Key Scales Ford of Leesburg

(4.9) 1369 reviews

Call This Dealer

New Used

Reviews

Average Ratings

4.9
1369 lifetime reviews. Includes reviews of Key Scales Ford of Leesburg from DealerRater.com
this dealer
Customer Service
Quality of Repair
Overall Facilities
Buying Process
Friendliness
Pricing
Write a Review
  • 5-Star Salesman & Dealership

    ich Rysell, was the BEST. We are not a quick and easy sale. We always have a lot of questions and requirements. Rich not only found us the car we want...ed, with just the options we wanted, but he was thorough and patient with us in all things. This actually turned into a lease on the Ford Z Plan(employee discount), so Rich didn't make as much commission off us as he could other buyers/lessors, but he never gave us "discount" service. I hope he is still at Key Scales the next time we need a new car. Both Dan Shuten & Don Garrett were very nice too. Don gave us a fantastic trade-in and Dan walked us through the leasing paperwork, answering the many questions we had. All-in-;all a really terrific dealership.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your response. I'm glad to hear that Rich and the rest of the team at Key Scales Ford took great care of you during your visit. It's o...ur goal to make sure that this level of service continues throughout your ownership. Thank you for your confidence in Key Scales Ford. Bruce Johnson, General Manager


  • First oil change at 2900 miles and check-up.

    My service experience started with Brandi and another service tech whose name I can't remember. Both associates couldn't have been any better at their... jobs. I had no contact with the mechanics who performed the maintenance on my Mustang but i'm certain the work that was done was very professional.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Good job

    My sales person, Robert Brown, was very knowledgeable and helpful during the process of purchasing my used car today. He was able to cancel my old c...ar insurance and get the new policy information for the better car, very patient when answering questions, considerate and kind. Jim, in the final process was helpful. What a modern wonder to seeing his desk top for completing forms/ Mu overall experience was to be complimented. Jean Edwards

    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    We are happy to hear our sales team went above and beyond to make your sales experiences easy! Thank you for taking to time to let us know about your ...positive experience. We are thrilled we were able to help you out and make you part of our Key Scales family! Please visit again if we can be of any further assistance. Enjoy your 'better' ride!


  • Professional

    Key Scales provides a professional automobile buying experience. No drama from the sales staff and its management. At the end of the sales event I d...rove out with a deal that was within the price range of my business case.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer

  • Dealership Sales Staff

    Very knowledgeable and friendly staff. It was an enjoyable experience working with Fred Almonte and Jim Roberts. They were always willing to answer qu...estions and to make sure that my wife and I were completely satisfied with the process of buying a new car.

    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    Your satisfaction is of top priority to the Key Scales family. We appreciate the opportunity to provide you with a great experience! We look forward t...o providing you with an excellent service experience for all your maintenance needs.


  • Awesome experience.

    I contacted Keyscales Ford via the internet and Doug Faber contacted me immediately. Doug showed us just what we were looking for and got us the color... we wanted. Great service and really nice car.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    We offer great internet pricing on our vehicles. We are glad you took advantage of it! Thank you for taking the time to rate your experience with us. ...We appreciate the feedback, and support it brings to our business. Welcome to the Key Scales Ford family!


  • Great experience

    We went to Key Scales to buy a new regular cab pickup. Fred located a truck,had it brought to their location. It arrived much sooner than we thought. ...The process was quick,friendly everyone was very helpful,from service to the loan processor. Thank you everyone!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    We are happy that we were able to find you the truck you wanted quickly, and provide a great experience along with it! Thank you for giving Key Scales... Ford a chance to make you part of the Key Scales Ford family!


  • FAST AND FRIENDLY

    THIS WAS OUR THIRD CAR WE PURCHASED FROM FRED ALMONTE. HE WAS HELPFULL AND UP TO DATE WITH ALL THE NEW BELLS AND WHISTLES ON OUR NEW SELECTION.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    Thank you, Thank you, Thank you for all of your purchases. Fred is a great asset to our Key Scales family, and so are you!


  • Great Dealership

    We had a really good purchase experience today with our Salesman Rich Rysell. He was quite thorough, friendly, and professional. Why even the Financ...e Guy was the same way and we actually liked them both which doesn't always happen when buying a car. There were paperwork issues that took longer to resolve than I think it should but at the end of the day but there is absolutely no question that I would return to Key Scales and work with the same team again.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    Thank you for your patience and understanding with the paperwork. We heed your feedback and will look into improving the time it takes to fix those hi...ccups. We appreciate your taking the time to let us know all about the experience we provided. Thank you for providing us the opportunity to make you a valued Key Scales Ford customer!


  • Great Purchase Experience!

    Our sales experience with Fred Almonte was excellent. He was thorough, informative, found us just the car we wanted, and the right color. He provided ...us with a good rebate as well. He was also very helpful in showing us the new features on the 2018 Edge, compared to our previous 2015 Edge. Also helped us set up the Ford Pass. The financial part of the experience was positive as well. Bryan Gelfand was fast, thorough and informative as well.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Key Scales Ford of Leesburg

    Sounds like a great car buying experience from start to finish. That's exactly how it should be! Thank you for allowing Key Scales Ford the opportunit...y to earn your business! We sincerely appreciate you taking the time to tell us and others about your positive experience. Thank you for being a valued Key Scales customer!


Key Scales Ford of Leesburg
1719 Citrus Blvd Leesburg, FL 34748
New (866) 914-3586
Used (866) 954-9342
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.