Cavender Cadillac

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

4.6
(318 reviews)
Visit Cavender Cadillac
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–7:00pm
Tuesday 8:00am–7:00pm 7:00am–7:00pm
Wednesday 8:00am–7:00pm 7:00am–7:00pm
Thursday 8:00am–7:00pm 7:00am–7:00pm
Friday 8:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (210) 640-1056 (210) 640-1056
Used (210) 640-1313 (210) 640-1313
Service (210) 640-1366 (210) 640-1366

Inventory

See all 216 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since February 2020.
For over 80 years South Texans have come to rely on Cavender Confidence.

Confidence in the integrity and responsibility the Cavender name brings to its customers and the community.

It is said that ""When the Cavender name is on the door you'll find a Cavender on the floor!"" Billy Cavender exemplifies just that at Cavender Cadillac.

Cavender Cadillac located at 801 Broadway in the heart of San Antonio is an exclusive Cadillac dealership with a record of awards and accolades over the 30 years of operation. That is coupled with a reputation from customer sales service and satisfaction.
CONFIDENCE IS CAVENDER

Service center

Phone number (210) 640-1366

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Meet our employees

Reviews

4.6
(318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cavender Cadillac from DealerRater.

Want to share your experience with this dealership?

Write a review
3.0

The remodeling of the dealership has been very hard to

The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender.

3.0

The remodeling of the dealership has been very hard to

The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review
5.0

Everytime I come to get my car serviced, I am greeted

Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated.

5.0

Everytime I come to get my car serviced, I am greeted

Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that Carlos and our team at Cavender Cadillac have been able to provide you with great service. We appreciate your kind words!

Show full review
5.0

Cavender Cadillac on 1604 is the best.

Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness.

5.0

Cavender Cadillac on 1604 is the best.

Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're so glad to know that you always feel welcomed and cared for at Cavender Cadillac. Our team strives to provide the best service possible! We appreciate your kind words and are here for any of your future needs!

Show full review
5.0

Very easy to work with and agent made things very

Very easy to work with and agent made things very accessible. Thank you Diego. Such great service.

5.0

Very easy to work with and agent made things very

Very easy to work with and agent made things very accessible. Thank you Diego. Such great service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review! We appreciate the kind feedback about Diego and hope to see you again at Cavender Cadillac!

Show full review
5.0

Great service department!

Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac.

5.0

Great service department!

Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Scott, it's great to know our service department at Cavender Cadillac was able to assist you efficiently and promptly. We'll pass your compliments on to Katelynn! Thanks for the recommendation!

Show full review
5.0

Carlos always works diligently to make things easy for

Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed

5.0

Carlos always works diligently to make things easy for

Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're glad to know that Carlos was able to provide you with a smooth and informative experience at Cavender Cadillac. Thanks for sharing your feedback!

Show full review
3.0

Purchased a protection package from Cavender Chevrolet

Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they operated differently than other Cavender dealerships and wanted to charge us for the service.

3.0

Purchased a protection package from Cavender Chevrolet

Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they operated differently than other Cavender dealerships and wanted to charge us for the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

I'm sorry to learn about the confusion regarding your protection package. We aim for consistency across our services, and it's clear we've fallen short in this instance. I'd like to look into this matter further so that we can clarify things and rectify any misunderstandings. Please reach out at your earliest convenience. - Roque Prado - Service Lane Manager - (832) 963-7674

Show full review
1.0

I bought a Lyriq from them on 11/9 and had nothing but

I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!!

1.0

I bought a Lyriq from them on 11/9 and had nothing but

I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Amber, I'm truly sorry to read about the issues you've been experiencing with your Lyriq and the lack of clear communication from our team. This is not reflective of the service we aim to provide. We want all customers to feel confident in their purchases and supported throughout ownership. Please reach out directly so that we can address these concerns promptly. Thank you, Patrick Callihan - Sales Director - 210-490-2000

Show full review
4.0

Good news and bad news

Went in for my 30k mile check up and to fix a slow leak in my tire (which was priority). Left it overnight to ensure everything was completed properly and received a courtesy ride which was great! I was disappointed to find out (and not until I picked it up) that they were unable to fix the tire which had a nail in it because the equipment was broke! I was told to go to discount tire or Sams to get it fixed. Was going on a road trip so with no choice spent the next day getting it fixed. The good news was that they were able to fix the peeling of the black application on my door panels.

4.0

Good news and bad news

Went in for my 30k mile check up and to fix a slow leak in my tire (which was priority). Left it overnight to ensure everything was completed properly and received a courtesy ride which was great! I was disappointed to find out (and not until I picked it up) that they were unable to fix the tire which had a nail in it because the equipment was broke! I was told to go to discount tire or Sams to get it fixed. Was going on a road trip so with no choice spent the next day getting it fixed. The good news was that they were able to fix the peeling of the black application on my door panels.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Paula, we appreciate your feedback and are glad to know that our team at Cavender Cadillac was able to assist with the 30k mile check-up. We apologize for any inconvenience regarding the tire issue - and hope your trip went smoothly!

Show full review
5.0

Ray is my service writer.

Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.

5.0

Ray is my service writer.

Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to know that Ray has been able to provide you with such great service over the years at Cavender Cadillac. We appreciate your loyalty and look forward to serving you for many more years!

Show full review
See all 318 reviews