Dodge Chrysler Jeep RAM Fiat of Winter Haven

My 17 year old daughter Had an appointment for an oil change...was there for 1 and half hours.....

Have bought 3 cars and use them for service. Worth the drive from Lakeland (or Tampa/Orlando) to use dealer that is old school, no high pressure sales and takes care of the customer.

Their service is excellent right on time time. I would recommend my friend for this dealership .

Excellent service from the dealership! Sam was wonderful to work with in coordinating. I felt like the dealership did excellent on giving me a great overview of car and needed items. They didn’t come across as trying to push items to repair.. seemed genuine.

My Service Advisor kept me well informed about the progress of my repair. The technician was knowledgeable and provided options for the repair.

Amazing service and professionalism. Best car buying experience EVER! Winter Haven Chrysler is my auto home forever.

Steve Choinier is an experienced, knowledgeable and professional Service Manager. He goes out of his way to stay involved in any service issue that may arise and service issues may arise from time to time. He takes the time to listen and will work with the customer to resolve the matter. Steve is personable, knowledgeable and cares about providing to notch Customer Service. Thank you Dodge Chrysler Jeep for hiring and supporting Steve Choinier. Steve provides "benchmark" management skills and will do his best to make sure the customer is provided with quality service.

Great service prompt and courteous. My service writer Samantha was great. Will be coming back.

Samantha Lyons did a great job helping us at Dodge Chrysler Jeep of Winter Haven. We appreciate her fabulous customer service!

I would strongly caution anyone considering selling their vehicle to Dodge Ram of Winter Haven. My experience started out professionally but ended with the dealership failing to honor a firm price that they had confirmed after a full inspection. I brought in my 2024 Honda Odyssey, and after their team inspected the vehicle, a representative made me a firm offer of $26,500. I accepted, and we had a deal. They said the necessary person wasn't available to cut the check, so they told me to come back the next day to finalize the sale. I left believing we had a finalized agreement. However, the next morning, they called me to back out of our deal, dropping the price all the way down to $19,000. This feels like a deliberate strategy to get a seller committed, only to pressure them into accepting thousands of dollars less at the last minute. A dealership's word should mean something, especially after they've completed their own inspection made a firm offer and had me drive over 50 miles for it. Unfortunately, that was not the case here. I took my business elsewhere and advise others to do the same.