Big Star Chrysler Jeep Dodge RAM Fiat Cl

Service dept is hands down the best which is why I have started bringing all my vehicles here. 3 jeeps and 1 dodge. So glad I have found yall!

The staff is always friendly and the service always makes me return to this dealership.

Awesome experience with Richard, Jacob & Dejuan! I’ll be sending all my friends here who are on the market!

While Adrian was initially very friendly, communication significantly dropped off after that. I had to call twice just to get basic updates because no one proactively reached out. My vehicle sat with you for four full days before anyone even began to look at it—and now, over a week later, I’m still without my car. At no point was I offered a loaner vehicle, which would have made this extended delay at least manageable. Instead, I had to make alternate arrangements entirely on my own. I understand that things happen, but clear communication and some level of customer support would have gone a long way. I hope this can be improved for future customers.

The lady(department that handles the “we owe”) Ms. D really needs to learn how to do her job. We had a couple we owes and the communication from the lady, Ms. D was horrible and the service manager wasn’t any better when we got him involved. When we finally got to take our truck in to get the we owes done, the bed liner was great Allout did a great job. However, the breaking control was not the piece we asked for she had told me that AllOut would do the bed liner then the service department would do the breaking control, come to find out after them keeps my truck for a couple days. Ms. D (that handles the we owes) decided to go a cheap route with out asking us and had AllOut put an aftermarket piece on, all while we had asked to it to be mopar part that fits the truck. When we addressed the issue we got told different stories all in the same sentence and no help from service manager or anyone. I’m stuck with and aftermarket parts that I didn’t want on my truck and hits my leg every time I get in my truck!

Eric the salesman did a good job showing me what I wanted to look at. Dejaun also did a good job with all of the financing options

Allison was able to get the work done the same day while I waited and kept me informed about the status of my repairs,

the last 4 times I have gone in for service 1) bolts let in my floorboard 2)Oil stick left on top engine 3) tire well cover missing 4) alignment way off confirmed by competitor My last visit to Big Star

Just had my car serviced there a couple of weeks and Christian was so helpful and kept me informed about the service on my car. The staff is very nice and helpful.

This review is late but the Team was very professional and helpful to me and I will be back again.