Gainesville Chrysler Dodge Jeep RAM

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1.8
(74 reviews)
Visit Gainesville Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
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Service Sales
Monday 7:30am–6:00pm 9:00am–8:00pm
Tuesday 7:30am–6:00pm 9:00am–8:00pm
Wednesday 7:30am–6:00pm 9:00am–8:00pm
Thursday 7:30am–6:00pm 9:00am–8:00pm
Friday 7:30am–6:00pm 9:00am–8:00pm
Saturday 8:00am–5:00pm 9:00am–7:00pm
Sunday Closed 12:00pm–5:00pm
New (352) 275-5743 (352) 275-5743
Used (352) 275-5722 (352) 275-5722
Service (352) 275-5750 (352) 275-5750

Inventory

See all 238 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since January 2016.
Our exceptional Sales Team doesn't stop at the sale. Thanks to our dedicated service dept. and auto repair team Gainesville Chrysler Dodge Jeep Ram makes the process of securing a new or pre-owned vehicle easy. We are also now a Certified Pre-Owned Dealership! Stop in and see what makes us different!
At Gainesville Chrysler Dodge Jeep Ram We are Meeting all of your automotive needs!!!!!

Service center

Phone number (352) 275-5750

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

1.8
(74 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Had a good experience

Jansen was a very big help. He helped me pick out my perfect car! Thank you so much. It was an easy process and they had a decent selection to choose from

1.0

Thought everything was good then the closer got irate

Thought everything was good then the closer got irate when I wouldn’t buy a extended warranty, the truck still 60,000 Mile factory warranty, then they said they serviced the truck, I drove it home checked the oil,didn’t even show on the dip stick took it to the local oil change place they showed me the oil that came out of the truck looked like mud ( thick and black) the motor called for 0-40 synthetic , absolutely clear. Deceptive don’t say you did something and not do it

1.0

The ABSOLUTE worse experience I ever encountered.

The ABSOLUTE worse experience I ever encountered. Let’s start with the Salesman, selling a vehicle that wasn’t there, no pictures, etc…I was prepared to purchase the vehicle based on his recommendation….EASIEST sell of the century! So I thought…never could receive proper documentation from finance to purchase the vehicle, waited 3 HOURS, Service Manager then produced vehicle..dirty, filthy with 3k ADDT’L miles. Finance Dept repeatedly attempted force for me to use their financing when I came into the building with my OWN MONEY! Finally…left without a vehicle, aggravation, time wasted. VERY UNETHICAL.

1.0

if you in need of service - TRY US. WE DON'T CARE

If you would like to experience the meaning of NO CUSTOMER SERVICE, i would advice you to visit the service area of this dealership. As you walk into the service office, nobody will greet you or even acknowledge you - until they are ready to make eye contact with you. Making an appointment is a waste of time. They had my car for 12 days and I did not ever receive a call or an update from the Service Department. I finally gave up and called just to find out my car was ready and i could pick it up the next day. In other words, if I had not called in my car would still be sitting in their service area parking lot. I own two luxury automobiles besides a jeep cherokee and when i visit Infiniti or Lexus, their service is exceptional. It makes you wonder how Gainesville Chrysler Dodge Jeep RAM dealership stays in business. if you view most of their reviews, customers have given them 1 STAR. Terrible service from a terrible dealership.

1.0

I do not recommend this service department.

I do not recommend this service department. I made an appointment 2/23/21 and dropped my ram to have a service done for check engine light. 3/1/21 called left message for Logan the person working on my truck. No one called back called the next day. And was told by Logan he haven’t even diagnosed it yet. So Wednesday 3/2/21 I went and picked it up. Get in my truck to find someone had stolen my husbands rayban sunglasses. The people at the service desk threw the paperwork on the desk and were rude. No customer at all. Will never go back.

1.0

This relates to the service department. If I could give...

This relates to the service department. If I could give them zero stars I would. If your vehicle needs service take it anywhere but here. I had some issues with my Jeep that I wanted checked out. I made an appointment two weeks ago with a full description of the problem I was having. So they should have known I was coming. They should have know what to look at. So I dropped my Jeep off at 7:30 am right when my appointment was scheduled. All through the day no word from them. So I had a coworker drop me off at the dealership around 4:00. When I finally got to speak to the service advisor he informed me that they had not even pulled my Jeep into a service bay. "But it is next in line and we will see what we have to do." They had it for 8 hours and had not even pulled into the bay yet. SO much for making an appointment. Whoever does their scheduling should be fired immediately. And not even a "sorry for the delay". I just help my temper and told them to bring me my Jeep. Now. So their inept handling of my service call has cost them a customer. I will never, ever venture onto their property again. And neither should you.

1.0

Customer service is abysmal

I made an appointment for a weird nose coming from wheel well on my truck and dropped off the truck 6 DAYS ago. We were supposed to be contacted about the problem and ideas to fix. I called twice that day and could never get ahold of my “service rep”. The following day I called three times before finally getting to speak to him on third time. He said they had been waiting on my approval to figure out what was wrong. (Why did I make the appointment? Why did I saying saying go ahead and look into it?) he said they would now “work me in” but it would probably be Friday before they got around to it. Remember I had an appointment and dropped it off on Tuesday AM. Friday I called 3 times and no response. I called again on Saturday and was finally after telling the receptionist I was extremely frustrated able to get to speak to my “service rep”. He said it was torn apart and they where trying to figure it out. I asked him to please call me with update before close of business today (Saturday)....... No call. Monday am, I called and after reminding him he had promised to call he said he had just received my paperwork and was going to work up the numbers to call me back with in next few minutes. I gave him 45 minutes to call me back.....let’s see what happens, anyone wanna place a wager? UPDATE- 5 entire weeks later and the same crappy service is going on. That’s right they have had my truck for 5 weeks, service said the part was finally coming in on October 21 (I had to call to get that update). I have spoken with Service Manager(after being told again “ their swamped” and having left a message for 24 hours) and I called the manager back, that hey were swamped and working on it. Yesterday I called after 4 days of no updates from discussing with service manager and finally spoke with my service rep, who referred to it as “the truck from xxxx”.....service rep said he had no news but would check with guy in back and “give me a call right back” this was 24 hours ago and still no call back. SERVICE MANAGER HASN’T REACHED OUT TO ME, GM HASN’T REACHED OUT TO ME. I CANT GIVE LOW ENOUGH MARKS FOR THIS DEALERSHIP. The saga continues

1.0

Poor customer service

Advisor was mad at me by using the platform in the web to schedule the service for my car. I had to wait two hours and nothing happened with my car, not a diagnosis was done. Prior to have my car serviced by this place.

1.0

WILL PUT VEHICLES IN YOUR NAME WITHOUT SIGNING ANY...

WILL PUT VEHICLES IN YOUR NAME WITHOUT SIGNING ANY PAPERWORK!! DO NOT COME TO THIS xxxx HOLE!! NOT TO MENTION MY LICENSE GOT SUSPENDED BECAUSE OF THEM!

1.0

Worst service department I’ve ever worked with! Take your...

Worst service department I’ve ever worked with! Take your car anywhere but here. Multiple visits to fix a simple issue, non caring attitude by all.

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