Key Scales Ford of Leesburg

New 866-914-3586 Dealer Website
Used 866-954-9342 Email Dealer

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Reviews

Average Ratings

4.8
1130 lifetime reviews. Includes reviews of Key Scales Ford of Leesburg from DealerRater.com
  • 5-Star Salesman & Dealership

    ich Rysell, was the BEST. We are not a quick and easy sale. We always have a lot of questions and requirements. Rich not only found us the car we ...

    Dealer Response

    Thank you for your response. I'm glad to hear that Rich and the rest of the team at Key Scales Ford took great care of you during your visit. It...


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    ich Rysell, was the BEST. We are not a quick and easy sale. We always have a lot of questions and requirements. Rich not only found us the car we wanted, with just the options we wanted, but he was thorough and patient with us in all things. This actually turned into a lease on the Ford Z Plan(employee discount), so Rich didn't make as much commission off us as he could other buyers/lessors, but he never gave us "discount" service. I hope he is still at Key Scales the next time we need a new car. Both Dan Shuten & Don Garrett were very nice too. Don gave us a fantastic trade-in and Dan walked us through the leasing paperwork, answering the many questions we had. All-in-;all a really terrific dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your response. I'm glad to hear that Rich and the rest of the team at Key Scales Ford took great care of you during your visit. It's our goal to make sure that this level of service continues throughout your ownership. Thank you for your confidence in Key Scales Ford. Bruce Johnson, General Manager


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  • Great people to deal with.
    February 21, 2017

    They go out of their way to be helpful. I have always been happy to deal with them. Fred went out of his way to show me the new things on the new ...

    Key Scales Ford

    Thank you for your comments. And on behalf of Fred, and the entire team at Key Scales Ford, we would like to congratulate you on your new Ford Es...


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    They go out of their way to be helpful. I have always been happy to deal with them. Fred went out of his way to show me the new things on the new Escape. He even offered to program my garage door opener tomorrow!

    Does recommend this dealer
    Key Scales Ford

    Thank you for your comments. And on behalf of Fred, and the entire team at Key Scales Ford, we would like to congratulate you on your new Ford Escape! We appreciate you returning to us for your new vehicle, and we want you to know that we'll be here for you now, as well as down the road. Bruce Johnson, General Manager


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  • Great experience
    February 20, 2017

    Scales Ford was direct, fair and made the process as easy as possible Great, knowledgeable people that really try and get you what you are looki...

    Key Scales Ford

    Thank you for your response. I'm glad to hear that Randy was able to find you the vehicle you needed for your business, and put the entire packag...


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    Scales Ford was direct, fair and made the process as easy as possible Great, knowledgeable people that really try and get you what you are looking for.

    Does recommend this dealer
    Key Scales Ford

    Thank you for your response. I'm glad to hear that Randy was able to find you the vehicle you needed for your business, and put the entire package together so that it would work for you. We appreciate you choosing Key Scales Ford, and we look forward to being here to serve you in the future. Bruce Johnson, General Manager


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  • Top Notch Dealer
    February 11, 2017

    Key Scales found the exact car I created on "FORD's - Build and Price". They applied the best available rebates and incentives to arrive at a grea...

    Key Scales Ford

    Thank you for your review. I'm glad to hear that Nick and the team at Key Scales Ford were able to find the exact vehicle you were looking for, a...


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    Key Scales found the exact car I created on "FORD's - Build and Price". They applied the best available rebates and incentives to arrive at a great deal. Great sales team, great deals and great follow-up service. That's why I have purchased the last three cars from them and that's why I will continue to buy from Key Scales Ford in the future.

    Does recommend this dealer
    Key Scales Ford

    Thank you for your review. I'm glad to hear that Nick and the team at Key Scales Ford were able to find the exact vehicle you were looking for, and were able to find the right combination of incentives and rebates to make your dream a reality. We appreicate you placing your trust in Key Scales Ford - three times! - and we look forward to keeping the good times going in the future, also. Bruce Johnson, General Manager


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  • Charged 135.36 again for diagnostics when they didnt fix it
    February 9, 2017

    On 12/20/16 I took my car to key scales Ford due to the wrench light being on they ran Diagnostics on it and told me that they have fixed it charg...


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    On 12/20/16 I took my car to key scales Ford due to the wrench light being on they ran Diagnostics on it and told me that they have fixed it charge me like $500 for everything that they fix so then I was out of town due to holidays and family I came back with my daughter picked up my car from there I came back I'm just drove it like at the end of January I call Chris Webber told him that the wrench light was still on and he told me that they were behind schedule and that he would try to fit me in so he told me to have the car there Monday at 8:30 a.m. I have the car there Monday at 8:30 a.m. he then called me Tuesday said that he wouldn't be able to get to the car on Monday it probably be tomorrow which was Tuesday so he called me Tuesday telling me that my extended warranty wouldn't cover the diagnostic to let him do any further diagnostics check on the car to see what the problem was so he charged me again $135.36 for diagnostics check when I shouldn't have been charged it all because it's still the same problem from the first time that they never even fixed correctly I'm very dissatisfied and never will go back to key scales Ford. Lisa Edwards

    Does not recommend this dealer
    Came in for service or repair

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  • very happy with the full process of leasing a new car
    February 9, 2017

    Fred was very helpful in making my decision on leasing a new car. The finance part with Rich was very painless.. The whole transition was prett...

