Reviews
Sales rep Robert Garcia was helpful and courteous throughout the entire process. I highly recommend this dealership and especially Robert.
Sales rep Robert Garcia was helpful and courteous throughout the entire process. I highly recommend this dealership and especially Robert.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
I purchased a pre-owned BMW. Sales dept was very friendly, not pushy. It actually took me several days to decide and I did shop around but Principal Volvo was patient and worked with me. They value their customers and they were best able to meet my needs. I can highly recommend them!
I purchased a pre-owned BMW. Sales dept was very friendly, not pushy. It actually took me several days to decide and I did shop around but Principal Volvo was patient and worked with me. They value their customers and they were best able to meet my needs. I can highly recommend them!
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Tony, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Bait and switch tactic. Sales people will not will not will not email, and then when you ask them about the sale of the vehicle your driving a 1000 miles for, they hang up the phone on you, and say I heard a break or silence so I hung up. Then all I asked was for my information to be removed, and now the manager thinks he can do the bait and switch too
Bait and switch tactic. Sales people will not will not will not email, and then when you ask them about the sale of the vehicle your driving a 1000 miles for, they hang up the phone on you, and say I heard a break or silence so I hung up. Then all I asked was for my information to be removed, and now the manager thinks he can do the bait and switch too
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We are very sorry to hear about this experience and are disappointed that we were not given the opportunity to address and resolve your concerns while you were working with our team at Principle Volvo Cars San Antonio. Our General Manager has since spoken directly with the customer, as this situation does not reflect the standards of transparency, professionalism, and customer care we strive to uphold at our dealership. We take all feedback seriously and do not condone bait-and-switch tactics or poor communication in any form. Clear, respectful communication is a priority for our sales team, especially for out-of-town and long-distance customers considering a vehicle purchase. We appreciate the feedback and remain committed to improving our processes to better serve customers in San Antonio and beyond.
Tge internet employee, i believe unfortunately continously misrepresentation on facts. Mr.Smith did give tge dealership a second chance to rectify the 1st salespersons error. 1st salesperson didnt enail or respond. So Mr.Smith continously called and what sounded as anotger eager salesperson made great claims of wanting to help and get the sale done. Twice mr.smith spoke with Mr.M salesperson, Mr.Smith was told to come in by tge morning and in the meantime mr.smith would get an email with information after the salesperson straightened it our with management. Again that was the 2nd chance. The 2nd chance is where mr.smith got done worse by being told to drive 1000 miles to be at a scheduled appt, to have a bait and switcg done, and when he called the salesperson out on pour tatics, he was hung up on twice. Now and only after mr.smith let it be known publicly dud the manager try and covering it up with responses above when his salespeople wouldn't give him correct numbers. Again the dealership was give a chance twice and the 3rd time they couldn't do anything to fix the druve, the sake or misrepresentation other than oh let us make a ssle on another vehicle that isnt what u want. Lets keep facts straight and accountability on the dealership
My service tech, Cody, was great! Gave me thorough information on needed services and made sure all my questions were answered. Really great guy and will definitely be coming back for future service.
My service tech, Cody, was great! Gave me thorough information on needed services and made sure all my questions were answered. Really great guy and will definitely be coming back for future service.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rene, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. Thank you, and have a fantastic day!
Great service from Cody! His attention to detail and thorough communication was greatly appreciated. The facilities are a little older and can't wait until Principal Volvo moves next to Principal BMW!
Great service from Cody! His attention to detail and thorough communication was greatly appreciated. The facilities are a little older and can't wait until Principal Volvo moves next to Principal BMW!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mark, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Casey was extremely helpfully with the process of the repairs for my vehicle! He keep me informed on all matters constantly and made the entire process a smooth process! Exceptional customer care!!!!!
Casey was extremely helpfully with the process of the repairs for my vehicle! He keep me informed on all matters constantly and made the entire process a smooth process! Exceptional customer care!!!!!
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- Overall experience
- 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. Feel free to reach out to us if you need anything. Have a wonderful day.
My salesman, Billy Havelik was phenomenal. He worked with us showing us several cars, providing detailed information about the vehicle and answering every we had. We have purchased many cars through the years and I believe he was the best salesperson we?ve ever worked with.
My salesman, Billy Havelik was phenomenal. He worked with us showing us several cars, providing detailed information about the vehicle and answering every we had. We have purchased many cars through the years and I believe he was the best salesperson we?ve ever worked with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Vickie, we're happy you found our staff to be so supportive during your experience here at Principle Volvo Cars San Antonio. Please let us know if there is anything else we can do for you; we are more than happy to help!
I purchased a used Volvo and also had some repairs completed to that vehicle. Service was great in both areas. Casey was awesome keeping me informed on the status of all the vehicle repairs.
I purchased a used Volvo and also had some repairs completed to that vehicle. Service was great in both areas. Casey was awesome keeping me informed on the status of all the vehicle repairs.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Superb customer service from Cody my service advisor. Loaner car was clean and ready. All my concerns were addressed and my car was finished on time. Highly recommended.
Superb customer service from Cody my service advisor. Loaner car was clean and ready. All my concerns were addressed and my car was finished on time. Highly recommended.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My experience was very smooth overall, had to negotiate over a month to finally come to terms with my price and criteria. Adam was super helpful, persistent and got the job done. He was very solutions driven. Very happy!
My experience was very smooth overall, had to negotiate over a month to finally come to terms with my price and criteria. Adam was super helpful, persistent and got the job done. He was very solutions driven. Very happy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!