Reviews
Write a reviewOutstanding experience.
Outstanding experience. Jared was a great ambassador for the brand and he went above and beyond to make sure that our delivery was seamless. We would recommend him very highly to our friends and family.
Outstanding experience.
Outstanding experience. Jared was a great ambassador for the brand and he went above and beyond to make sure that our delivery was seamless. We would recommend him very highly to our friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jamie, is my service advisor/representative, what a
Jamie, is my service advisor/representative, what a pleasure and very professional. She has been handling service on both my vehicles for several years at Sullivan Cadillac. I look forward to continued service and her role in making me feel comfortable and confident in the service work performed.
Jamie, is my service advisor/representative, what a
Jamie, is my service advisor/representative, what a pleasure and very professional. She has been handling service on both my vehicles for several years at Sullivan Cadillac. I look forward to continued service and her role in making me feel comfortable and confident in the service work performed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Paul, thank you for the awesome feedback! You're right, Jamie is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, The Sullivan Cadillac Team
Jaime was professional and easy to work with.
Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. Always a pleasure.
Jaime was professional and easy to work with.
Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. Always a pleasure.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to write such great feedback, Paul. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Jaime was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Sullivan Cadillac Team
Ripped me off for a thermostat.
Ripped me off for a thermostat. Ridiculous however, they had me by the short hairs as engine switched to safety mode in route to south fl for cruise. Sunday afternoon late and on the road with family from out of town, I had no choice as was expected to be a pre-paid hotel rooms and with trip that next morning, more or less said, now I know how it feels to be a female taken by heartless mechanic. $600+ in labor to change a thermostat! I want half my money back at least.
Ripped me off for a thermostat.
Ripped me off for a thermostat. Ridiculous however, they had me by the short hairs as engine switched to safety mode in route to south fl for cruise. Sunday afternoon late and on the road with family from out of town, I had no choice as was expected to be a pre-paid hotel rooms and with trip that next morning, more or less said, now I know how it feels to be a female taken by heartless mechanic. $600+ in labor to change a thermostat! I want half my money back at least.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing this review regarding your experience with us, Mark. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team
As usual, I got wonderful service at Sullivan.
As usual, I got wonderful service at Sullivan. I did not have an appointment, but my check engine light came on, and Jamie got me in and got it fixed that same day. I so appreciate her and her excellent customer service. She is definitely a valuable asset to Sullivan Cadillac.
As usual, I got wonderful service at Sullivan.
As usual, I got wonderful service at Sullivan. I did not have an appointment, but my check engine light came on, and Jamie got me in and got it fixed that same day. I so appreciate her and her excellent customer service. She is definitely a valuable asset to Sullivan Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us this great review, Nancy! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Sullivan Cadillac Team
Dillan and Jamie are wonderful we drive from Alachua,
Dillan and Jamie are wonderful we drive from Alachua, because we know they are spot on
Dillan and Jamie are wonderful we drive from Alachua,
Dillan and Jamie are wonderful we drive from Alachua, because we know they are spot on
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review and for traveling to Sullivan Cadillac from quite a distance, we appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, The Sullivan Cadillac Team
Although my service visit started out well with Jaime , I
Although my service visit started out well with Jaime , I soon saw some minor issues.The whole appt time took about 45 mins. I saw the technician pull my car around to the pick up area when it was done 15 minutes before anyone even bothered to tell me it was done. And that was done in passing on the to something else. Then when I got home , I found that they lowered my tire pressure too low in my back tires. I have 19s with 35 psi on the front, and 20s with 40 psi on the back. The back tires were at 35, and now I’m going to have to go back out and have them redone. This visit was a second chance to fix what they screwed up last time. Even though their price was good for an oil change, not sure I’m going back.
Although my service visit started out well with Jaime , I
Although my service visit started out well with Jaime , I soon saw some minor issues.The whole appt time took about 45 mins. I saw the technician pull my car around to the pick up area when it was done 15 minutes before anyone even bothered to tell me it was done. And that was done in passing on the to something else. Then when I got home , I found that they lowered my tire pressure too low in my back tires. I have 19s with 35 psi on the front, and 20s with 40 psi on the back. The back tires were at 35, and now I’m going to have to go back out and have them redone. This visit was a second chance to fix what they screwed up last time. Even though their price was good for an oil change, not sure I’m going back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Vincent, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you and regaining your trust in our work. Sincerely, The Sullivan Cadillac Team
Jaime was professional and easy to work with.
Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work.
Jaime was professional and easy to work with.
Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone, Josh. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team
Jake Jordon was professional, and polite.
Jake Jordon was professional, and polite. He was responsive to all my questions. Overall a pleasure to do business with.
Jake Jordon was professional, and polite.
Jake Jordon was professional, and polite. He was responsive to all my questions. Overall a pleasure to do business with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Susan, thank you for taking the time to share your kind feedback about Jake. Each employee is a valued member of the Sullivan Cadillac team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Sullivan Cadillac Team
Jamie, the service representative is very professional
Jamie, the service representative is very professional and has been handling service since I my first purchase at Sullivan .
Jamie, the service representative is very professional
Jamie, the service representative is very professional and has been handling service since I my first purchase at Sullivan .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. I will make sure to share your kind words with Jamie. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team
