Reviews
Awesome
GREAT SERVICE. Friendly people would not go anywhere else as long as I AM TREATED WITH RESPECT AND GIVEN A GREAT DEAL . love the LINCOLN VEHICLES
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!!
Quick and friendly service. Roy goes above and beyond to make sure you’re helped out and your needs are met. I know I’m in good hands with Roy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great team in service!
I always take my Ford to Access! The Service Advisors are beyond helpful and so friendly. They always make me feel so welcomed & full of trust that they’ll take care of my vehicle! They always update me in a timely manner and offer choices & quotes for my repairs/service. I would highly recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
quick oil change
most of the places i have been to, take too long...i was in and out in less than an hour...... love the service....will bring my vehicle here from now on....thank you access ford. i was truly impressed and the next time i purchase a vehicle, i will come here first.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oil change and Tire Rotation
Regardless of the time you show up, there will be a minimum of 2 hour wait. I waited there for my truck to get done. The seats next to the children's play area smell like old rotten furniture. Joe the Cockroach decided to come out and play right next to where I was sitting. No biggie, but then I saw 2 small roaches and those are just dirty roaches. So I moved and continued enjoying Netflix. Overall it was ok, bit the greatest but also not the worst!
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great buying experience!
I worked with Luke and Ruben, both were very professional and I appreciated them explaining and comparing all the models to my wife. They let her make her own decision without trying to talk her into anything or out of anything. Great car buying experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My experience
I took truck in for oil change, a fix on my tail gate, and a recall I was told 1 day called at 5 pm and all they did was the oil change and was told they were just starting on the tailgate they would call me in the morning I called at noon and was told they had to order the parts because they don’t keep in stock . Drove the truck home and by the time I go the 40 miles my check engine line is on my electronics are going on and off not very happy at the moment
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
SERVICE AS PROMISED
I CALLED AHEAD TO MAKE SURE I COULD DROP MY LINCOLN OFF AT 8:30 AM FOR AN OIL CHANGE AND PICK IT UP AT 11:30. I WAS TOLD BY ROY TO BRING IT IN. WHEN I ARRIVED, ROY WAS HELPING ANOTHER CUSTOMER SO IMMEDIATELY TIM ASKED IF HE COULD HELP ME. HE WROTE THE TICKET UP AND I WAS ON MY WAY WITHIN 3 MINUTES! I CALLED AT 11:20 AND ASKED TIM IF IT WAS READY AND HE PUT ME ON HOLD TO FIND OUT AND WAS BACK ON THE PHONE IN 30 SECONDS TO TELL ME IT WAS READY. I ASKED HIM TO BRING IT UP FRONT FOR ME. WHEN I ARRIVED, MY CAR WAS WAITING ON ME. NEXT TIME I WILL REQUEST TIM.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Pleasant experience
I’ve dealt with another Ford dealership in town several times and they can not come close with the kindness, expedite of service we experienced. Keep up the good work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Purchasing a new vehicle
It was a great experience. My salesman was very knowledgeable and helpful. He made me feel comfortable. My finance manager was very helpful with the warranty information and overall transaction. I purchased the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car