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Had vintage 90s Deville looked at with North Star V-8 issues. V-8 had issues at 55K miles that should happen at over 100K miles. Diagnostic work costs... does not go to repairs. Wish company had enough integrity to back their engines up. Wasted over 2 hundred dollars to find out what I knew. Nice waiting area and snacks. Plus company does not carry parts.
No matter how great your sales person is, if they give you wrong infirmation in multiples YOU are the one who suffers. I am not saying not to go here... but dbl and triple check information/and or lack thereof. I will no longer even continue going there to have my current cadillac serviced . And i really am not sure that is upsetting to them that i was so dissatisfied.
I would recommend kyle Osbahr to all my friends ,he was very helpful setting up all the programs in the car,he answered all our questions, he went out... of his way to make sure we were comfortable, great to do business with him and cavender
What a Cadillac Dealer Should Be , Quality at It's Finest !!
Great experience I have been with cavender since 2007 and have always had great service.
I was pleased with the fact of the question and I think it was very clear to me that there were no problems with the service ,very good job.
I went to buy a new battery for my corvette , there were none available at this dialer (size wise not batteries in general) . I got to the dealer about... 11:00AM and it was after 4:00PM when left. They had put a call to a couple of surrounding towns for my battery ,so even though I had to wait a little I'm happy I have the battery.
I took my wife's 2011 SRX to Cavander Cadillac because she said the Air Condition wasn't working. If it was a simple fix, Sure, change the oil, if not,... I'm going to trade it in, and still have to pay for an oil change?
Easy and pleasant, very quick to get a loaner and proceed on to work, then go and pick up my car when it was ready.
Went in for service to do maintenance all was good they found a problem with control arm bushings, they made repairs during same visit