Mullinax Ford of West Palm Beach

3.9
(788 reviews)
Visit Mullinax Ford of West Palm Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed

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New (888) 477-5928 (888) 477-5928
Used (888) 503-7312 (888) 503-7312
Service (888) 651-9459 (888) 651-9459

Inventory

See all 704 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2023.
In the market for a new ride? Point your wheels toward Mullinax Ford of West Palm Beach and our huge inventory of new used and certified pre-owned vehicles.

Let us put you in the driver's seat of a new Ford F-150 Super Duty Bronco Explorer Mustang or any other model that meets your needs.

Located in Lake Park Mullinax Ford of West Palm Beach is one of the top dealerships in the West Palm Beach area because we make the buying process simple and convenient with Up Front Pricing and no dealer fees.
Up Front Pricing No Dealer Fees Huge Selection

Service center

Phone number (888) 651-9459

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 5 employees View less employees

Reviews

3.9
(788 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of West Palm Beach from DealerRater.

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4.0

I purchased the 2008 Chrysler Aspen off the internet list

I purchased the 2008 Chrysler Aspen off the internet list the dealer responded and was contacted by Roosevelt Moore a very kind and reassuring voice about the shape of the car he told me I need to put a reservation down on the car and I did and two days later I drove from Tennessee and I was very fortunate to meet Roosevelt more in person he's a credit and outstanding part of the morning we were well at the dealership we took a test drive and escorted back to the dealer where we finished the paperwork the gentleman that service helped us with the paperwork very kind man another credit tomorrow thanks for

4.0

I purchased the 2008 Chrysler Aspen off the internet list

I purchased the 2008 Chrysler Aspen off the internet list the dealer responded and was contacted by Roosevelt Moore a very kind and reassuring voice about the shape of the car he told me I need to put a reservation down on the car and I did and two days later I drove from Tennessee and I was very fortunate to meet Roosevelt more in person he's a credit and outstanding part of the morning we were well at the dealership we took a test drive and escorted back to the dealer where we finished the paperwork the gentleman that service helped us with the paperwork very kind man another credit tomorrow thanks for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Ray Bowen sold me my 2005 escape in January 2006 so I

Ray Bowen sold me my 2005 escape in January 2006 so I trusted him for this 2023 escape

5.0

Ray Bowen sold me my 2005 escape in January 2006 so I

Ray Bowen sold me my 2005 escape in January 2006 so I trusted him for this 2023 escape

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty, Dmfeeley! It's wonderful to hear how Ray Bowen has been your trusted advisor over the years, from your 2005 Escape to your new 2023 model. Your continued trust in us is greatly appreciated.

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1.0

Worst car buying experience ever.

Worst car buying experience ever. Would not recommend anyone to come here unless you want your car to brake down or be sold a car where you need to pay out of pocket for maintenance.

1.0

Worst car buying experience ever.

Worst car buying experience ever. Would not recommend anyone to come here unless you want your car to brake down or be sold a car where you need to pay out of pocket for maintenance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Greetings Jrivas90, We are sorry the Mustang had an issue after you purchased the vehicle. As the vehicle is out of state, we worked with the dealership you brought the car to in order to have the covered repairs fixed as quickly as possible. We hope you enjoy the rest of your ownership of the Mustang and apologize for the inconvenience. Bren Nicolas General Sales Manager Mullinax Ford West Palm 561-845-2900 #2272

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5.0

Professional Reliable Knowledgeable “They Get it

Professional Reliable Knowledgeable “They Get it Done”✅ Sales Team Pleasant Finance Team- Beast Solid Foundation

5.0

Professional Reliable Knowledgeable “They Get it

Professional Reliable Knowledgeable “They Get it Done”✅ Sales Team Pleasant Finance Team- Beast Solid Foundation

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Robert, we're delighted to hear such high praise! It's great to know our sales and finance teams lived up to your expectations with their professionalism, reliability, and knowledge. We strive to "get it done" and it's rewarding to see it acknowledged. Thanks for recognizing our solid foundation and for sharing your positive experience!

