Mr Greg Simmons
Romon Zapata was a very professional service advisor. He made me feel good about the work I had done. He got my service done quickly and complete.
Thank you for your kind words for our staff, we appreciate it!
Oil Change and Tire Rotation
The service to my vehicle was professional, courteous, timely and my vehicle was cleaned despite a storm was on the way. Initially, I was considering waiting for another day to complete the work, but I am pleased to get it done in a timely manner!
Thank you for your recent visit! We are glad to hear that we were able to provide you with an enjoyable visit! We thank you for your business and we look forward to your next visit!
Excellent service and great
Great looking forward, to service in the future, friendly and come in early, handle my truck with care. The waiting room is clean the restroom or too.
Thank you for your kind review! We are thrilled to hear that we were able to provide you with a great experience during your visit! We thank you for your business and we look forward to your next visit!
Mr Ramón Zapata “Best Service Advisor ever Knew
Best experience in a dealership service department, nice people , fastest service and cleanliness of the repairs needed! The entire dealership is really nice , new and clean.
We are very happy to hear that we were able to provide you with an enjoyable service experience. We thank you for your business and look forward to your next visit!
Avoid like the plague
I made the unfortunate mistake of purchasing here. The purchase process honestly wasn’t too bad, but it’s the service after the sale that is beyond regretful. Long story short, I purchased a brand new car and had all sorts of issues. The service department was decent but the GM is something is a shiesty MF. He sang a good song about wanting to help and then offered for us to eat $10k to trade in a car less than 30 days old and offered about $50 off a new one for our troubles. 1 year later I’m having another problem and they refuse to look at the vehicle. I’ll never spend a dime on a GM, Sterling McCall, or any other Group 1 dealership again.
We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you'll give us the opportunity to earn your business back. Kimono Cooper General Manager
Been going there for a while and service is excellent every time. They go above and beyond. Marcus and Eugene are the Best at what they do. They truly deserve a good raise.
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. -Sterling McCall Buick GMC Team
Great customer service
They are all so friendly! I highly recommend the service department. They do a great job. I highly recommend Marcus! He is very helpful. Keep up the great work!
Thank you, Terry, for your kind words! We thank you for your business and look forward to your next visit!
If you’re looking for a New/Used vehicle, I recommend asking for Sales Rep Floyd. He went above and beyond to provide excellent service, took the time to listen and understand what I wanted, and never once tried to put me in a vehicle that was out of my budget. Thanks for making this a great experience.
Thank you, Jennifer, for your kind words about Floyd! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great customer service
Kudos to Keith, Darwin and Sam. The customer service and professionalism I received was on another level. Will definitely be doing business with them again.
Thank you for the recommendation and kind words! We'll be happy to pass your positive feedback to Keith, Darwin, and Sam. We thank you for your business and look forward to your next visit!
Sterling McCall Buick Service
Mr. Zapata was nice; however, it took a long time to pinpoint why the electronics in the dash were not working. It was discovered that a part of the circuitry was replaced with a part not compatible with the make and model of my car. Repairing it along with along with replacing other light bulbs came to approximately $900.00 bucks. I decided to forgo the dash repairs and have the others done. That came to $571.05. I had to borrow the money to pay. When I got home, I discovered a piece of the front stripping on the passenger side was gone.
Thank you for bringing this to my attention. I apologize that your service experience was anything but satisfactory. I would like an opportunity to fix this and to earn your business, please contact me at kcooper@Sterlingmccallcadillac.com. I look forward to speaking with you. Kimono Cooper General Manager