    Key Scales Ford

    Thank you for your comments. I'm happy to hear that Fred, Rich, and the team at Key Scales Ford helped to make your recent leasing experience a p...


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    Fred was very helpful in making my decision on leasing a new car. The finance part with Rich was very painless.. The whole transition was pretty smooth.

    Does recommend this dealer
    Key Scales Ford

    Thank you for your comments. I'm happy to hear that Fred, Rich, and the team at Key Scales Ford helped to make your recent leasing experience a positive one. We appreciate you choosing Key Scales Ford for your new lease, and we look forward to being here to keep the entire experience smooth for you down the road. Bruce Johnson, General Manager


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  • POOR SERVICE
    February 8, 2017

    Last time service was due called 3 times to make appointment no return calls. Service needed again have called twice this week with no return call...


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    Last time service was due called 3 times to make appointment no return calls. Service needed again have called twice this week with no return calls. Unable to schedule appointment. Been a customer for 25+ years time to move on.......

    Does not recommend this dealer
    Came in for service or repair

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  • Smooth
    February 7, 2017

    This was a very Smooth transaction, the staff was attentive to our needs and very knowledgeable ,glad we chose Key scales Dealership for our recen...

    Key Scales Ford

    Thank you for your response. And thank you for your purchase - we're glad you chose Jordan and Key Scales Ford, too. We never take the fact that...


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    This was a very Smooth transaction, the staff was attentive to our needs and very knowledgeable ,glad we chose Key scales Dealership for our recent purchase !

    Does recommend this dealer
    Key Scales Ford

    Thank you for your response. And thank you for your purchase - we're glad you chose Jordan and Key Scales Ford, too. We never take the fact that you put your confidence in us lightly, and we want you to know that we are here for you, your friends and neighbors, now and down the road. Bruce Johnson, General Manager


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  • Exceptional Service
    February 6, 2017

    We travelled quite a ways to make this vehicle purchase, after careful research we decided to purchase a Ford Fusion. Angela went out of her way t...

    Key Scales Ford

    Thank you for your response. I'm happy to hear that Angela, Jason, Rich, and the team at Key Scales Ford helped to make purchasing your Fusion an...


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    We travelled quite a ways to make this vehicle purchase, after careful research we decided to purchase a Ford Fusion. Angela went out of her way to ensure I had all of the information possible about the vehicle prior to our arrival. Rich was friendly and thorough in his explanation of all of the paperwork. Jason answered all of my questions and helped me to understand the different options for the packages which we were being offered. I'm so excited about the window tinting!! Bruce and his staff was quite simply outstanding! I have already told several friends and family if they are going to purchase a vehicle this is the place to go to!! It is well worth the drive! I felt very relaxed and comfortable during the entire process, everyone made it so easy. I felt as if I was part of the Ford family. Thanks to everyone for a wonderful experience! Leigh Anne B.

    Does recommend this dealer
    Key Scales Ford

    Thank you for your response. I'm happy to hear that Angela, Jason, Rich, and the team at Key Scales Ford helped to make purchasing your Fusion an informative and pleasant experience. From all of us, we appreciate you making the drive to Leesburg, and we look forward to having you as part of the Key Scales Ford family! Bruce Johnson, General Manager


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  • very professional
    February 6, 2017

    We traveled 30 miles ,and walked out of our local dealership which is only 3 miles away , in order to do business with Doug Faber. We leased our ...

    Key Scales Ford

    Thank you for your response. We appreciate you making the drive from Clermont to come to Key Scales Ford. I'm glad to hear that Doug, Randy, and...


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    We traveled 30 miles ,and walked out of our local dealership which is only 3 miles away , in order to do business with Doug Faber. We leased our last Edge through him and were very impressed. When it came time for a new lease, we tried 2 dealerships closer to home. Ford of Clermont was terrible in every aspect. When we found Doug at Key Scales. it was like a breath of fresh air. Our saleman, Randy was very knowledgeable and courteous. The entire staff that we interacted with,Jason and Rick were all professional and very easy to deal with. We highly recommend them. Gloria and Alan Fialkoff

    Does recommend this dealer
    Key Scales Ford

    Thank you for your response. We appreciate you making the drive from Clermont to come to Key Scales Ford. I'm glad to hear that Doug, Randy, and the entire team helped to make your new Edge lease a simple and positive experience. We look forward to being here to help out in the future. Bruce Johnson, General Manager


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