Sterling McCall Buick GMC

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3.9
(446 reviews)
Visit Sterling McCall Buick GMC
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 8:00am–5:00pm 9:00am–6:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Inventory

See all 321 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2010.
Welcome to Sterling McCall Buick GMC in Houston Texas - Serving Sugar Land Pasadena and Cypress

Buick is Luxury as it should be and our professional grade pick up is made by GMC. We have an outstanding reputation because we put our customers first. We want to be your choice for all Buick and GMC services and will do what it takes to keep you 100% satisfied.

Service center

Phone number (832) 871-4817

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.9
(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Awesome car buying experience

Had a great used car buying experience at this dealership. Jansen Lim went above and beyond to ensure customer satisfaction a non-pushing but quick and smooth car buying experience. Would highly recommend this dealership!!

Dealer response

Salim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Sterling McCall Buick GMC. We hope to be of service to you again in the future. Best wishes, Sterling McCall Buick GMC

5.0

These people go above and beyond to ensure the

These people go above and beyond to ensure the satisfaction of every customer. There is an entire team of people here, each eager to help in every way possible, until the customer is secure in their decision, and truly happy. Best dealership in Houston!

Dealer response

We're happy you found our staff to be so supportive during your experience here at Sterling McCall Buick GMC. We hope to be of service to you again in the future. Best wishes, Sterling McCall Buick GMC

1.0

No one follows up!

No one follows up! Call, call, call at first but no follow up! 1 star!

Dealer response

Thank you for bringing this to my attention. I apologize that your calls have not been returned. I would like an opportunity to address your concerns and to earn your business, please contact me at 713-270-2102. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

5.0

Sterling McCall Buick/GMC (Awesome)

My Service Professional Aaron Fofano is very professional and courteous. I did an oil change and tire rotation and was concerned about my check engine light being on. He informed me of things needing immediate attention and I was able to get a few things done. The light is no longer on, so I am satisfied.

Dealer response

Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.

5.0

Experience

Bought my car in 2013 and has always had a great experience when I go there for service except for the service guy Marcus. Was not very friendly and didn?t need to be apart of that team. Although, I wish they would bring back the complimentary popcorn and snacks while we wait.

Dealer response

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Kimono Cooper General Manager Kcooper@group1auto.com

5.0

Repairs

I’m experience was great . I have been coming here for years now because it the the GMC close to me and normally the customer service is horrible. But this time this time is was good they were friendly, fast and displayed empathy

Dealer response

Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!

5.0

New Car Purchase Experience

They not only wanted my business, but also my patronage. When the car I sought was not on the lot, they found and had it there the next day. They worked with me to ensure the purchase arrangement I desired. Once that was completed, my sales associate Keith Mack personally introduced me to folks in the service department to further solidify our future relationship.

Dealer response

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

5.0

The BEST car buying experience I ever Had Sterling

"My testimony" The current car I was driving which I was almost done paying for started to give me all kinds of problems that would have cost me great deal money and on top of that still having to pay a carnote. As single mother who was in dire need of a reliable car I became super stressed and with my back against the wall I didn't know to do!.........then there was Darrell Babineaux "Top-tier" A man of Impeccable character! His Great customer service along with him being very knowledgeable made the process of purchasing a new vehicle really "SMOOTH". It's clear to see that Darrell goes above and beyond for his customers and does his best to help as much as POSSIBLE to get you the best deals POSSIBLE! I HIGHLY recommend Darrell Babineaux for your future car buying experience. Big THANK YOU to all the staff at Sterling McCall Buick/GMC Thank you guys for Professionalism, Hospitality & AMAZING customer service! I GREATLY appreciate you all ❤️

Dealer response

Sonia, thank you so much for taking the time to leave us such a glowing review! We are thrilled that our team provided you with an amazing experience. We thank you for your business and hope to see you again!

1.0

Craig the service director doesn’t care about loosing

Craig the service director doesn’t care about loosing customers. His words, not mine! Pathetic!

Dealer response

Thank you for your feedback about you experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Kimono Cooper General Manager Kcooper@group1auto.com

Consumer response

My experience was far from great. I called in to inform the service director that I was misdiagnosed for one. Secondly I paid for windshield wipers & I can guarantee that I didn’t receive them. Lastly when my tires were rotated they didn’t update the sensors. So when I thought my front tire was low it was actually my back tire. Highly unacceptable & I just wish one day mechanics would stop trying to manipulate women when they get their cars serviced. When I spoke to the director he had no input to offer except ‘what do you want me to do’. To add insult to injury he threatened to hang up on me when I said maybe he should check his dumb xxx mechanics work next time. I won’t return with my business.

5.0

My car Arcadia 2020 had serious starting problems,

Excellent response from Mr Khan first contact person. Very helpful. Appreciated every one who help to fix my car today. Dr A Khwaja From Wisconsin.

Dealer response

Thank you for being our customer, we appreciate your kind words!

See all 446 reviews