Reviews
Write a reviewAwesome car buying experience
Had a great used car buying experience at this dealership. Jansen Lim went above and beyond to ensure customer satisfaction a non-pushing but quick and smooth car buying experience. Would highly recommend this dealership!!
Salim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Buick GMC. We hope to be of service to you again in the future. Best wishes, Sterling McCall Buick GMC
These people go above and beyond to ensure the
These people go above and beyond to ensure the satisfaction of every customer. There is an entire team of people here, each eager to help in every way possible, until the customer is secure in their decision, and truly happy. Best dealership in Houston!
We're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. We hope to be of service to you again in the future. Best wishes, Sterling McCall Buick GMC
No one follows up!
No one follows up! Call, call, call at first but no follow up! 1 star!
Thank you for bringing this to my attention. I apologize that your calls have not been returned. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Sterling McCall Buick/GMC (Awesome)
My Service Professional Aaron Fofano is very professional and courteous. I did an oil change and tire rotation and was concerned about my check engine light being on. He informed me of things needing immediate attention and I was able to get a few things done. The light is no longer on, so I am satisfied.
Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Experience
Bought my car in 2013 and has always had a great experience when I go there for service except for the service guy Marcus. Was not very friendly and didn?t need to be apart of that team. Although, I wish they would bring back the complimentary popcorn and snacks while we wait.
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com
Repairs
I’m experience was great . I have been coming here for years now because it the the GMC close to me and normally the customer service is horrible. But this time this time is was good they were friendly, fast and displayed empathy
Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
New Car Purchase Experience
They not only wanted my business, but also my patronage. When the car I sought was not on the lot, they found and had it there the next day. They worked with me to ensure the purchase arrangement I desired. Once that was completed, my sales associate Keith Mack personally introduced me to folks in the service department to further solidify our future relationship.
We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
The BEST car buying experience I ever Had Sterling
"My testimony" The current car I was driving which I was almost done paying for started to give me all kinds of problems that would have cost me great deal money and on top of that still having to pay a carnote. As single mother who was in dire need of a reliable car I became super stressed and with my back against the wall I didn't know to do!.........then there was Darrell Babineaux "Top-tier" A man of Impeccable character! His Great customer service along with him being very knowledgeable made the process of purchasing a new vehicle really "SMOOTH". It's clear to see that Darrell goes above and beyond for his customers and does his best to help as much as POSSIBLE to get you the best deals POSSIBLE! I HIGHLY recommend Darrell Babineaux for your future car buying experience. Big THANK YOU to all the staff at Sterling McCall Buick/GMC Thank you guys for Professionalism, Hospitality & AMAZING customer service! I GREATLY appreciate you all ❤️
Sonia, thank you so much for taking the time to leave us such a glowing review! We are thrilled that our team provided you with an amazing experience. We thank you for your business and hope to see you again!
Craig the service director doesn’t care about loosing
Craig the service director doesn’t care about loosing customers. His words, not mine! Pathetic!
Thank you for your feedback about you experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper General Manager Kcooper@group1auto.com
My experience was far from great. I called in to inform the service director that I was misdiagnosed for one. Secondly I paid for windshield wipers & I can guarantee that I didn’t receive them. Lastly when my tires were rotated they didn’t update the sensors. So when I thought my front tire was low it was actually my back tire. Highly unacceptable & I just wish one day mechanics would stop trying to manipulate women when they get their cars serviced. When I spoke to the director he had no input to offer except ‘what do you want me to do’. To add insult to injury he threatened to hang up on me when I said maybe he should check his dumb xxx mechanics work next time. I won’t return with my business.
My car Arcadia 2020 had serious starting problems,
Excellent response from Mr Khan first contact person. Very helpful. Appreciated every one who help to fix my car today. Dr A Khwaja From Wisconsin.
Thank you for being our customer, we appreciate your kind words!