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Horrible sales experience- On 10.30.20, we set up to visit the dealership about a used vehicle with Katrina S. as she called at 11:35am to confirm. I told... her we were coming after an appointment in Gainesville... we were driving from just south of Jacksonville! At 2:14pm, I texted Katrina that we were near and going to grab a quick sandwich at sub shop and her response was "perfect" and then "I will make sure the vehicle is ready for you." I texted back thanks and a tip to help her sales pitch to appeal to my wife's dislike to car shopping. She responded with "it's ok, she understands." we arrived 10-15 minutes later and asked for Katrina... a man greeted us and said the Toyota 4Runner was SOLD that morning!!!! What??? I just texted her and she said it was ready at 2:14pm, but we were told it was SOLD! We drove 99.4 miles (mapquest), LIED to by Katrina S and wasted out time! This dealership is a disgrace and this unprofessionalism speaks volumes of how they treat potential customers! Total BS as we received no apologies no explanation or that Katrina made a HUGE mistake!
We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us.... Please contact us directly at your earliest convenience. Thank you! Sincerely, The Sullivan Cadillac Team
Service was overall great . Service rep was new and needed help processing info into computer. Other reps readily help out which was an example of good... service teamwork.
We never got a chance to visit this dealership but the team at Gainesville Dodge brought the truck from here to our local lot and we drove it home. This... dealer has just been spectacular and I will recommend them again and again.
I bought my gently used 2015 Cadillac at another dealer (not a Cadillac dealer). There was some remaining warranty so I made an appointment with Sullivan... to have a few minor things checked out. I was amazed at several things that happened during that visit and subsequent visits. The service consultant was courteous, knowledgeable, and even pointed out a problem that I had not noticed. That is what encourages me to stay with Cadillac. They do care. And altough anyone can make a mistake I find them easy to work with. Sullivan has my business!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you ne...ed anything. Have a wonderful day.
Excellent reception and did preform the service well. I thought they would have sent the vehicle through the wash, but it was alright. I was getting a... oil change but they went further and preformed a mult checkpoint examine.
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Su...llivan Cadillac
Bad bought car I lived out of state had car shipped to me did not fix some body touch that needed to be done sales man said he saw it never told me saw... it when car was brought in my driveway gonna cost me 400 dollars paid 23000thousand
Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.... Please contact us at (352) 229-8155 when you have an opportunity, and we will be more than happy to try and turn your experience around.
In 60 years of buying new vehicles, (25 in all), this was the absolute worst buying experience ever. Even after 2 weeks, still trying to get their paperwork... screw ups straightened out.
Hello, we regret to hear that your experience with us was not a more positive one. Please reach out to us at (352) 229-8155 when you can so we can add...ress this situation directly. Thank you and have a great day.
Very desapointed with the service department. Specially with the service department manager. My vehicle was damaged during a routine service. Never called... me as promised.
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please feel free to contact us at 3...52-732-4700 and ask for Robert, I will be happy to help you in any way I can. Thank you.
Bought a car from Sullivan that had frame damage and had been disclosed to them. They sold it as a Certified Pre-owned Cadillac and then sold it to me... without disclosing this!!!
Thank you for reaching out to us. We regret to hear about the situation you have described. Sullivan Cadillac would never knowingly sell a vehicle wit...h frame damage and not disclose it. We would send the unit to auction. We are happy to have been able to resolve this situation to your satisfaction.
We stopped by Sullivan to look at a 2018 SX5. The salesman told us to lease instead of purchase. We had a 2016 SX5 to trade in. He gave us figures and... said he would give us $5,000.00 back just for leasing. We agreed on it and when the paperwork was ready, the finance guy told us to sign several papers. He did not go over any of the figures with us. When we got home, we showed the papers to our daughter and son-in-law. They were furious at the deal that Sullivan made. We did not realize that the $5,000.00 was not given to us by Sullivan, but it was ours. We went back the next day and they said we could not have our car back. Evidently, they have been ripping off the seniors in Florida for a long time, thinking they don't know any better. We bought one other car from Ronnie, but never again. After our lease is up on this car, we will never buy another car from Sullivan.
Hi, we regret to hear that you had this experience with us. Please reach out to us at (352) 229-8155 when you can so we can address this situation dir...ectly. Thank you and have a great day.