Reviews
Bob was very professional, knowledgeable, & friendly.
Bob was very professional, knowledgeable, & friendly. I would recommend my family & friends to him & Sullivan Cadillac. Great experience!
Bob was very professional, knowledgeable, & friendly.
Bob was very professional, knowledgeable, & friendly. I would recommend my family & friends to him & Sullivan Cadillac. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Dee, for your wonderful review! We truly appreciate your kind words about our team and are thrilled to hear you had a great experience at Sullivan Cadillac. Your recommendation means a lot to us, and we look forward to serving you and your family and friends in the future! Sincerely, The Sullivan Cadillac Team
I generally have had great experiences with Sullivan.
I generally have had great experiences with Sullivan. This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to speak with service at 11:00 AM and never received a call back. I decided at 1:30 PM to take the car in myself. From that point forward the service was great. The car was delivered back to me later that afternoon and everything was as promised.
I generally have had great experiences with Sullivan.
I generally have had great experiences with Sullivan. This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to speak with service at 11:00 AM and never received a call back. I decided at 1:30 PM to take the car in myself. From that point forward the service was great. The car was delivered back to me later that afternoon and everything was as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Thomas. We appreciate your loyalty and are glad to hear that your service was great once you arrived at Sullivan Cadillac. We understand the frustration of the missed pickup and not receiving a call back, and your feedback is valuable for us to improve our communication. If you have further concerns or suggestions, please feel free to reach out directly. We look forward to serving you better next time. Sincerely, The Sullivan Cadillac Team
Edwin and Chuck E.
Edwin and Chuck E. Are outstanding service and auto repair technician. Thank you. Very professional.
Edwin and Chuck E.
Edwin and Chuck E. Are outstanding service and auto repair technician. Thank you. Very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that our team provided you with outstanding service and professionalism. At Sullivan Cadillac, we always strive to ensure our customers have a great experience. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team
Joey was an awesome salesperson.
Joey was an awesome salesperson. He answered all of my questions and was friendly and personable. I live in Alachua, and he offered to deliver my car and complete the paperwork in Alachua! So easy and seamless. I recommend Sullivan Cadillac for their excellent customer service.
Joey was an awesome salesperson.
Joey was an awesome salesperson. He answered all of my questions and was friendly and personable. I live in Alachua, and he offered to deliver my car and complete the paperwork in Alachua! So easy and seamless. I recommend Sullivan Cadillac for their excellent customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Alice, for your wonderful review! We're thrilled to hear that Joey provided you with excellent service and made your car-buying experience seamless. It's great to know that you appreciate our commitment to customer service at Sullivan Cadillac. We look forward to seeing you again and hope you enjoy your new vehicle! Sincerely, The Sullivan Cadillac Team
We have purchased 4 vehicles from the Sullivan Group in
We have purchased 4 vehicles from the Sullivan Group in Ocala and are very pleased with each purchase. We have sent family members there and they purchased vehicles. Excellent dealership.
We have purchased 4 vehicles from the Sullivan Group in
We have purchased 4 vehicles from the Sullivan Group in Ocala and are very pleased with each purchase. We have sent family members there and they purchased vehicles. Excellent dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We're thrilled to hear that you've had such positive experiences with Sullivan Cadillac and that you've chosen us for multiple vehicle purchases. Your trust in us and referrals to family mean a lot. We look forward to serving you again in the future. Safe travels in your new vehicles! Sincerely, The Sullivan Cadillac Team
Excellent service as always!
Excellent service as always! Love that you have drop off service, allows me to get all of my errands done!
Excellent service as always!
Excellent service as always! Love that you have drop off service, allows me to get all of my errands done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We're thrilled to hear that you love our drop-off service and that it helps you manage your errands more conveniently. At Sullivan Cadillac, we strive to provide excellent service to all our customers. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team
The service attendant who helped me was so nice.
The service attendant who helped me was so nice. She definitely went out of her way to be super helpful and took care of my car emergency quickly.
The service attendant who helped me was so nice.
The service attendant who helped me was so nice. She definitely went out of her way to be super helpful and took care of my car emergency quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're thrilled to hear that our service attendant was able to assist you with your car emergency quickly and effectively. At Sullivan Cadillac, we always strive to provide outstanding customer service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team
They always treat customers with respect.
They always treat customers with respect. It is a dealership that always goes above and beyond
They always treat customers with respect.
They always treat customers with respect. It is a dealership that always goes above and beyond
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We at Sullivan Cadillac strive to treat all our customers with the utmost respect and to exceed their expectations. We're grateful for your support and hope to see you again soon! Sincerely, The Sullivan Cadillac Team
* Mr Rich Gruber , A true leader !
* Mr Rich Gruber , A true leader ! Many dealerships need this type of dedicated MANAGERS . * Sadly , DealerRater , has to be involved in a fine Cadillac dealer . * D rater , has been around for decades / and , still horrible !
* Mr Rich Gruber , A true leader !
* Mr Rich Gruber , A true leader ! Many dealerships need this type of dedicated MANAGERS . * Sadly , DealerRater , has to be involved in a fine Cadillac dealer . * D rater , has been around for decades / and , still horrible !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback. We appreciate you recognizing Rich's leadership at Sullivan Cadillac. We strive to ensure our customers receive the best service possible. If you have any further concerns, please feel free to reach out to us directly. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team
Found the dealership online.
Found the dealership online. Was promised a great experience and they delivered Would use this dealership again and intend to refer friends and family
Found the dealership online.
Found the dealership online. Was promised a great experience and they delivered Would use this dealership again and intend to refer friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We at Sullivan Cadillac are thrilled to hear that we delivered on our promise and provided you with a great experience. Your intention to refer friends and family means a lot to us. We look forward to welcoming you back in the future! Sincerely, The Sullivan Cadillac Team