ich Rysell, was the BEST. We are not a quick and easy sale. We always have a lot of questions and requirements. Rich not only found us the car we want...ed, with just the options we wanted, but he was thorough and patient with us in all things. This actually turned into a lease on the Ford Z Plan(employee discount), so Rich didn't make as much commission off us as he could other buyers/lessors, but he never gave us "discount" service. I hope he is still at Key Scales the next time we need a new car. Both Dan Shuten & Don Garrett were very nice too. Don gave us a fantastic trade-in and Dan walked us through the leasing paperwork, answering the many questions we had. All-in-;all a really terrific dealership.
Thank you for your response. I'm glad to hear that Rich and the rest of the team at Key Scales Ford took great care of you during your visit. It's o...ur goal to make sure that this level of service continues throughout your ownership. Thank you for your confidence in Key Scales Ford. Bruce Johnson, General Manager
My service experience started with Brandi and another service tech whose name I can't remember. Both associates couldn't have been any better at their... jobs. I had no contact with the mechanics who performed the maintenance on my Mustang but i'm certain the work that was done was very professional.
My sales person, Robert Brown, was very knowledgeable and helpful during the process of purchasing my used car today. He was able to cancel my old c...ar insurance and get the new policy information for the better car, very patient when answering questions, considerate and kind. Jim, in the final process was helpful. What a modern wonder to seeing his desk top for completing forms/ Mu overall experience was to be complimented. Jean Edwards
We are happy to hear our sales team went above and beyond to make your sales experiences easy! Thank you for taking to time to let us know about your ...positive experience. We are thrilled we were able to help you out and make you part of our Key Scales family! Please visit again if we can be of any further assistance. Enjoy your 'better' ride!
Key Scales provides a professional automobile buying experience. No drama from the sales staff and its management. At the end of the sales event I d...rove out with a deal that was within the price range of my business case.
Very knowledgeable and friendly staff. It was an enjoyable experience working with Fred Almonte and Jim Roberts. They were always willing to answer qu...estions and to make sure that my wife and I were completely satisfied with the process of buying a new car.
Your satisfaction is of top priority to the Key Scales family. We appreciate the opportunity to provide you with a great experience! We look forward t...o providing you with an excellent service experience for all your maintenance needs.
I contacted Keyscales Ford via the internet and Doug Faber contacted me immediately. Doug showed us just what we were looking for and got us the color... we wanted. Great service and really nice car.
We offer great internet pricing on our vehicles. We are glad you took advantage of it! Thank you for taking the time to rate your experience with us. ...We appreciate the feedback, and support it brings to our business. Welcome to the Key Scales Ford family!
We went to Key Scales to buy a new regular cab pickup. Fred located a truck,had it brought to their location. It arrived much sooner than we thought. ...The process was quick,friendly everyone was very helpful,from service to the loan processor. Thank you everyone!
We are happy that we were able to find you the truck you wanted quickly, and provide a great experience along with it! Thank you for giving Key Scales... Ford a chance to make you part of the Key Scales Ford family!
THIS WAS OUR THIRD CAR WE PURCHASED FROM FRED ALMONTE. HE WAS HELPFULL AND UP TO DATE WITH ALL THE NEW BELLS AND WHISTLES ON OUR NEW SELECTION.
Thank you, Thank you, Thank you for all of your purchases. Fred is a great asset to our Key Scales family, and so are you!
We had a really good purchase experience today with our Salesman Rich Rysell. He was quite thorough, friendly, and professional. Why even the Financ...e Guy was the same way and we actually liked them both which doesn't always happen when buying a car. There were paperwork issues that took longer to resolve than I think it should but at the end of the day but there is absolutely no question that I would return to Key Scales and work with the same team again.
Thank you for your patience and understanding with the paperwork. We heed your feedback and will look into improving the time it takes to fix those hi...ccups. We appreciate your taking the time to let us know all about the experience we provided. Thank you for providing us the opportunity to make you a valued Key Scales Ford customer!
Our sales experience with Fred Almonte was excellent. He was thorough, informative, found us just the car we wanted, and the right color. He provided ...us with a good rebate as well. He was also very helpful in showing us the new features on the 2018 Edge, compared to our previous 2015 Edge. Also helped us set up the Ford Pass. The financial part of the experience was positive as well. Bryan Gelfand was fast, thorough and informative as well.
Sounds like a great car buying experience from start to finish. That's exactly how it should be! Thank you for allowing Key Scales Ford the opportunit...y to earn your business! We sincerely appreciate you taking the time to tell us and others about your positive experience. Thank you for being a valued Key Scales customer!