Ed Howard Lincoln

Reviews

This dealer has no recent reviews and is not rated.

219 lifetime reviews.

  • 1.0 out of 5
    August 23, 2017

    Terrible place. Although newly renovated, there's nothing about this place that's actually quality. Terrible service all around, disrespectful staff. Recommend... you stay away from here at all cost.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for reaching out to us regarding your recent service experience with us. We were unable to find your information in our system. If you are will...ing to provide us with a little more info, please reach out to us at (941) 921-4402 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

  • 5.0 out of 5
    December 16, 2015

    2015 MKC. New Lincoln customer after 9 Cadillacs. Your service staff excellent, especially Lanora! Customer drop off facilities badly in need of updating;... counter area very messy looking with a door at the back of the space that looks like someone kicks it each time it needs opening. Lots of things on the floor, etc.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Jerrod! We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team ...was able to provide you with great guidance and knowledgeable expertise. Thanks for the feedback and strong recommendation!

  • 5.0 out of 5
    December 15, 2015

    Terry Babb was excellent. We were on our way to Michigan for a funeral, found that a tire had a screw in it. Terry found us a tire and replaced it and... got us on the road. Really appreciate the great service. Phyllis Shankie.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2015

    Since I started having my Navigators serviced at Ed Howard Lincoln during the past five years, I have never had any reason to complain about anything being... missed or not done properly. Starting with the greeting I receive when coming in the door, as if I was an old friend, until departing after the work has been done, feeling that I would be welcomed the next time is a genuine credit to your staff. I have had my Lincoln automobiles serviced at many locations in New Jersey and Florida during the past 37+ years and I must admit this is the finest service department I have ever used. They must have had courses in being nice to customers and take "nice pills" frequently. Keep up the exceptional good work!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 26, 2015

    MXZ Service was excellent Staff was extremely helpful

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wayne, thank you for sharing your recent experience at Ed Howard Lincoln. It is our goal to provide a positive customer experience, and we're happy th...at your visit with us was an overall pleasant one. Happy motoring!

  • 5.0 out of 5
    November 23, 2015

    I HAD AN ELECTRICAL PROBLEM THAT TOOK PERSISTENCE TO SOLVE IT.LANORA SMILEY WORKED WITH THE TECH STAFF TO RESOLVE THE ISSUE. I AM MORE THAN SATISFIED.I... CAME FROM ENGLEWOOD AND DUE TO LANORA'SEFFORTS ON MY BEHALF,I WILL TRAVEL TO SARASOTA FOR MY AUTO SERVICE FROM NOW ON.TOM DUBOIS. I DO HOPE A COPY OF THIS SURVEY IS GIVEN TO LANORA. THANK YOU,TOM DUBOIS

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 9, 2015

    Once again the service was outstanding. Lanora was key to that, she is an excellent representative and a pleasure to deal with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Brian! Thank you for your positive review. We respect our customer's time and budget. Thank you again for this feedback!

  • 5.0 out of 5
    November 3, 2015

    Lanora in service is great! I am 100% satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 29, 2015

    Service was excellent . The Staff is great. I needed a ride and they provided it no problem.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 27, 2015

    Both the service manager Pete Kerns and your service advisor Bruce Wright couldn't have been nicer and more accommodating in servicing my Toyota Camry.... They performed everything that was requested by me and returned the car nice and clean. I have nothing negative to say about your service department. They are all truly very professional, competent, and friendly. Even your sales staff are super friendly & courteous especially Brian Helfrich whom I spent some time with conversing while I waited for my auto to be serviced. He was quite knowledgeable about the Mazda products along with the expertise required in selling & financing same. Mr. Ed Howard is very fortunate to have such a great staff employed at his Mazda Dealership. I would never hesitate to buy or service my autos at your store. They make you feel right at home! Sincerely, Roy Tammaro

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews