Reviews
Our salesman Jack was great!
Our salesman Jack was great! Jack helped us find exactly what we were looking for in a truck. Jack was very helpful and very nice. We would highly recommend everyone to go to Brandon Ford and talk to Jack.
Our salesman Jack was great!
Our salesman Jack was great! Jack helped us find exactly what we were looking for in a truck. Jack was very helpful and very nice. We would highly recommend everyone to go to Brandon Ford and talk to Jack.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Channing was very honest, patient and understanding.
Channing was very honest, patient and understanding. I would recommend him to anyone in need of financing.
Channing was very honest, patient and understanding.
Channing was very honest, patient and understanding. I would recommend him to anyone in need of financing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brandon Ford is the place to go with the best salespeople
Brandon Ford is the place to go with the best salespeople and selections of vehicles
Brandon Ford is the place to go with the best salespeople
Brandon Ford is the place to go with the best salespeople and selections of vehicles
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Horrible dealership, absolute garbage.
Horrible dealership, absolute garbage. Avoid like the plague. I have purchased over 20 cars and have never had a worse experience of a dealership I'm trying to purchase a car from. I was putting over $10,000 down and have over an 820 credit score and they still wanted to play games.
Horrible dealership, absolute garbage.
Horrible dealership, absolute garbage. Avoid like the plague. I have purchased over 20 cars and have never had a worse experience of a dealership I'm trying to purchase a car from. I was putting over $10,000 down and have over an 820 credit score and they still wanted to play games.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
My experience at Brandon ford was a truly positive one.
My experience at Brandon ford was a truly positive one. My salesperson John Copeland went above and beyond to find my daughter’s exact truck/ color etc and accessories. The entire ford team including Mike Pyron and Omar in parts are amazing!! I would recommend any one looking to buy to go to Brandon ford.
My experience at Brandon ford was a truly positive one.
My experience at Brandon ford was a truly positive one. My salesperson John Copeland went above and beyond to find my daughter’s exact truck/ color etc and accessories. The entire ford team including Mike Pyron and Omar in parts are amazing!! I would recommend any one looking to buy to go to Brandon ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Refuse to make an appointment for a PAID diagnostic on a
Refuse to make an appointment for a PAID diagnostic on a 2012 Focus with 145k miles because it is too 'Old'. That tells me all I need to know about their commitment to the product. Would never consider them for service, and certainly not purchase based on that alone.
Refuse to make an appointment for a PAID diagnostic on a
Refuse to make an appointment for a PAID diagnostic on a 2012 Focus with 145k miles because it is too 'Old'. That tells me all I need to know about their commitment to the product. Would never consider them for service, and certainly not purchase based on that alone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I had a problem with my 2015 ford truck taking fuel into
I had a problem with my 2015 ford truck taking fuel into tank, it would shut off after about 3 seconds of fueling. I went on line to see if i could solve the problem myself, i discovered that the EVAP purge canister on top of the engine would cause the fueling problem and it was easily replace which i did, i replaced it but did not solve problem, further research said to replace the EVAP charcoal canister on frame rail, i installed brand new charcoal canister with no fueling problem results. I then checked with a voltmeter the plug going into the solonoid on the charcoal canister and discovered no voltage at all. This is when i decided to take the truck to brandon ford where i bought it brand new in 2015 on the 13th of this month, 7 days later on the 19th , when i dropped off the truck on the 13th in the service isle i gave a female a discription of what the problem was and a typed note of the brand new parts i had installed and that there was no voltage going to Evap charcoal canister on frame rail when ignition was turned on, i told this gal to make sure this typed note gets to the technition, very important the tech knows there is no power going to solonoid when it should be! I get a call from Mike abati that i need the brand new parts replaced that i installed. I was in key west when mike called, when i got home i connected a 12 volt source to my old Evap charcoal canister solonoid and it worked just fine. this tells me the parts the tech replaced that where brand new were working parts. when mike abati called on the 19th that the truck is fixed and running fine, i asked him what was the problem, he said the solonoid plug was bad and it was replaced. i paid just under 600$ and received truck, i got under truck and had my wife turn on the ignition and EVAP charcoal canister solonoid didnt actuate, i went to closest filling station and fuel wouldnt go into tank, one other thing, when checked solonoid to see if it was working i noticed that the the solonoid plug ( the plug with on power going to it was originol 2015 plug} mike said he had it changed, that was mikes first bare faced lie, i asked mike if he tried putting fuel in the tank to see if its was working properly and he said he did, that was mikes second bare faced lie, I no this to be a fact because my fuel range on dash board hadnt changed a mile since i dropped off the truck, after dropping off the truck back at brandon and telling mike that nothing been fixed that i just paib 600$ for he said leave it and he would call me at 5pm to see what the tech had to say, mike called at 5pm and said the tech thought it might be the fuel nozzle pipe going into the tank, this may or may not be the the problem, but throwing parts at a problem sounds like brandon ford techs do not have a clue, and mike abati is a bare faced liar!!!!! I picked up the truck yesterday because the truck needs to go to to a competent mechanic!! hey brandon ford , mike abati and tech, thanks for screwing me out of 600$!!!!! Theres and old saying, scratch a liar find a theif!!! I have been buying new F150s since the year 2000 but i will never buy a new one from brandon ford!!!!!!