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5.0

Very professional.

Very professional. Listened to what I wanted, not what they had for sale on the lot. I was not steered or pressured.

5.0

Very professional.

Very professional. Listened to what I wanted, not what they had for sale on the lot. I was not steered or pressured.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear about your positive experience with our professional team, especially their attentiveness to your specific wants rather than just what was available for sale. It's important to us that our customers feel heard and never pressured. Thank you for choosing us and for sharing your feedback. We're here for any future assistance you might need!

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1.0

The service department is real bad, I came in on

The service department is real bad, I came in on Wednesday spoke to rep Marcos about my truck issue he said I need to drop off truck. Told him I can drop off next week he said no problem bring in we give you a car. Came in at 7:45am on Wednesday and he tells me he has no car nothing they can do. I took off work, need to work on Thursday and now got this problem. If he would have said we might not have a car I would have made arrangements and now I have been sitting on waiting room for 3 hours and still no car and haven’t look at truck yet. Had also overheard another costumer same issue. She spoke to manager from svc and it was like oh well. Wow what a bad service this is my first Ford so never had issue with service before. The service rep is nice guy but unfortunately he does what the dealer tells him and dealer told him they cannot give me a car. I will also report this with ford and other locations.

1.0

The service department is real bad, I came in on

The service department is real bad, I came in on Wednesday spoke to rep Marcos about my truck issue he said I need to drop off truck. Told him I can drop off next week he said no problem bring in we give you a car. Came in at 7:45am on Wednesday and he tells me he has no car nothing they can do. I took off work, need to work on Thursday and now got this problem. If he would have said we might not have a car I would have made arrangements and now I have been sitting on waiting room for 3 hours and still no car and haven’t look at truck yet. Had also overheard another costumer same issue. She spoke to manager from svc and it was like oh well. Wow what a bad service this is my first Ford so never had issue with service before. The service rep is nice guy but unfortunately he does what the dealer tells him and dealer told him they cannot give me a car. I will also report this with ford and other locations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Captain Curtis provided excellent service throughout the

Captain Curtis provided excellent service throughout the entire acquisition & explanation process. I highly recommend that share his skills with everyone else that works there

5.0

Captain Curtis provided excellent service throughout the

Captain Curtis provided excellent service throughout the entire acquisition & explanation process. I highly recommend that share his skills with everyone else that works there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. It's wonderful to hear that Captain Curtis delivered excellent service during your experience. We appreciate your recommendation and will certainly value his expertise!

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2.0

Made me offer on a $60k Ford Explorer that after factory

Made me offer on a $60k Ford Explorer that after factory rebates (which are published) was $200 and change off of sticker. Apparently very proud of their vehicles. I was asking for a 6.5% off deal, apparently going to have to buy it somewhere else.

2.0

Made me offer on a $60k Ford Explorer that after factory

Made me offer on a $60k Ford Explorer that after factory rebates (which are published) was $200 and change off of sticker. Apparently very proud of their vehicles. I was asking for a 6.5% off deal, apparently going to have to buy it somewhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Great dealer fantastic to work with no pressure and

Great dealer fantastic to work with no pressure and upfront pricing was awesome large selection of vehicles.

5.0

Great dealer fantastic to work with no pressure and

Great dealer fantastic to work with no pressure and upfront pricing was awesome large selection of vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mike, thank you for your feedback. We're pleased to hear you appreciated our no-pressure approach, transparent pricing, and vast vehicle selection. We're always here to provide an excellent experience!

