Gunn Buick GMC

Terrible dealership. If you’re looking to buy a car skip this dealership. I bought my wife a Tahoe from this place and the sales agent Owen Palmer told me it would be delivered in 2 days. After all the paperwork and everything is finalized, the company policy now comes up that they can’t deliver it. I am told they will deliver the Tahoe on Saturday (3 more days later). Okay whatever not great. Then on Saturday late afternoon when we had been waiting they tell me it never got picked up on Thursday. Skip forward it took two weeks to get it delivered due to transport issues. After getting the car finally, take our new vehicle to visit family for Father’s Day weekend and the torque converter goes out starring me and my family 3 hours from home. I had to come out of pocket for towing and rental car. They are supposed to reimburse me for these costs. ITS BEEN ALMOST TWO MONTHS AND I HAVE NOT RECEIVED THE REIMBURSE FOR THOSE COSTS. Only reason they get a star is because they have a 3 month, 3 thousand mile warranty that covered the torque converter and actually paid out. Anyway if this is the type of experience you want to have go to Gunn Buick GMC! Somebody please get me my reimbursement, Vince Brown knows exactly who this is.

Kristen was very well at communicating updates frequently. Very professional and courteous. The on star button was pressed during service and killed the battery costing additional for me. Overall good service.

Gunn Buick GMC staff were very professional and explained in detail the issue with my truck. As always, they took very good care of my truck and the service experience I had with them is World Class! The professional service they provide is why I keep returning to Gunn Buick GMC .

The Gunn Buick GMC dealership is very professional and offers the best service from start to finish! The dealership and sales and financial team service is the best a from start to finish as well and they go out of their way to make sure you’re taken care of in all aspects especially in obtaining the best vehicle and best price and deal! Fernando and Jesse are the best in the sales and finance departments, they are both truly wonderful and the best at what they do and all they do!

I came here just to look and was taken care by sales person Mr Palmer, no hassle no pressure, I was looking into buying a Jeep Rubicon 4xe, had the opportunity to meet with sales Manager Vince who helped me with my trade- in, took the car home and a few days later had some issues with the Jeep making a noise from the front end, took the car back and met with Steven Moore who addressed the issue gave me loaner and let me know they would solve the issue. I picked up the car and noticed it was still making the same noise, I was a bit disappointed but understood as we are humans things at time can go wrong, I met with Charlie the General Manager who was very polite, addressed my issues, they took my car in again and made sure all was done right. In all fairness this is a great place to purchase a car. I want to thank Steven, Vince and Charlie for helping me with my Jeep and I highly recommend this location, they go out of there way to make things right and you are treated like family.

I do not recommend this dealership’s service department. I took my GMC truck in after my dog damaged a wiring harness. Even though I purchased an extended warranty through the dealership, they would not cover the repair. After keeping my truck for nearly two weeks just to provide an estimate, I was quoted between $5,000 and $8,000 for the repairs. Wanting a second opinion, I took my truck to another repair shop. They diagnosed the issue and completed the repair for less than $500. The difference in price was shocking. Based on my experience, I felt like the dealership was trying to charge far more than necessary. The long wait time for an estimate and the lack of warranty coverage only added to my frustration. I encourage anyone facing a major repair bill to get a second opinion before authorizing expensive work. My experience at this dealership was disappointing, and I will not be returning for future service.

I do not recommend this dealership’s service department. I took my GMC truck in after my dog damaged a wiring harness. Even though I purchased an extended warranty through the dealership, they would not cover the repair. After keeping my truck for nearly two weeks just to provide an estimate, I was quoted between $5,000 and $8,000 for the repairs. Wanting a second opinion, I took my truck to another repair shop. They diagnosed the issue and completed the repair for less than $500. The difference in price was shocking. Based on my experience, I felt like the dealership was trying to charge far more than necessary. The long wait time for an estimate and the lack of warranty coverage only added to my frustration. I encourage anyone facing a major repair bill to get a second opinion before authorizing expensive work. My experience at this dealership was disappointing, and I will not be returning for future service.

Everyone was great to deal with especially Ronald. He was very attentive to our wants/ needs. He answered every question he could and if he wasn’t sure of the answer he would find out the correct answer. There was no pressure or attitude. No haggling on pricing. It was the best car purchase we have ever made. We will be returning to Gunn Buick GMC in the future.

Service time was reasonable but beware the 3% surcharge if you want to pay by credit card. The surcharge is technically illegal according to Texas law. An appeals court made the law essentially unenforceable, and Gunn is likely 100% aware. Was not informed of the surcharge prior to paying with a credit card and had to redo the entire transaction. Called another dealership in town and confirmed they do not charge the additional fee for credit card payments. Will be going to them for service from now on. Aked to speak to sales manager, he was too busy.

They took great care of my truck, fixed it in a timely manner and worked with my insurance company and got it all worked out. They were done with the work earlier than estimated and it was done right. It now runs great!! A shout out to Alberio and Kristen for taking such good care of me and my truck. I highly recommend Gunn Buick GMC and their service dept. Well done!!!