Big Star Chrysler Jeep Dodge Ram Fiat Clear Lake

Worst experience with financing to cancel gap or extended warranty they don’t even answer the phone or emails

Wife and I have bought 3 vehicles from this place, have inquired about plenty more and have had nothing but bad experiences. The only thing good is the inventory. Had to go directly through the sales manager by way of a friend to get treated properly and get the vehicle I wanted. Years later saw a truck I wanted, set up an appointment, got passed off to another salesperson who didn’t care at all. Looked for the vehicle I wanted….. “sorry someone just purchased that”…. Thanks for wasting my time. Thought years later the service department might be different. Dropped my truck off and the service lady and guy that I dealt with were great and friendly but at the end of the day….. picked my truck up a week later… check engine light came right back on. Can’t win with this team. Will NEVER go back.

Gloria did her best. Warranty approval process took entirely to long and made dealership look bad

The service representative did not demonstrate or understand oil weight (viscosity). When asked for the factory recommendations I was told “I don’t usually do diesels.” This has nothing to do with basic knowledge of oil viscosity. There has been a large turnover in service reps. The qualified personnel appear to have been let go. I had a frontend alignment done and my steering wheel was not centered. I had to pay another shop to fix this. I am done with big star. No more. The communication was unprofessional as well. I was told my vehicle would be done the same day. It was not. I couldn’t get a reply to my text messages so i had to visit the dealership in person for status. When i pulled in the parking lot my vehicle was sitting first in the outbound side of the service portico area, washed and ready to go yet i could not get any responses to my inquiries over the phone. On top of that someone at the dealership “gave” me free sirius this was free for 3 mo ths and then you have to cancel or they start billing. It’s a scam. I had to deal with those people to get them off me. All in all, absolute awful. I bought my truck there and have been loyal regarding all service. No more repairs, services or new vehicle purchases will be coming from me. I hope you get some benefit from this review. I have been pestered 3 times for it. Now you have it.

Katy (Service Advisor) provided exceptional service. The two technicians that assessed my truck's battery issue were quick, friendly and thorough.

The service staff were prompt, dedicated, attentive, and friendly. I am very satisfied with the service I chose.. Thank-you.

The rep assisting me was quick to help, polite and she had great customer services skills. Jasmine thank you for your help. I will definitely be coming back.

The wait for the diagnostics is too long. Apart from that the service was ok

Was not informed immediately when there was going to be a delay in repair. When repair was completed found that there was damaged to my front passenger seat that they caused and was poorly repaired.

Everyone was very nice and everything took care of everything in a timely manner. They seem to care about what was wrong with my vehicle.