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i took my 2019 jeep cherokee for oil change and tire rotation, and i found the the console behind the drivers' seat was damage and open, as if hey use a tool to ajar the area. it might not be called console but its that area that control the air behind the driver. I went the next day to report the incident and was told the workers did not touch that area .i have no confident in that dealership anymore.
I took my 2013 jeep grand cherokee in fora dash recall. they left it filthy and broken. i found the steering wheel cover in my cup holder, used gloves on the floor. The area they worked in was filthy, black finger prints on my side air bag covers, same of the head liner and a large grease streak hidden under the sun visor. 3 of the 4 vents for air conditioning were broken, the vent on top of the dash is popping up and bent, the tabs for this vent are broken off so it wont stay put. the passenger side vents are pulling away from the dashboard. the dashboard is also not level, one side is higher than the other. I was told they fired the technician the day before. so obliviously they knew he had problems but either refused to follow up his work or just didnt care. after my snarky comment to the service manager he said he didnt need my attitude and left. the owner said they would take care of it but only offered to clean my car, not repair what they broke. they also offed to take my jeep as a trade in, so pay them for breaking my jeep. gee thanks.
Seems as though there is a lack of management professionalism and it filters down to the salespeople. Did not value my business so we left and bought somewhere else.
Dishonest dealership that marks up their trade in vehicles $5,000 dollars without fixing anything on them. They will not even clean them up for test drives or delivery. Ralph doesn't respond when you contact him after the sale. Save yourself frustration and go somewhere else the has better service
Over 10 Days Trade-in still NOT PAID OFF
Ralph lies and will ghost you after the sale. The dealership is run by imbeciles. They send your payoff via USPS with no tracking number.
They guys will try to rip you off and they will not stand behind the deals they make. Don’t walk .. RUN AWAY. Add rudeness, and incompetence. Not a place to do business.
Pacifica screen blinking. Bought the car in Va. bu
Bought the car in Va. but am in Fl. for winter. Screen started blinking and I went online to see others report on same problem. Many have similar problem so I went to Flagler Chrysler to see their recommendation or solution. First thing they commented on when seeing I was from Va. was all the lemons sold by my dealer up there. Then they looked at my screen and claimed to never have seen that or heard of anyone else with the problem. They didn't want to attempt repair since I couldn't leave the car for them. They suggested nothing. Totally useless with zero concern. I suggested they google the problem as I did and they would see that this is an ongoing problem everywhere with Pacificas. Yet they had never before been aware of such a problem. Never again will I buy a Chrysler. The cars and the service are worthless. Bankruptcy would be best for all concerned. There is no value added when dealing with a company like that.
My 2016 1500
Hi had my truck towed To Flagler Dodge I have extended coverage 10 years hundred thousand miles ..truck has 51,000 miles they charged me $152 for diagnosing I paid . Proceeded to tell me I needed a starter for $800 and warranty was no good and their dealership I called another dealership I took my warranty didn’t have to pay $152 said it wasn’t the starter I live in Flagler I always try to keep my business locally very disappointed in Flagler Dodge Seems the service department didn’t want to do any legwork with extended warranties xxx
Worst Car Buying experience of my life!
Wow! This was a terrible experience. I was very upfront with my trade and what I wanted to buy. Add on the website says on thing...turns out Bait and Switch! You actually have to pay $8,000 more to get the Car pictured. Misleading and rude!
Don't know how they're still in business!
I should of known better. They used to service (or should I say - used to break) my Durango when I owned it. I went in to look at the new Jeep Wranglers. I walked through the lot without anyone approaching me. OK, maybe they're busy inside. Nope! I walked inside, saw two salesmen B.S.ing, another playing on his computer and one more talking to a customer. I spent over 10 minutes looking at the Wrangler on the showroom floor. The sales manager looked down at me from his platform and never once asked if I needed help. Between this and the other horrible reviews on here, it's amazing they're still in business.