Courtesy Kia

I bought a 2016 pre owned Kia from this dealer and they assured me it had a 100 pt or more service check. The first few weeks I noticed at traffic lights... or stopped idling- and whole car had the shakes right through the steering wheel. So I took it in for a check when having an oil change done. The verdict was by technician that the alternator was not putting out enough voltage and causing the issue. So , really like this car has been own barely 4-6 months and this wasn't checked during all those so called point of inspection by the dealer's service people? Yet they have the nerve to want $300+ for the part and installation. So much for a no so great buy or check. But funny part is they are always short handed at service but had the nerve to furlough lube techs and increase wait times. This is how to operate a business. This all should fall on Fernando after all he runs the shop and there is definitely need for improvement.

Unacceptable behaviors. They don't do things that they told you they will do for you. Don't try to be nice to them. We were nice to them and then now they... don't want to give you what they promised. Get OUT!

Richard, Frank and Anthony make quite a team. Explained everything and then Jason wrapped up the paperwork. I am very happy with my Sorento and the dealership.

Nick Nieto was very helpful and friendly, straight to the point with no hidden messages. Great person to work with, will recommend to anyone. Not a pushy... person and will go above and beyond to help you get into your new vehicle. Thank you Nick

We walked out after 5 min...WOULD NEVER,NEVER, NEVER GO BACK.... Was very disappointed to say the least..... 👎👎👎👎👎 Don't waist your time. I guess... they're used to people just walking in and not doing the research and paying whatever they ask what's wrong with people nowadays??? He act like giving us $1000 off was some kind a great deal. 2019 Niro EX for 28,000 When Friendly Kia had the same car same options for 26 five out the door...

This is an update to my previous review. I received a boilerplate response to my review the same way I received one for my review on another dealer review... website. I called to speak to Mr. O'Brien and it has now been 5 days without a response to my call. Evidently, this dealership is quick to post an automated response, but not so quick to actually speak to the dissatisfied customer!

RUDE and UNPROFESSIONAL. We countered the initial offer with a 6% reduction from MSRP on their vehicle (remove the dealer "appearance package" and "delivery... prep") and a 14% increase on the value of our trade (still below BlueBook median trade-in value). The salesman, Daniel Rivera, completely ignored us. The Sales Manager, Ricky Finnerty made a snide poker reference and refused to counter our offer.

Ashley Craig is an awesome Service Rep for Kia. She is thorough and complete. I have an older Kia I would like to keep running. She understands that and... makes sure I am up to date on all needs of that car 2013 SXL. Thank you for all you do Ashley. You are TOPS with me! Kathy Warren

After the second bad experience with this dealership, I thought I would share them with you. I tried to but a 2019 Kia Optima EX from this dealership... last year and after calling twice, I never received a call back from them, so I went to a different dealership. Yesterday, February 22, 2020, my wife and I went to purchase a 2019 Kia Niro Hybrid. Jason Courie, the salesperson was very friendly, and I thought things would go well, until I got the "final price" with my trade-in deduction. Here are the details: 1. The KBB price check on the website listed my trade-in as $10,748, and Kia offered $7000. 2. When I told the sales person the final price was too high, he said that was the best he could do, so I got up to leave. 3. Then he went to get the sale manager on duty, and after much discussion, we were still far apart, so I got up to leave again. 4. Then the sales manager went back to his office to see if he could find another vehicle (which I already knew they did not have), he came back and then gave me a third price. 5. Fortunately, I had done some extensive "homework" and had a Courtesy Toyota quote (same auto group, across the street), for a comparable vehicle, with a lower MSRP. 6. After more negotiating back and forth, I finally agreed to a price about $600 more than I wanted to pay. The end, you say... Not so fast! Now the financing part, because I had to agree to financing to get the lower price. 1. The paperwork was ready, and we started signing away, and about halfway through, I noticed that my name was not correct, so we had to discard all of the signed papers, have the name corrected, and start over again. 2. Now the fun part...the extended warranty. Why you say, with a 5-year warranty on Kia? I was told that the "bumper to bumper" warranty was only good for 3 years, and most of the components were not covered after that (you need to READ THE WARRANTY BOOKLET!). 3. Then came the service warranty because Brandon Kia, contrary to Brandon Toyota (same auto group), only gives you one (yes, one) free oil change, period. Instead of paying for the warranty contracts with my credit card, it was added to the financing contract (big oops on my part, since after two hours of negotiating, I was not at my "thinking best". 4. After signing all of the paperwork after 3 hours being there, we went home and then I went to put the registration in my vehicle, only to see that they had the wrong color. So I had to go back to the dealership the next day, today, to get it fixed. 5. Also, after reading what was included and NOT INCLUDED in the service warranty and vehicle warranty, I also cancelled both warranties. SUMMATION: 1. Do your homework well by looking at various dealerships and vehicle types. 2. Make sure you go online to view the current vehicle warranties BEFORE you visit the dealership so you know what is covered. 3. Thoroughly READ the financing contract and look at each line item to be sure that you are not paying for something you shouldn't. 4. BE READY TO WALK OUT IF YOU DO NOT GET CLOSE TO WHAT YOU WANT TO PAY! 5. I will probably go back to this dealership if the vehicle price is a good one, because I am ready, willing, and able to "do the dance" in order to get the best price I can get.

Last night I traded my car in at Courtesy Kia in Brandon and left with a new one. This is my 3rd Kia Sorento purchased from this dealership and, unfortunately,... it will be the last dollar I ever give them. When making the deal last night we told them we would have to do the transaction today because we had to take my car home and remove our personal belongings as well as 2 installed items: my radar detector and the rearview mirror which was part of the Tampa CV Pilot program and would have to be returned. Luckily my husband & nephew are highly qualified mechanics who can do this themselves in a day. Our sales person, Malachi Livingston, assured us we could finish the transaction and take the new car home and then come back today (Saturday) any time before closing to get our stuff. We confirmed with him we could come back as late as late as 6pm on Saturday to do this. At 7:30 am Malachi texts me and asks me to tell my husband to meet him at the dealership at 8:30am. I say he won't be there that early. Shortly after 8:30 he texts me again and says we need to get everything out by 10am because that's when the car goes to auction. First of all, he assured us we could come at 6pm. Second, these things are wired throughout the whole car and will take more than an hour to remove. Malachi tells me he's sorry, his manager changed his mind. No, Mr. Manager, you lied to him or he lied to us. The end. We would have happily come back today to do the transaction but my guess is they wanted the sale to count for January for internal reasons. So they lied. Worse than that, I got here at 9 to start emptying the car but Malachi wasn't here until almost 9:30. So we were still working on the car well past 10 and it didn't leave for auction. I complained to Malachi but no manager came out to even apologize. So, here we are. xxxx near 13 years of good will gone. I was totally ready to write another stellar review for them last night. I'm glad I waited. Buh-bye Courtesy Kia.