Brown Chevrolet Co Inc

3.0 out of 5 3.0

Reviews

3.0 out of 5 3.0
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 9, 2018

    Excellent customer service! Great set of employees! Fast buying process! I couldn’t ask more for my buying experience. We had to stay later than when they... closed and they still had great customer service and just happy to help you.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for the glowing review, Jordan! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don't... hesitate to contact or visit us if you need anything else. Best regards, Brown Chevrolet Team

  • 1.0 out of 5
    February 8, 2018

    Purchased a Suburban vehicle 1 month ago ( just made 1st payment) from Noel in sales and Brett the Sales manager. I let them known I need a reliable vehicle... due to our upcoming Military move to another state. They assured me I was getting a good vehicle with a limited 100%parts 100% labor coverage. Plus I purchased the major guard coverage. I made the drive to NC and was stranded in West Virginia in a blizzard, then when arrived to Fort Bragg NC took the vehicle to get serviced. They notified me my battery was completely bad. I contacted the dealership and Noel stated they would cover the battery and to contact Brett the following day since he was gone for the day. I contacted the dealership in NC and told them to go ahead and install the battery. I had to walk to take my kids to the first day at the new school in NC. The following day I contacted Brett and let him know. Brett then proceeded to tell me they would not cover the battery stated he was not going to cover the cost and did not know why Noel would agree to pay. He stated he understood I was frustrated and mis informed but he was not covering the cost. The NC dealership also had to replace a High Frequency antena that was out for the GPS on the vehicle. My purchased warranty would cover with $100 deductible for antena only. I am so disappointed in this dealership and the staff . My husband and I both grew up in Devine and thought we choose a good dealership and trustworthy people. This dealership is not military friendly and I would not recommend business with Brett the sales manager or Sales staff. Really disappointed in the service I received.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Julia, we are sorry to hear about your experience with our dealership. We can assure you that it was not our intention to disappoint or frustrate you.... We would appreciate the opportunity to speak with you regarding this matter so we can better understand the issue at hand and we can work toward a resolution. Please let us know if you want to discuss this personally. Regards, Brown Chevrolet Team

  • June 19, 2017

    These guys are a great group of men. I bought my vechile back in 11/15 and my 2015 Duramax is still performing like a beast. There is one annoying irritating... defect. When I brake, the brakes squeal. This happened from the get go of purchase. I've taken my truck back to Brown, Ancira and Freedom Chevrolet with absolutely no luck. How I wish the squealing brakes could get resolved.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share ...your comments with our team and we look forward to working with you again down the road. - The Brown Chevrolet Team

  • 5.0 out of 5
    October 14, 2015

    I had a really good experience at Brown Chevy. Joey Watts was really helpful and I was really happy on how the whole deal came out. I would highly recommend... Brown Chevy to all of my family and friends. Great prices great people.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Roberto, we love hearing about customers that have a terrific experience at Brown Chevrolet Co Inc and we are glad you are one of them! We know that b...uying a car is an important decision and we are proud that you chose our dealership. Thanks for your recommendation. It's wonderful to hear that Joey did a great job in assisting you. Please feel free to contact us if you have any questions on your new vehicle. Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

  • 5.0 out of 5
    October 13, 2015

    This is our fifth purchase from Brown Chevrolet, We keep coming back because of the personal treatment offered. It's like the salesman is our friend or... relative. It is the most comfortable purchases I have ever made.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Myrna, it was a pleasure to read about your fifth car buying experience at Brown Chevrolet Co Inc. Congratulations on your new vehicle! Our top priori...ty is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that our team was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. It's fantastic that we have earned your trust and repeat business; we look very forward to seeing you again in the future! Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

  • 5.0 out of 5
    October 12, 2015

    Great service. I have been dealing with Brown Cheverolet since 2000 and they are a Super group to deal with.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Juan, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that t...his was received during your time spent with us. Please keep us in mind for future needs and if you haven't already, follow us on Facebook and Twitter for access to exclusive content! Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

  • 5.0 out of 5
    October 4, 2015

    SALES DEPT WENT OUT OF THEIR WAY TO GET ME VEHICLE I WANTED. DELIVERED PROMPTLY AND SALESMAN WENT OVER PRODUCT INFORMATION WITH ME THOROUGHLY. ITS A... BIG CHANGE FROM 2013 TO 2015. I AM REALLY GLAD THAT WE TRADED FOR THE 2015.....IT WAS A GOOD DECISION. ITS VERY QUIET (HARDLY NO WIND NOISE) AND SMOOTH RIDING.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thelka, thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the righ...t decision. I am happy to hear about your positive experience with us. Visit us on Twitter and Facebook for access to our exclusive specials. Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

  • 5.0 out of 5
    October 1, 2015

    Awesome as usual! Great folks to work with! Was there yesterday and have already recommended to 2 different people and I live 1 1/2 hours away. I will... go back again and again!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Linda, we cannot thank you enough for your wonderful review of Brown Chevrolet Co Inc and for your referrals! It was a pleasure to assist you and plea...se let us know when we can do so again! Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

  • 5.0 out of 5
    September 28, 2015

    We were greeted warmly and comfortable while we waited for our vehicle to be serviced. The wait was not long and we were offered beverages during the wait.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Rogelio, First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly se...rvice to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our staff assisted you in such a detailed and customized manner. Best, Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

  • 5.0 out of 5
    September 24, 2015

    On pressure, striaght forward, no hassle, Very informative and helpful I was impress with how I was kept informed of the process , received courtesy... calls. I never felt pressured like at others dealership (Vara Chevrolet bad experience) Brown Chervolet was the right choice and will share my experience with all my friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, we sincerely appreciate your feedback. Each employee is a valued member of the Brown Chevrolet Co, Inc.team and we all strive to provide excell...ent service! We look forward to seeing you again in the future. Thanks again! Best, Ronnie Harrell | General Manager | rharrell@brownchevrolet.com | 830.665.4435

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