Walker Ford

Great people to work with. Loved the experience with Brian Hall. Will be my Ford Dealership

Stopped in last minute for a tire pressure problem. I was courteously and professionally greeted by Don Mast, then advised on how best to handle the issue. Problem was resolved a few hours later. Outstanding customer service. This might just be the dealership I am looking for!

Would highly recommend Walkers Service Center, Brooks was very professional very helpful and had great prices will definitely come back

The best sales, management and service team. I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for mitigation and renovations. Traci and Stacy really worked their butts off to help me get a new car. This included coordination with car insurance and disaster relief discount. I have worked with Tracy for over 20 years and always assists and sets me up with the right team. Stacy was patient and did an excellent job helping me get set up the beautiful new Edge. Walker Ford sales was swapped with clients coming in just like me who needed a new car ASAP

I took my 2010 Ford Fusion to Walker Ford on Saturday September 21st to get a brake flush. I went and picked my vehicle up once it was ready for pickup and out of curiosity, I checked the brake reservoir once I got back to work. I noticed the brake fluid was still very dark in color. I quickly took it back to the dealer and had the service advisor take a look. After he looked and gave me an ignorant response, he went and got the shop foreman. To my surprise, they both stated that the dark color was normal. This made no sense and I asked for a brake fluid tester to which they responded they don’t have one. I went home and tested it myself with my own tester which to no surprise it had failed. I then tested my wife’s car which had a brake fluid flush done about 5 months ago (not done at Walker Ford) and it was in the “ok” range showing less than 2% moisture in the fluid. Mine was maxed out at greater than 4%. I went back to the dealer on Monday to show the service advisor and he told me to come back on Tuesday to speak with the manager. So I returned the next day to speak with the manager. I show him the problem and he “looked into it”. He pulled up the cameras and showed me my vehicle on the lift. I then show him the color of the fluid and tested it as well and he still didn’t believe that something wasn’t right.. I then tested the fluid on a new vehicle to show that the tester is accurate and sure enough, it was in the green at 0%. Long story short, we went back and forth and he didn’t want to give me a refund and didn’t even offer to try and correct the issue by offering another flush free of charge to see what the outcome would be. He stated they would do another one but would have to charge me again. With all this being said, this shows lack of accountability and integrity. If something was incorrectly done and they owned up to it, I wouldn’t have an issue because it’s possible for a human to make a mistake but with obvious signs that something was incorrectly done, I am highly disappointed in the service done and the lack of integrity. If I wouldn’t have known anything about the situation, I would have thought my brakes were properly flushed and went about my day after giving them $150 and still having contaminated brake fluid. This is ridiculous and shows no professionalism. I have wasted time and money at this point. Terrible experience and conflict resolution skills from the service manager.

Great service as always from Walker ford. I’ll be back again for my future services.

I brought my car in on Tuesday for a transmission and radiator fluid change. I also told them to do an inspection because I just bought the car. Mike said it would be two and a half to three hours. Car was done on time. I noticed the battery was not checked out on the paper I received for the inspection. I called back and mention to Mike that the battery was not checked. He said it was but was not marked as checked. Later that day I got home and turned the car off and my key would not come out of the ignition. I tried to get the key out but to no avail. The door locked due to my girlfriend trying to get the key out and she hit the lock button on the key fob and got out of the car and closed the door. I called a lock smith on Wednesday morning. They opened it for $125. I started the car and went straight to a mechanic. I still couldn’t get my key out. The mechanic took the car on Wednesday and due to Helene I had to wait until today to get it back. It was the battery. I don’t believe Walker Ford inspected the battery like I was told. If only they would have done an inspection on the battery. I would not have gone through all that trouble. Very disappointed. I’m out $125

Brought our vehicle in for a bucking issue and engine light on. Service advisor Gatlin Hatcher plugged the scanner and said your Cat converter issue and there would be no one there to work on it. Brought vehicle back on Monday. No communication from Gatlin on what needed to be done on Monday until we called him and he had to find out still no call. We called on Tuesday and he still had to track down the technician. Still no call back. Called again later in the day to find out info where he mentioned that they had to desulferize the converter and run more test including a drive test and should be able to pick up on Wednesday afternoon. Picked up the vehicle and still have the same problem..

Brought our neighbor’s EDGE into the shop for “The Works” and a “deeper maintenance checkup.” Discovered that our long standing Service Advisor, Steve, is now in a different department, but Michael stepped right up, made us feel right at home, and returned the EDGE, to us, in great running condition. 5 STARS!!!

Busy week there but as always, service was fast and dependable. Communication regarding repair was easy