Reviews
Write a reviewThe remodeling of the dealership has been very hard to
The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender.
The remodeling of the dealership has been very hard to
The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Everytime I come to get my car serviced, I am greeted
Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated.
Everytime I come to get my car serviced, I am greeted
Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that Carlos and our team at Cavender Cadillac have been able to provide you with great service. We appreciate your kind words!
Cavender Cadillac on 1604 is the best.
Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness.
Cavender Cadillac on 1604 is the best.
Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to know that you always feel welcomed and cared for at Cavender Cadillac. Our team strives to provide the best service possible! We appreciate your kind words and are here for any of your future needs!
Very easy to work with and agent made things very
Very easy to work with and agent made things very accessible. Thank you Diego. Such great service.
Very easy to work with and agent made things very
Very easy to work with and agent made things very accessible. Thank you Diego. Such great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the review! We appreciate the kind feedback about Diego and hope to see you again at Cavender Cadillac!
Great service department!
Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac.
Great service department!
Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Scott, it's great to know our service department at Cavender Cadillac was able to assist you efficiently and promptly. We'll pass your compliments on to Katelynn! Thanks for the recommendation!
Carlos always works diligently to make things easy for
Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed
Carlos always works diligently to make things easy for
Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Carlos was able to provide you with a smooth and informative experience at Cavender Cadillac. Thanks for sharing your feedback!
Purchased a protection package from Cavender Chevrolet
Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they operated differently than other Cavender dealerships and wanted to charge us for the service.
Purchased a protection package from Cavender Chevrolet
Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they operated differently than other Cavender dealerships and wanted to charge us for the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I'm sorry to learn about the confusion regarding your protection package. We aim for consistency across our services, and it's clear we've fallen short in this instance. I'd like to look into this matter further so that we can clarify things and rectify any misunderstandings. Please reach out at your earliest convenience. - Roque Prado - Service Lane Manager - (832) 963-7674
I bought a Lyriq from them on 11/9 and had nothing but
I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!!
I bought a Lyriq from them on 11/9 and had nothing but
I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Amber, I'm truly sorry to read about the issues you've been experiencing with your Lyriq and the lack of clear communication from our team. This is not reflective of the service we aim to provide. We want all customers to feel confident in their purchases and supported throughout ownership. Please reach out directly so that we can address these concerns promptly. Thank you, Patrick Callihan - Sales Director - 210-490-2000
Good news and bad news
Went in for my 30k mile check up and to fix a slow leak in my tire (which was priority). Left it overnight to ensure everything was completed properly and received a courtesy ride which was great! I was disappointed to find out (and not until I picked it up) that they were unable to fix the tire which had a nail in it because the equipment was broke! I was told to go to discount tire or Sams to get it fixed. Was going on a road trip so with no choice spent the next day getting it fixed. The good news was that they were able to fix the peeling of the black application on my door panels.
Good news and bad news
Went in for my 30k mile check up and to fix a slow leak in my tire (which was priority). Left it overnight to ensure everything was completed properly and received a courtesy ride which was great! I was disappointed to find out (and not until I picked it up) that they were unable to fix the tire which had a nail in it because the equipment was broke! I was told to go to discount tire or Sams to get it fixed. Was going on a road trip so with no choice spent the next day getting it fixed. The good news was that they were able to fix the peeling of the black application on my door panels.
- Customer service 4.0
- Buying process —
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Paula, we appreciate your feedback and are glad to know that our team at Cavender Cadillac was able to assist with the 30k mile check-up. We apologize for any inconvenience regarding the tire issue - and hope your trip went smoothly!
Ray is my service writer.
Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.
Ray is my service writer.
Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to know that Ray has been able to provide you with such great service over the years at Cavender Cadillac. We appreciate your loyalty and look forward to serving you for many more years!