach out. Bren Nicolas General Sales Manager Mullinax Ford West Palm 561-845-2900 #2272
Great experience!
Great experience! smooth transaction! Jake was extremely helpful in the process of putting me in a new car
Great experience!
Great experience! smooth transaction! Jake was extremely helpful in the process of putting me in a new car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review, costamonkey0420! We're glad to hear the transaction went smoothly and that Jake was so helpful in getting you into your new car. We appreciate you choosing us and hope you enjoy every mile ahead!
Took days to get a response back.
Took days to get a response back. Once I did they didn’t want to work on the numbers, what they said and that was it. Felt like they didn’t really want to sell anything.
Took days to get a response back.
Took days to get a response back. Once I did they didn’t want to work on the numbers, what they said and that was it. Felt like they didn’t really want to sell anything.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience, and we sincerely apologize for the delay in our initial response and any lack of communication throughout the process. We strive to provide timely and clear information to all of our customers, and we clearly missed the mark with you. At Mullinax Ford, we follow a no-haggle pricing philosophy called Up Front® Pricing, which means the price you’re given is the best price we offer—no back-and-forth, no pressure, and no hidden fees. We understand this approach may feel different from traditional dealerships, but our goal is to make the process simple, transparent, and fair for every customer. We truly appreciate your feedback and hope you’ll give us another chance to show you how our approach can make car buying a better experience.
If I could put 0 I would.
If I could put 0 I would. Was shopping for a car for a little bit and they gave me what I thought was a good deal. I put a 500 dollar hold on a Tesla Model 3 from another dealership on a Saturday and was told it would be here on the following Tuesday. Salesman (Dave M) told me to get insurance ready and ensure everything was ready to go. Get a call Tuesday at 4 o'clock PM that the car has something small wrong with a door latch, but should be done quick and delivered Wednesday. Fast forward to Friday and I had to be the one to reach out for any updates through the week, and the most recent one is that the car has to be sent back to Tesla to be repaired, and to pick another one they have at another lot. Of course, all of the other models are more money, or I will be charged a non - refundable shipping fee if its at the Mobile, AL location. Received a call from Skylar and there was no effort to make this right or get a deal done from the staff in any way to make this less of a pain. I ran my credit and applied for a loan for a car that was in no shape to be sold and was given options that cost ME more money for something that was completely out of my hands. Customer service not good at all. 110 point inspection is advertised but if this were true I would have known before running my credit this car had issues.
If I could put 0 I would.
If I could put 0 I would. Was shopping for a car for a little bit and they gave me what I thought was a good deal. I put a 500 dollar hold on a Tesla Model 3 from another dealership on a Saturday and was told it would be here on the following Tuesday. Salesman (Dave M) told me to get insurance ready and ensure everything was ready to go. Get a call Tuesday at 4 o'clock PM that the car has something small wrong with a door latch, but should be done quick and delivered Wednesday. Fast forward to Friday and I had to be the one to reach out for any updates through the week, and the most recent one is that the car has to be sent back to Tesla to be repaired, and to pick another one they have at another lot. Of course, all of the other models are more money, or I will be charged a non - refundable shipping fee if its at the Mobile, AL location. Received a call from Skylar and there was no effort to make this right or get a deal done from the staff in any way to make this less of a pain. I ran my credit and applied for a loan for a car that was in no shape to be sold and was given options that cost ME more money for something that was completely out of my hands. Customer service not good at all. 110 point inspection is advertised but if this were true I would have known before running my credit this car had issues.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for your patience, and I sincerely apologize for the inconvenience caused by this situation. As we discussed, the vehicle was on the lot at another location and ready for sale when we initiated the process. We dispatched drivers to transport it from another location specifically for you. During this process, we discovered an issue and promptly moved the vehicle into service to address it as quickly as possible. Unfortunately, while working to resolve the initial concern, we uncovered a programming issue that requires Tesla’s direct involvement. As a result, we escalated the repair to Tesla so it could be properly completed. We understand that this delay has impacted your timeline, and we truly regret that. Our goal is to ensure any vehicle we deliver is fully functional, safe, and up to the standards you expect and deserve. At this point, as discussed, you have a few options: We can proceed with delivery once Tesla completes the repair. We can issue a full refund of your deposit. We can help you find a different vehicle. Depending on the year, mileage, and model, pricing may be lower, equal, or higher. Please let us know how you’d like to proceed. We're committed to ensuring your satisfaction and will do everything we can to make this right. Bren Nicolas General Sales Manager Mullinax Ford West Palm 561-845-2900 #2272
Rushed me through contract signing and because I had to
Rushed me through contract signing and because I had to return my rental car, I trusted that it was as we agreed over the phone later to find out I paid $10k over agreed price. Forced me to buy 3 different service contracts-tires dent and maintenance.
Rushed me through contract signing and because I had to
Rushed me through contract signing and because I had to return my rental car, I trusted that it was as we agreed over the phone later to find out I paid $10k over agreed price. Forced me to buy 3 different service contracts-tires dent and maintenance.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. I’m sorry to hear that you felt rushed during the contract signing process. That’s never our intention—we always strive to provide our customers with as much time and information as they need to feel confident in their purchase. In fact, many of our customers choose to sign remotely from the comfort of their home, allowing them to review everything at their own pace and contact us with any questions along the way. We’ll be reaching out shortly to go over your contract and address any questions or concerns you may have. If there are any warranty or maintenance plans you’re not interested in, we can absolutely cancel those—please know that these are completely optional and not required to purchase a vehicle. Thank you again for bringing this to our attention. We’re here to help make sure you’re fully comfortable with your purchase. Bren Nicolas General Sales Manager Mullinax Ford West Palm 561-845-2900 #2272