Principle Volvo Cars San Antonio

Excellent experience with Principal. Service writer was outstanding. Very thorough and professional. Found a Volvo warranty deal resulting in a comprehensive review of the entire vehicle as well as a free oil service. Kept us informed about the progress of the service.

Poor customer service sales rep was rude and didn't know much about the car for sale and contacted me about the wrong car

Lamentablemente mi experiencia en el departamento de partes no fue positiva. Hubo una falta de transparencia y cambios injustificados en los precios de reparación. Espero que en el futuro tomen medidas para ofrecer un servicio más claro y honesto."

Emelio and Jeremy at Principle Volvo were so great to work with! Extremely communicative and they made the process quick and easy.

This dealership operates in sheer professionalism. Their integrity is unmatched and so is their kindness and empathy. I had a 2015 S60 that I desperately needed to get rid of. Repairs were becoming more extensive and it was no longer safe to drive. Needless to say, after visiting several dealerships, Principle Volvo was the only willing to work with me. Wayne, the Sales Manager, Arturo, the Finance Manager, and Ricco, the Client Advisor, were determined- not only to get me into a new car- but a new car I could afford. They were very diligent to make it happen. And because of this, I will forever be grateful.

I want to commend our ANGELA for providing me with guidance and support in selecting our Volvo XC90. She was knowledgeable and thorough, never rushed the process and was very patient. This is our third Volvo, and we look forward to a continued at Principle. Bobby Kremer

Julius helped us every step of the way. Very personal, did a follow up after the sale to make sure there were no problems.

Today, I took My Volvo in for its 40k service. Principal charged the outrageous sum of $200+ for “software update,” plus an additional sum for “data storage.” That is ridiculous, when updating the software of a vehicle takes very little time and expense. I avoid this dealership like the plague, and unless you have unlimited resources and don’t mind being gouged, I suggest you do so as well.

I had a truck totaled by a hail storm. Principle Volvo had a newer, lower mileage truck for nearly the same price as the insurance company had given me. My sales person, Angela was wonderful. She made sure that the purchase went as smoothly as could be. She even gave me some guidance about how to best go about getting the money for the purchase quickly, as the insurance company hadn't sent a check yet. Directly after the purchase, I noticed something about the truck that would have been a deal-breaker if I'd noticed it on the test drive. I eventually worked through that issue myself and realized I was just being stupid about a "nothing" condition. Throughout all this "buyer ignorance" Andrea maintained her calm and helpful attitude and when I resolved my issue she was just as understanding as a person could hope for. The truck turned out to be a wonderful buy.

Amazing car buying experience. We would like to recognize Angela & Stephen for their hard work in helping us with our car purchase. Would definitely recommend!