Sterling McCall Buick GMC

4.3
(617 reviews)
Visit Sterling McCall Buick GMC
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Inventory

See all 410 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since May 2010.
Welcome to Sterling McCall Buick GMC in Houston Texas - Serving Sugar Land Pasadena and Cypress

Buick is Luxury as it should be and our professional grade pick up is made by GMC. We have an outstanding reputation because we put our customers first. We want to be your choice for all Buick and GMC services and will do what it takes to keep you 100% satisfied.

Service center

Phone number (832) 871-4817

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

4.3
(617 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I would recommend this dealership for your car need,

I would recommend this dealership for your car need, specially my sales Debbie, she’s very patient and very attentive to all my requests, even after the trade in value was not like I expected she still helping me to fight for the higher value, after the sales she continued help me with my questions. I really recommend everyone to Debbie if you need purchase Buick or GMC vehicles.

5.0

I would recommend this dealership for your car need,

I would recommend this dealership for your car need, specially my sales Debbie, she’s very patient and very attentive to all my requests, even after the trade in value was not like I expected she still helping me to fight for the higher value, after the sales she continued help me with my questions. I really recommend everyone to Debbie if you need purchase Buick or GMC vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Came in for a 60,000 miles service; I was taken care of

Came in for a 60,000 miles service; I was taken care of by Basil I have no complaints with my service

5.0

Came in for a 60,000 miles service; I was taken care of

Came in for a 60,000 miles service; I was taken care of by Basil I have no complaints with my service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Basil provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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1.0

Repairs

They asked me what was the problem I told them they did a bunch of repairs that was not the problem and I had to pay for it but when they fixed what I told them to it started I think this is total xxxxxxxx

1.0

Repairs

They asked me what was the problem I told them they did a bunch of repairs that was not the problem and I had to pay for it but when they fixed what I told them to it started I think this is total xxxxxxxx

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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1.0

Don’t waste your money or time!

Don’t waste your money or time! Communication is terrible; you’ll be sitting for 3 hours but they haven’t even begun to work on your vehicle. Johnathon is horrid to work with; he works in the service dept. He lies so much he believes it! Run away from Sterling GMC! The actual service performed proved disastrous; they said it was one problem it was something else. When I informed the manger of the check engine light was still on The manager replies “did you tell us what was wrong or did we diagnose it”. Resulting in a refund! No NO NOOO

1.0

Don’t waste your money or time!

Don’t waste your money or time! Communication is terrible; you’ll be sitting for 3 hours but they haven’t even begun to work on your vehicle. Johnathon is horrid to work with; he works in the service dept. He lies so much he believes it! Run away from Sterling GMC! The actual service performed proved disastrous; they said it was one problem it was something else. When I informed the manger of the check engine light was still on The manager replies “did you tell us what was wrong or did we diagnose it”. Resulting in a refund! No NO NOOO

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Consumer response

How are you going to look into my concern? The facts are: Sterling GMC did not do a diagnosis on my vehicle, you installed parts that weren’t technically needed (had you done the diagnosis), Classic Elite in Katy did a full diagnosis and there were certainly some issues over looked that could have cost me a fortune had I left it up to Sterling GMC! Sterling GMC is terrible with communication; so I’m surprised about the Fake “ill look into it” I recommend Classic Elite GMC in Katy. Have a blessed day! Take your business elsewhere Sterling GMC is not deserving of it.

Consumer response

How are you going to look into my concern? The facts are: Sterling GMC did not do a diagnosis on my vehicle, you installed parts that weren’t technically needed (had you done the diagnosis), Classic Elite in Katy did a full diagnosis and there were certainly some issues over looked that could have cost me a fortune had I left it up to Sterling GMC! For example: my power steering was having problems, instead of diagnosing, they go straight to the pump and my warranty authorizes the repair. Once I took it to Classic Elite, they indicated the power steering is failing due to a leak in the water pump; both parts covered by my warranty btw! ( from my understanding deals with the engine coolant). Sterling GMC is terrible with communication; so I’m surprised about the Fake “I’ll look into it” I recommend Classic Elite GMC in Katy.

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5.0

Always a very friendly atmosphere.

Always a very friendly atmosphere. The attendants are most helpful and patient with your concerns.

5.0

Always a very friendly atmosphere.

Always a very friendly atmosphere. The attendants are most helpful and patient with your concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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5.0

My experience was great.

My experience was great. Eugene did a great job in taking care of my needs.

5.0

My experience was great.

My experience was great. Eugene did a great job in taking care of my needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you had a great experience and that Eugene provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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5.0

Better service than the one in Katy.

Better service than the one in Katy. Thank you Jonathan, service technician and anyone else that did anything regarding my vehicle.

5.0

Better service than the one in Katy.

Better service than the one in Katy. Thank you Jonathan, service technician and anyone else that did anything regarding my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you had a better service experience with us! Thank you for acknowledging Jonathan, our service technician, and everyone else involved in taking care of your vehicle. Your appreciation means a lot to us, and we're committed to providing top-notch service to all our customers. We're here to ensure your continued satisfaction with our dealership.

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5.0

New vehicle

The young man was very knowledgeable on the car that he was selling to me

5.0

New vehicle

The young man was very knowledgeable on the car that he was selling to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're delighted to hear that you had a positive experience with our sales team and that the young man who assisted you was knowledgeable about the vehicle. Providing accurate and detailed information is essential to us, and we're glad that it contributed to your satisfaction. Enjoy your new ride!

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5.0

Elena Robbins

Elena Robbins was great. She helped me get a reliable vehicle and explained everything where I could understand.

5.0

Elena Robbins

Elena Robbins was great. She helped me get a reliable vehicle and explained everything where I could understand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It's fantastic to hear that you had a great experience and that Elena provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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5.0

Acadia Service

Excellent service. Professional staff. Car service finished before promised time. Staff called when car was ready. The car inspection is detailed and they even send a video of the inspection. They also provide a free car wash.

5.0

Acadia Service

Excellent service. Professional staff. Car service finished before promised time. Staff called when car was ready. The car inspection is detailed and they even send a video of the inspection. They also provide a free car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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