Mullinax Ford of West Palm Beach

Took days to get a response back. Once I did they didn’t want to work on the numbers, what they said and that was it. Felt like they didn’t really want to sell anything.

If I could put 0 I would. Was shopping for a car for a little bit and they gave me what I thought was a good deal. I put a 500 dollar hold on a Tesla Model 3 from another dealership on a Saturday and was told it would be here on the following Tuesday. Salesman (Dave M) told me to get insurance ready and ensure everything was ready to go. Get a call Tuesday at 4 o'clock PM that the car has something small wrong with a door latch, but should be done quick and delivered Wednesday. Fast forward to Friday and I had to be the one to reach out for any updates through the week, and the most recent one is that the car has to be sent back to Tesla to be repaired, and to pick another one they have at another lot. Of course, all of the other models are more money, or I will be charged a non - refundable shipping fee if its at the Mobile, AL location. Received a call from Skylar and there was no effort to make this right or get a deal done from the staff in any way to make this less of a pain. I ran my credit and applied for a loan for a car that was in no shape to be sold and was given options that cost ME more money for something that was completely out of my hands. Customer service not good at all. 110 point inspection is advertised but if this were true I would have known before running my credit this car had issues.

Rushed me through contract signing and because I had to return my rental car, I trusted that it was as we agreed over the phone later to find out I paid $10k over agreed price. Forced me to buy 3 different service contracts-tires dent and maintenance.

Awesome dealership and customer service really took their time to make everything perfect to make the customer happy

Rushed me through contract signing and because I had to return my rental car, I trusted that it was as we agreed over the phone later to find out I paid $10k over agreed price. Forced me to buy 3 different service contracts-tires dent and maintanance.

Ray Bowen was professional and able to satisfy my wanting to sell my car.Since I don’t drive more than 1000 miles a year having one car is sufficient

Excellent customer care, Tre did everything he could to make sure the truck was ready for us to test drive. Friendly sales people all around

5-Star experience at Mullinax Ford, courtesy of the best sales professional, Mr Dave McKenzie!! He listened to my needs, found the perfect vehicle for me, and took care of everything! Buying a new vehicle has never been so simple, and stress-free as it was here. I greatly appreciate the upfront pricing model Mullinax uses. Though this vehicle will serve me for a while, I will be returning to buy from Dave the next time as well! Thank you for a wonderful car-buying experience!!

Never take your car there for service! We have bought 5 cars from Mullinex Ford on Northlake, sales department are great. Service department and specifically the service manager is horrible. First, we have to wait for weeks or months for service on a transmission recall part that makes your car UNUSABLE, car can't drive. When they finally take your car in they keep it for weeks before they start to work on it!! Our service advisor (whom is no longer there) NEVER returned a single call I made inquiring about the progress. Note- I waited 1 week before I even called. While the car was in, I asked for an oil change and tire rotation. Rotation was never done and we didn't notice until we received the final invoice. I called and personally left the service manager a message and asked for a call back AND when they called for a review I also asked that the manager call me. TWO months later and still no call. I will NEVER buy a car or go there for service ever again. BEWARE!

“Incompetence” is the word that comes to mind when thinking of this dealership. From service writers that dont update you when you ask specifics about your vehicle, to a service manager that will attempt to convince you that leaking/seeping shocks on a 2 year old vehicle with 26k miles is normal and okay, to especially the technicians. Nothing says incompetent like when someone has a complaint of a specific thing that is a known issue on the specific vehicle WITH AN APPLICABLE TECHNICAL SERVICE BULLITEN and they still say they cant duplicate the concern and turn a blind eye to warranty work. The worst and most confirming part of that is when you finally get on the phone with Ford corporate and they inform you that the dealer can replace them under CUSTOMER PAY completely avoiding the warranty that the vehicle has. To add insult to an already miserable situation, when I picked up my vehicle from having the hard top replaced under warranty (surprisingly they didnt try to charge me for it) They not only broke the SAME plastic rear glass hinge covers they broke last time but they also mangled the tint on my right rear window! I wasnt told any of this by my writer, I had to grab him and show him ti which he told me he knew about and forgot to tell me and that I need to get it fixed and then give them the sublet to pay me back. In what dimension is that proper customer service? Im convinced that people that continuously buy fords over and over again simply do not know any better. Because this is not a level of service that any other brand will give you and be proud of. Its embarrassing and I am selling my FORD asap and will make sure to never buy another again.