Maserati of Central Florida

If you're considering patronizing this dealership, tread carefully. If it were possible to give them a zero-rating, I wouldn't think twice. Roughly ten months ago, I purchased a 2022 Levante from Fort Lauderdale Ferrari/Maserati. A mere week later, I needed an alignment at Central Florida Maserati, which they purportedly provided. But after only 6,000 miles—due to my work-from-home lifestyle—I suffered a tire blowout. Luckily, I had invested in wheel and tire insurance for such occasions. Bruce, the service representative, chalked up the blowout to failure in the alignment. I reminded him that the alignment was recently handled by their team. But Bruce simply passed this off as standard wear and tear on a Maserati. His advice included buying two new front tires and getting another alignment, all out of my pocket. I disagreed, instead requesting a loaner car—a service I was refused despite my history with their department and my ownership of a $100,000 Maserati. Looking for a solution, I took this issue to North American Maserati. Their review process extended for almost two weeks, during which I had to pay for a rental car. Their final response was as follows: "Hello Ms. Kleyman, Regarding case #424687, tires are prone to wear and tear and aren't covered under warranty or any claim of poor workmanship. However, given your experiences as a new Maserati owner, we agree tocover the cost of alignment. We recommend having the observed repair done at Maserati of Central Florida. Your concerns have been properly documented. Best regards, Ana (Ext. 4003) Supervisor of Maserati Premium Care | Maserati Americas 1 877-696-2737" The failures of this company are astonishing. I am committed to highlighting their inefficiency to anyone who'll listen. The evident incompetence within the dealership is alarming. I'm firm in my decision to never buy another Maserati. Their approach to customer service is shocking. After 20 years of owning Mercedes, it was only upon interacting with Maserati of North America and Maserati of Central Florida that I encountered such a profound lack of responsibility, honesty, fairness, and serviceability. Their services are terribly disappointing, their practices lacking in integrity. Maserati of North America's lack of concern for their dealer's inappropriate behaviors is extremely disconcerting.

I've bought three cars from this dealership and every time it has been a spectacular experience. The service department is top notch, too. I'll be a customer for life.

over priced cars. went Sunday like I did another time just to find that now they are closed on Sunday. No information on the web.

The Best vehicle buying experience ever. Took the time to explain everything about the car. Treated the customers with incredible respect. Incredible experience. Go see Yarik Tkal. he will take great care of you.

I recently made a pre-owned purchase from Ferrari Central Florida and it was a terrific experience all around. Sales and finance were great to work with. I'll be back for sure.

BUYER BEWARE....this is NOT a high quality dealer. About 6 months ago we bought a Maserati SUV for my wife. She liked the way it looked and drove. I have always heard about service nightmares with these cars so I tried to pursued her to buy something else. Needless to say the car needs service more than any other car she has had and our main problem is the service department. Prior to buying this car she drove a Mercedes SUV and the service was easy, she would go there drop off the car and they would provide a loaner to her while they worked on her car. We expected the same here. The experience has been terrible to say the least. Each and every time she takes her car there (she makes the reservation weeks in advance) they claim they do not have a loaner and she will need to wait for the vehicle. This is extra hard when you have kids like we do and we need to pick them up from school and take them to practices etc. The first time it happened we thought it was simply an off day, so she made another appointment (again, weeks in advance) but when she arrived they did the same thing to her. This has now happened 4 times and the car has yet to be serviced. In addition the car is starting to make some odd noises and after driving it for 6 months it does not seem to be built well at all. Therefore, we will be trading this car in for another vehicle ASAP. DO NOT BUY A MASERATI ... YOU WILL BE VERY DISAPPOINTED.

Yarik made the whole buying experience smooth. He was great to deal with and tried to meet the needs for the customer. Very friendly! I would recommend using Yarik to buy new cars at the ferrari/ maserati dealership

Yarik worked hard to make the deal work and to make me happy.above and beyond. Would 100% recommend him to anyone looking for a top end car.

Yarik was great to deal with and made the buying experience easy and painless. I would definitely recommend using Yarik and buying a vehicle from Ferrari, Maserati and Alfa Romeo of Central Florida.

Yarik did an awesome job on helping me with my Alfa. We will be back to get another soon !! Everyone in dealership was great to work with