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Richardson Bros Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 8:00am–6:00pm
Tuesday 8:00am–7:00pm 8:00am–6:00pm
Wednesday 8:00am–7:00pm 8:00am–6:00pm
Thursday 8:00am–7:00pm 8:00am–6:00pm
Friday 8:00am–7:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (19 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everything was awesome as always, service was on par and

Everything was awesome as always, service was on par and service writer helpful as always, getting us in there even though they where busy, love this dealership!!

Everything was awesome as always, service was on par and

Everything was awesome as always, service was on par and service writer helpful as always, getting us in there even though they where busy, love this dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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OIL LEAKING FROM MY VEHICLE

My vehicle was driven in by a wrecker service, I had already contacted Ricardson's Service dept, I spoke with Melissa to let her know, she explained they would call me back as soon as they had someone available to look at it. It was on a Friday afternoon I didn't expect a call until the following week because they had a full schedule and would take a few days, but to my big surprise I received a call that evening before 8PM. She explained the situation very well and what they were going to do. Another surprise she called me Monday that my vehicle was fixed ready for pickup it didn't have any major damage's and was an easy fix. We picked it up Tuesday morning and my son has his car back for work. Thank you so much, will defiantly return but this time to purchase a new truck.

OIL LEAKING FROM MY VEHICLE

My vehicle was driven in by a wrecker service, I had already contacted Ricardson's Service dept, I spoke with Melissa to let her know, she explained they would call me back as soon as they had someone available to look at it. It was on a Friday afternoon I didn't expect a call until the following week because they had a full schedule and would take a few days, but to my big surprise I received a call that evening before 8PM. She explained the situation very well and what they were going to do. Another surprise she called me Monday that my vehicle was fixed ready for pickup it didn't have any major damage's and was an easy fix. We picked it up Tuesday morning and my son has his car back for work. Thank you so much, will defiantly return but this time to purchase a new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Customer Service

They always go above and beyond to make sure that I?m taken care of.

Great Customer Service

They always go above and beyond to make sure that I?m taken care of.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Service

Excellent customer service by service advisor and knowledge of products

Service

Excellent customer service by service advisor and knowledge of products

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent Saleman

My experience purchasing my new vehicle was excellent. My salesman Daniel was patient and let me look at all vehicles I wanted to look at.

Excellent Saleman

My experience purchasing my new vehicle was excellent. My salesman Daniel was patient and let me look at all vehicles I wanted to look at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Not Happy!

Why does it take Frank Gonzalez 1st phone was July 20th in the AM, 2nd phone call was in the pm. I called twice on July 21 in the AM and PM He finally called me yesterday afternoon but I was away from my phone and I returned his call voicemail. I called him twice today July 22 he still has not returned my call! Is that the way you treat your customers? You had no issue depositing my check!

Not Happy!

Why does it take Frank Gonzalez 1st phone was July 20th in the AM, 2nd phone call was in the pm. I called twice on July 21 in the AM and PM He finally called me yesterday afternoon but I was away from my phone and I returned his call voicemail. I called him twice today July 22 he still has not returned my call! Is that the way you treat your customers? You had no issue depositing my check!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great service

Great people to work with. Friendly environment with the car shortage. They were able to have what I was looking for

Great service

Great people to work with. Friendly environment with the car shortage. They were able to have what I was looking for

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Repair service

It took a long time to get part in(not their fault) but provided me with a loaner. I was very pleased with the customer service.

Repair service

It took a long time to get part in(not their fault) but provided me with a loaner. I was very pleased with the customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer

Took me 2 visits to get to the problem...no loaner vehicle available...not ready @ time I was told it would be ready

Customer

Took me 2 visits to get to the problem...no loaner vehicle available...not ready @ time I was told it would be ready

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Jessica, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (830) 216-4216 so we can work towards a resolution.

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My engine light visit

I had to take my car in due to the engine light coming on. The service I received was very great! The front service rep Marty was very informative as to what was going on with my car. Would definitley recommend this dealership! I didnt buy a vehicle this visit but I did purchase my vehicle here a few years back... that experience was still a good one. (Reason for 4 starts) :)

My engine light visit

I had to take my car in due to the engine light coming on. The service I received was very great! The front service rep Marty was very informative as to what was going on with my car. Would definitley recommend this dealership! I didnt buy a vehicle this visit but I did purchase my vehicle here a few years back... that experience was still a good one. (Reason for 4 starts) :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words and this wonderful review! We look forward to your next visit! Take care!

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