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1.0

On Sept 11th I posted a negative review about my

On Sept 11th I posted a negative review about my experience with Mullinax Ford regarding the attempted purchase of a used car from out of state. The comments I made about the erroneous fees were factual and I still have the texts with the printed offer form to prove it. A few days later I received a reply stating that the dealership was sorry for the inconvenience and that they use a third party tag agency to process out of state tax and tag information. Not to mention the statement that South Carolina tax law on vehicles is complicated. It's not. When I got that reply I deleted the previous review not because what I had said wasn't true but because the reply showed me they either didn't really care at all or the person who wrote it needs some public relations training. In either case the reply represents the dealer. Anyway, If they actually use a third party vendor to process their tags and tax info from other states and someone from that state calls them out on it with real numbers to back them up but they instead continue to defend an erroneous position and don't check to make sure their vendor is correct then how do you trust such a business? Besides that there were two glaring errors the dealership itself made that no outside party could be blamed for yet no mention of that was made. South Carolina only requires that dealers collect the sales tax and the title/plate fees which total $555 on a vehicle selling for $10,000 or more. Once the vehicle information and the monies are sent into the state the buyers county assessor prepares a property tax bill and after that point the buyer is responsible for all further charges. Considering Mullinax Ford advertises themselves as a no dealer fee dealer then the car I was considering with a list price of $16,500 plus $555 in taxes and fees and the website stated $53 electronic filing fee I should have had an out the door price of $17,108. Instead, the offer form came back at $18,751.10. Or $1643.10 more than the no dealer fees deal. I won't go into the details but none of that $1643 difference was required by the state of South Carolina or in line with stated prices on the Mullinax Ford website. Although their reply was polite and courteous insisting that they wanted to resolve the situation to my satisfaction the time for that was the day I made the call to them and tried to buy the vehicle. It's real simple, folks. Be honest and if someone else is making you look bad take them to task without bothering the customer with the blame game. After all, the customer doesn't care if a the vendor gave you bad information they only care about the fact that you took it as gospel and then defended it once called out on it. As I said in my initial review with so many good reviews I was expecting a good deal and a painless transaction but it did not turn out that way. I can only speak to my own experience though. But be careful folks, know your states rules and regulations and pay attention to your paperwork.

1.0

On Sept 11th I posted a negative review about my

On Sept 11th I posted a negative review about my experience with Mullinax Ford regarding the attempted purchase of a used car from out of state. The comments I made about the erroneous fees were factual and I still have the texts with the printed offer form to prove it. A few days later I received a reply stating that the dealership was sorry for the inconvenience and that they use a third party tag agency to process out of state tax and tag information. Not to mention the statement that South Carolina tax law on vehicles is complicated. It's not. When I got that reply I deleted the previous review not because what I had said wasn't true but because the reply showed me they either didn't really care at all or the person who wrote it needs some public relations training. In either case the reply represents the dealer. Anyway, If they actually use a third party vendor to process their tags and tax info from other states and someone from that state calls them out on it with real numbers to back them up but they instead continue to defend an erroneous position and don't check to make sure their vendor is correct then how do you trust such a business? Besides that there were two glaring errors the dealership itself made that no outside party could be blamed for yet no mention of that was made. South Carolina only requires that dealers collect the sales tax and the title/plate fees which total $555 on a vehicle selling for $10,000 or more. Once the vehicle information and the monies are sent into the state the buyers county assessor prepares a property tax bill and after that point the buyer is responsible for all further charges. Considering Mullinax Ford advertises themselves as a no dealer fee dealer then the car I was considering with a list price of $16,500 plus $555 in taxes and fees and the website stated $53 electronic filing fee I should have had an out the door price of $17,108. Instead, the offer form came back at $18,751.10. Or $1643.10 more than the no dealer fees deal. I won't go into the details but none of that $1643 difference was required by the state of South Carolina or in line with stated prices on the Mullinax Ford website. Although their reply was polite and courteous insisting that they wanted to resolve the situation to my satisfaction the time for that was the day I made the call to them and tried to buy the vehicle. It's real simple, folks. Be honest and if someone else is making you look bad take them to task without bothering the customer with the blame game. After all, the customer doesn't care if a the vendor gave you bad information they only care about the fact that you took it as gospel and then defended it once called out on it. As I said in my initial review with so many good reviews I was expecting a good deal and a painless transaction but it did not turn out that way. I can only speak to my own experience though. But be careful folks, know your states rules and regulations and pay attention to your paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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