I had a problem with my 2015 ford truck taking fuel into
I had a problem with my 2015 ford truck taking fuel into tank, it would shut off after about 3 seconds of fueling. I went on line to see if i could solve the problem myself, i discovered that the EVAP purge canister on top of the engine would cause the fueling problem and it was easily replace which i did, i replaced it but did not solve problem, further research said to replace the EVAP charcoal canister on frame rail, i installed brand new charcoal canister with no fueling problem results. I then checked with a voltmeter the plug going into the solonoid on the charcoal canister and discovered no voltage at all. This is when i decided to take the truck to brandon ford where i bought it brand new in 2015 on the 13th of this month, 7 days later on the 19th , when i dropped off the truck on the 13th in the service isle i gave a female a discription of what the problem was and a typed note of the brand new parts i had installed and that there was no voltage going to Evap charcoal canister on frame rail when ignition was turned on, i told this gal to make sure this typed note gets to the technition, very important the tech knows there is no power going to solonoid when it should be! I get a call from Mike abati that i need the brand new parts replaced that i installed. I was in key west when mike called, when i got home i connected a 12 volt source to my old Evap charcoal canister solonoid and it worked just fine. this tells me the parts the tech replaced that where brand new were working parts. when mike abati called on the 19th that the truck is fixed and running fine, i asked him what was the problem, he said the solonoid plug was bad and it was replaced. i paid just under 600$ and received truck, i got under truck and had my wife turn on the ignition and EVAP charcoal canister solonoid didnt actuate, i went to closest filling station and fuel wouldnt go into tank, one other thing, when checked solonoid to see if it was working i noticed that the the solonoid plug ( the plug with on power going to it was originol 2015 plug} mike said he had it changed, that was mikes first bare faced lie, i asked mike if he tried putting fuel in the tank to see if its was working properly and he said he did, that was mikes second bare faced lie, I no this to be a fact because my fuel range on dash board hadnt changed a mile since i dropped off the truck, after dropping off the truck back at brandon and telling mike that nothing been fixed that i just paib 600$ for he said leave it and he would call me at 5pm to see what the tech had to say, mike called at 5pm and said the tech thought it might be the fuel nozzle pipe going into the tank, this may or may not be the the problem, but throwing parts at a problem sounds like brandon ford techs do not have a clue, and mike abati is a bare faced liar!!!!! I picked up the truck yesterday because the truck needs to go to to a competent mechanic!! hey brandon ford , mike abati and tech, thanks for screwing me out of 600$!!!!! Theres and old saying, scratch a liar find a theif!!! I have been buying new F150s since the year 2000 but i will never buy a new one from brandon ford!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact one of our Service Managers at 813-371-7906 to discuss ways we can better serve you in the future. Thank you.
I called today to buy a custom f250 platinum truck.
I called today to buy a custom f250 platinum truck. The front desk sent to Ricardo. He was very unprofessional. He did not know how to answer my questions and finally hung up on me. I have been a ford man for over 40 years. Worst truck salesman I have ever talked with. He did not care if I was spending over 100k for his truck. I will never call this dealership again. If they send you to Ricardo hang up the phone.
I called today to buy a custom f250 platinum truck.
I called today to buy a custom f250 platinum truck. The front desk sent to Ricardo. He was very unprofessional. He did not know how to answer my questions and finally hung up on me. I have been a ford man for over 40 years. Worst truck salesman I have ever talked with. He did not care if I was spending over 100k for his truck. I will never call this dealership again. If they send you to Ricardo hang up the phone.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are disappointed to learn of your experience here at Brandon Ford, and would like to learn more about your experience. Please contact one of our sales managers at 813-850-7465 when you have an opportunity, and we will be more than happy to try and turn your experience around. Thank you.
Tommy Shelly made this experience wonderful.
Tommy Shelly made this experience wonderful. Thank you very much for your honesty and integrity.
Tommy Shelly made this experience wonderful.
Tommy Shelly made this experience wonderful. Thank you very much for your honesty and integrity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave such a positive review of your experience at Brandon Ford. We're glad to hear that Tommy provided excellent service. We appreciate your business and hope to see you again in the future.
Burnt up my transmission trying to fix an issue with the
Burnt up my transmission trying to fix an issue with the brakes locking up. My truck was up there almost 3 weeks and was delivered back to me with a destroyed transmission. Of courses they are not responsible for anything
Burnt up my transmission trying to fix an issue with the
Burnt up my transmission trying to fix an issue with the brakes locking up. My truck was up there almost 3 weeks and was delivered back to me with a destroyed transmission. Of courses they are not responsible for anything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car