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Ed Morse Cadillac of Brandon

(603 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award

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Reviews

(603 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ed Morse Cadillac of Brandon from DealerRater.

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My experience at with this dealership sales people was

My experience at with this dealership sales people was Very depressing and a complete waste of time. My interest was in a 2021 ALFA ROMEO GIULIA, for which there were numerous opportunities to let me know by text or email that this vehicle was already sold before I arrived at the dealership. Once I was there my interest was manipulated into another car - 2021 CT4 sport. After test drive I was told again that the vehicle is temporarily unavailable. The next day I received call from Richard who claimed he is one of the sales managers, also the GSM called too, only to basically repeat what his two salespeople did all over again. Actions is a believable testimony of true apology.

My experience at with this dealership sales people was

My experience at with this dealership sales people was Very depressing and a complete waste of time. My interest was in a 2021 ALFA ROMEO GIULIA, for which there were numerous opportunities to let me know by text or email that this vehicle was already sold before I arrived at the dealership. Once I was there my interest was manipulated into another car - 2021 CT4 sport. After test drive I was told again that the vehicle is temporarily unavailable. The next day I received call from Richard who claimed he is one of the sales managers, also the GSM called too, only to basically repeat what his two salespeople did all over again. Actions is a believable testimony of true apology.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re sorry to hear about your experience and sincerely apologize for the frustration this has caused. Providing seamless communication is important to us, and we regret this wasn't your experience. We understand your time is valuable and we would appreciate another opportunity to earn your business. Should you wish to discuss further, please do not hesitate to reach out to our General Sales Manager, Tom Kanaley, via email at TomKanaley@edmorse.com. Ed Morse Corporate Offices

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A+ professional and quick and always great to work with

A+ professional and quick and always great to work with on all 5 vehicles purchased from there

A+ professional and quick and always great to work with

A+ professional and quick and always great to work with on all 5 vehicles purchased from there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback at Ed Morse Cadillac Brandon! We truly appreciate your continued trust in us, and we’re so glad to hear that your experience with all five vehicle purchases has been positive. Ed Morse Corporate Offices

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Best car buying experience I had with Chris he made it

Best car buying experience I had with Chris he made it very easy and simple I will definitely be buying my next car from him and will recommend family and friends.

Best car buying experience I had with Chris he made it

Best car buying experience I had with Chris he made it very easy and simple I will definitely be buying my next car from him and will recommend family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words at Ed Morse Cadillac Brandon! We're thrilled to hear that Chris and our team provided an excellent experience. Your trust means everything to us, and we look forward to serving you again in the future! Ed Morse Corporate Offices

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Mike Murphy is my service rep and he always takes

Mike Murphy is my service rep and he always takes excellent care of my car and me. I have great confidence in him.

Mike Murphy is my service rep and he always takes

Mike Murphy is my service rep and he always takes excellent care of my car and me. I have great confidence in him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words at Ed Morse Cadillac Brandon! We're thrilled to hear that Mike and our team provided such excellent care. Your trust means everything to us, and we look forward to serving you again in the future! Ed Morse Corporate Offices

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Eric is the only person I prefer to work with when it

Eric is the only person I prefer to work with when it comes to my car. I trust him because he doesn’t try to sell me on anything I don’t need. He’s straightforward about any issue my car has and gets it repaired the first time around. I don’t have a father or brother in the area so for a woman to find a mechanic to trust is huge! Nobody wants to spend money on car repairs but if Eric is working on it, I know he’s taking care of it as if I were a family member. Thank you Eric!

Eric is the only person I prefer to work with when it

Eric is the only person I prefer to work with when it comes to my car. I trust him because he doesn’t try to sell me on anything I don’t need. He’s straightforward about any issue my car has and gets it repaired the first time around. I don’t have a father or brother in the area so for a woman to find a mechanic to trust is huge! Nobody wants to spend money on car repairs but if Eric is working on it, I know he’s taking care of it as if I were a family member. Thank you Eric!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words at Ed Morse Cadillac Brandon! We're thrilled to hear that Eric provided such a trustworthy and reliable experience. Your trust means everything to us, and we look forward to serving you again in the future! Ed Morse Corporate Offices

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The best car buying experience my husband or I have ever

The best car buying experience my husband or I have ever had with any dealership.

The best car buying experience my husband or I have ever

The best car buying experience my husband or I have ever had with any dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That’s amazing to hear! We’re thrilled that you and your husband had such a great car-buying experience with us at Ed Morse Cadillac Brandon. Ed Morse Corporate Offices

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My husband and I had the pleasure of working with Darrell

My husband and I had the pleasure of working with Darrell Fowler when we were looking for a new vehicle. He was extremely knowledgeable, helpful, and kind beyond words. I would highly recommend using this dealership and asking for Darrell if you’re looking to purchase a vehicle.

My husband and I had the pleasure of working with Darrell

My husband and I had the pleasure of working with Darrell Fowler when we were looking for a new vehicle. He was extremely knowledgeable, helpful, and kind beyond words. I would highly recommend using this dealership and asking for Darrell if you’re looking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're so glad to hear Darrell provided such a great experience at Ed Morse Cadillac Brandon. We appreciate your recommendation and look forward to serving you again! Ed Morse Corporate Offices

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Always friendly, professional reps who listen and give

Always friendly, professional reps who listen and give 1st rate customer service. They make you feel like you belong.

Always friendly, professional reps who listen and give

Always friendly, professional reps who listen and give 1st rate customer service. They make you feel like you belong.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words! We're thrilled to hear that our team made you feel welcome at Ed Morse Cadillac Brandon. Making our customers feel valued and at home is always our goal. We look forward to seeing you again! Ed Morse Corporate Offices

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Darrell made our experience so enjoyable.

Darrell made our experience so enjoyable. We did not feel pressured and felt like it was a great experience. We felt welcomed, appreciated and like friends. He was an absolute pleasure to work with. Anthony in finance was also wonderful! Would absolutely purchase another vehicle from this dealership.

Darrell made our experience so enjoyable.

Darrell made our experience so enjoyable. We did not feel pressured and felt like it was a great experience. We felt welcomed, appreciated and like friends. He was an absolute pleasure to work with. Anthony in finance was also wonderful! Would absolutely purchase another vehicle from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive experience! We're so glad our team made your visit enjoyable and stress-free. It’s wonderful to hear that you felt welcomed and appreciated. We look forward to helping you with your next vehicle purchase! Ed Morse Corporate Offices

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Mike Murphy always assures all will be well at each

Mike Murphy always assures all will be well at each visit. He never disappoints me!

Mike Murphy always assures all will be well at each

Mike Murphy always assures all will be well at each visit. He never disappoints me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience at Ed Morse Cadillac Brandon! We're thrilled to hear that our team consistently provides you with excellent service. Ed Morse Corporate Offices

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