Cavender Cadillac

The remodeling of the dealership has been very hard to get your car fixed. If you complain non NON of the managers are ever available or will call back. Not the service manager or the general manager. Now you can’t even call the service department. When you call Cavender Cadillac service department you are sent to a call center. What a joke. Made an appointment with them and requested a loaner car. When I arrived no loaner. When it takes 8 months to get a windshield bezel replaced and then it is installed incorrectly you have serious problems. If Mr. Cavender does not care his managers don’t care if managers don’t care nobody cares. This is my second and probably last Cadillac from Cavender.

Everytime I come to get my car serviced, I am greeted kindly and Carlos is very helpful, knowledgeable and prompt. I am very appreciative of the way that I am helped and treated.

Cavender Cadillac on 1604 is the best. Every time I take my car the people there are so nice and welcoming. I always feel taken care of and greatly appreciate the kindness.

Very easy to work with and agent made things very accessible. Thank you Diego. Such great service.

Great service department! I had significant front end problems and needed assistance. Service was open day after Thanksgiving. They had all the parts and fixed my car same day. I’m from out of state and was extremely pleased I could get the car fixed same day. Our service rep Katelynn did a fantastic job handling my service needs at the dealership. Highly recommend using Cavender Cadillac.

Carlos always works diligently to make things easy for the customer. He makes it a mission to explain what is needed

Purchased a protection package from Cavender Chevrolet and was told that any Cavender dealership would honor it. When we took the vehicle in for the first oil change, Cavender Cadillac said that they operated differently than other Cavender dealerships and wanted to charge us for the service.

I bought a Lyriq from them on 11/9 and had nothing but issues with this car. Driving it off the lot, the ambient lights on the back door didn’t work. A service driver assist message appeared the following day. The floor lighting randomly doesn’t work. A battery fault light turned on a week later and then turned off. The radio stopped working and Bluetooth connection is sporadic. This car is very glitchy. They also told me at first it would only take a couple days to get an email on how to get the charge station installed in my home. Then they said a couple weeks. Talked to another rep from the store and she said it took a customer months to get one installed! I reached out to my rep, to his manger and sent an email to the contact us page regarding this and I feel like no one knows what they are doing and are still waiting on this email. I finally had enough and decided that I wanted out. I told my rep about this and he decided to tell me after the purchase that they are planning to recall the Lyriqs to do a massive program update. He sold me the car knowing the model has issues! I’m so put off from Cadillac that I will never buy a Cadillac again. I called today asking for a manager but they were all busy and was supposed to call me back regarding getting my car registered in my name, never got a call back. Now I’m stuck in this car because they haven’t registered the car in my name therefore I can’t trade it in!!!

Went in for my 30k mile check up and to fix a slow leak in my tire (which was priority). Left it overnight to ensure everything was completed properly and received a courtesy ride which was great! I was disappointed to find out (and not until I picked it up) that they were unable to fix the tire which had a nail in it because the equipment was broke! I was told to go to discount tire or Sams to get it fixed. Was going on a road trip so with no choice spent the next day getting it fixed. The good news was that they were able to fix the peeling of the black application on my door panels.

Ray is my service writer. Trustworthy, courteous and always professional. Because of him, I am still, and will remain, a loyal Cavender Cadillac customer. Just as I have been for the past 25 years.