Reviews
Great Experience as always!
We have purchased 8 vehicles from Hill Nissan of Winter Haven. As always, we had a great experience. Alex Abel, is always friendly and available to help. I will continue to do business at Hill Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
buying my versa
My sale was challenged due to my credit history.However, my salesman, Chuck Grand at Hill Nissan was awesome! He did not give up on me. He was constantly positive and motivational and genuinely cared that I drove out in a new Hill Nissan Versa Note. This is the very first time in my car buying experiences that I felt "I" was important and my needs were their goal. I am a single woman and in the past have felt cheated/ripped off by other dealerships. FINALLY, I can say I did not get cheated or ripped off by Hill Nissan. I can't thank Chuck Grand and Hill Nissan enough for the respect, understanding and genuine caring they gave me. Thanks to them, I have a 2014 Nissan Versa Note, I can afford the payments, and I know Hill Nissan will be there to assist whenever it is required. From the initial introduction in the parking lot, to the Finance Dept., it was truly a unique and positive experience. Thank you so much and keep up the superior customer service!! This lady is very happy with her purchase and the employees that worked tirelessly to make the deal happen. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Buying Experience
Hill Nissan is definitely a dealership that aims to please. My salesman, Bobby Ruis, was extremely helpful in making sure that I found a used vehicle that I would be happy with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Express Service is a joke
I have stopped in for an "express service" oil change twice in the last 2 weeks and both times I was told it would be over 2 hours. Nothing express about that.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Excellent, friendly, fast service and very clean.
Hill Nissan is my dealer for life. I am very happy with the people and service with Nissan. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best of the Best
Based on having bought 2 new Nissan pickups,1 Altima,2 Maximas and 1 Murano for myself and family members from Hill Olds over the past 20 years: I give this family owned-dealership the highest of marks. I have never known anyone with Hill to be anything other than honest,knowledgeable, thorough,and prompt to follow up.Not to mention courteous,kind and easily accessible. I have reccommended them many times to family and friends.These people
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worst Experience Ever
Drove 3 hours away for a used car offer, when i arrived and looked at the car it had bad tires, needed alignment, over due by 3k miles for service, leather was cracked, lights were out, and scratches all over the car. went inside to negotiate the price, they said all those things were minor repairs and they were firm on their selling price, manager and sales associate was very rude and unprofessional. been buying cars for over 7 years with family members and this had to be the worst experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I would return to Hill again. 100% Satisfied.
I had what I would characterize as a near-flawless execution of a car purchase at Hill Nissan. Perhaps it's because we as car consumers have been conditioned over the years to be put through the ringer by slick car salespersons, spending the majority of an evening sitting anxiously in an office waiting for the back-and-forth trips to the "my manager's office" to relay compromises in offers and eventually, obtain a bottom line that everyone can agree upon. At Hill, I was specific about what I wanted, needed, could afford to pay, and this only made Bobby's interaction with me more pointed, pleasurable and valuable to me. Bobby is genuine, low-pressure, knowledgable about the product he was selling me (13 Altima) and always accessible. When he wasn't readily available, I received a quick return phone call back. Not only am I driving the car that I REALLY wanted and love sitting in (which is exciting in itself), I was pleasantly surprised that I wasn't dreading interactions with a dealership. At any given moment, I was waiting for the other shoe to drop during the process, and it never did. Hill is a solid dealership in my humble opinion. The finance manager, Gary, was also a pleasant surprise. Great sense of humor, professional, thorough in all details and very knowledgable in what he was doing. I don't sense that I'll have any buyers remorse after accepting an extended warranty with this auto purchase, much of that due to the fact that Gary didn't come across as shifty or selling something I didn't need. Truth be told, car buying, as wonderful as it SHOULD BE, isn't always the case. At Hill, I would hope the experience encountered by others is the same as mine, as I wouldn't hesitiate at any time, to recommend this dealership to my friends and family. Thank you for this experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terrible
went in to look at a used Mitsubishi Spyder conv. car was 1 step away from trash. Car was not operational, interior seats were both ripped, exterior paint was completely oxidized, and scratched.Manager was rude and defensive when he was informed of the condition of the car. I wasted a tank of gas, and hours of my time when your dealership assured me the car was in excellent condition. Be assured that your service will be passed on to any relative friend,thinking of buying anything from you.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase