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The entire buying experience was quick and easy.
The entire buying experience was quick and easy. My salesman Dennis bent over backwards to make the deal happen. Loving my new truck.
The whole staff was very friendly and accommodating.
The whole staff was very friendly and accommodating. They listened to what we needed and could afford. Matthew, our sales associate was very patient, asked questions, and found the best vehicles for us. We had such a great experience, we ended up buying 2 cars!
Bought a lot of cars in my day.
Bought a lot of cars in my day. This was the best car buying experience I’ve ever had.
2018 GMC Sierra 2500 HD Fuel Injectors
On 3/5/2020, the #8 fuel injector failed and coded P01D9, (Milage 20144). The fuel injector was fixed under warranty. On 3/24/2020, the truck was returned to the dealer for suspected fuel leak. It was determined that the fuel was leaking from the #8-cylinder fuel injector, (Milage 20453). The SA Ryan Kingsley assured me that the service tech fixed the injector and used three cans of brake cleaner to clean the fuel which evidently coated the interior of the engine compartment. On 8/26/2022, (Milage 45650) the truck was returned to the dealer due to an exhaust leak. My SA was Derek Vanderhoff. After taking my info, I expected a call that day. On 8/27/2022, I got a text stating the tech is going over the vehicle and in the same text stating the tech is off for the weekend and will not have an update until Monday. On 8/29/2022, requested a status from DV with no response. I did speak with another SA who spoke with the mechanic and told me that he didn't know where the leak is coming from and may have to remove the cab to find the leak. Finally, I received a call 9/6/2022 from DV that it will be 22 hours labor, $165.00 an hour plus parts. That would cover all labor. On 9/9/2022, I pay 4607.66 for a fuel injector that failed under warranty. GMC replaced it with another second fuel injector that failed from improper installation. Now a third #8 fuel injector and now #6 fuel injector also failed. My experience with your dealership was substandard. I plan on escalating my experience to the corporate level. I hope that substandard parts and customer cost can be identified and corrected. Those parts failed three times and the truck has only had 46,500 miles on it. My truck sat out of service for 17 days with little communication. My cost for your failure $4607.66. POSITIVES: I did not buy the extended warranty.
I was very unsatisfied with the service I had received
I was very unsatisfied with the service I had received and would've went somewhere else but they wouldn't let me out of deal and it was the first day of purchase
Met with Mark.
Met with Mark. He tried to solve our problem but it still exists. Good try Mark.
Liers and will day anything to get a sale and not respond
Liers and will day anything to get a sale and not respond back to you
Gainesville Buick GMC It can be stressful, particularly
Gainesville Buick GMC It can be stressful, particularly for a woman to shop for a vehicle. My experience with Dennis and this dealership was one of the best I have had to date. There was no high pressure, and despite negotiations, the brief relationship always remained professional and even friendly. I was very comfortable, the transaction was favorable and the dealership did all that they promised. Highly recommend.
Transaction was fast, smooth and efficient.
Transaction was fast, smooth and efficient. He had excellent communication from the moment I called to make appointment.
Most responsive and genuinely caring group of
Most responsive and genuinely caring group of professionals that we have ever met. Not only were these folks just plain comfortable to be with; they actually exceeded our expectations and put us in the most luxurious vehicle we have ever owned. And at a payment we never would have thought possible. Our salesperson, Dennis and our financial advisor, Willie are the most knowledgeable professionals we have ever dealt with in the automotive business. Don’t ever think it can’t be done until you visit the folks at Gainesville Buick/GMC. They really can make dreams come true.