Reviews
What a great experience, service was good, good
What a great experience, service was good, good communication and work was complete in the time they said it would. Not to mention the interaction with the employees.
What a great experience, service was good, good
What a great experience, service was good, good communication and work was complete in the time they said it would. Not to mention the interaction with the employees.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a very pleasant, no high pressure, experience.
It was a very pleasant, no high pressure, experience. My salesperson, Doyle, was awesome to work with!
It was a very pleasant, no high pressure, experience.
It was a very pleasant, no high pressure, experience. My salesperson, Doyle, was awesome to work with!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Feel free to reach out to us if you need anything. Have a wonderful day.
The staff was very courteous and prompt.
The staff was very courteous and prompt. My problem was diagnosed and solved very swiftly. The porters really did a great job job on washing my truck.
The staff was very courteous and prompt.
The staff was very courteous and prompt. My problem was diagnosed and solved very swiftly. The porters really did a great job job on washing my truck.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Please don't hesitate to reach out if there's anything additional we can do for you.
I love the service and I would definitely recommend
I love the service and I would definitely recommend someone to buy from there and I will be back for my next ride in the future
I love the service and I would definitely recommend
I love the service and I would definitely recommend someone to buy from there and I will be back for my next ride in the future
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!
I made an online appointment for the 70K mile service.
I made an online appointment for the 70K mile service. Among the 3 price choices, i chose the middle one, 10+ items supposely to be done for $119.95. However, they practically only did an oil change, charged me $95.92 without any explanations. They didn't even pretend to find a reason to under-deliver. I guess the online appointment packages are just false advertising to lull you in, so they can make money off you. If i knew all i am getting is an oil change, i can go to my neighborhood mechanic shop, pay half the price and a lot more convenience.
I made an online appointment for the 70K mile service.
I made an online appointment for the 70K mile service. Among the 3 price choices, i chose the middle one, 10+ items supposely to be done for $119.95. However, they practically only did an oil change, charged me $95.92 without any explanations. They didn't even pretend to find a reason to under-deliver. I guess the online appointment packages are just false advertising to lull you in, so they can make money off you. If i knew all i am getting is an oil change, i can go to my neighborhood mechanic shop, pay half the price and a lot more convenience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm really sorry to hear about your experience and how our service did not meet your expectations. It's never our intention to mislead anyone with our online packages, and I understand your frustration. I want to assure you that we take your feedback seriously. We are looking into what happened with your specific case to understand why the service package was not fully completed as advertised and why there was a discrepancy in the price charged. We value your business and want to make things right. We will be contacting you directly so we can discuss how to resolve this issue. We are committed to ensuring this does not happen again and appreciate you bringing this to our attention. Should you need anything else in the future you can reach me at 713-776-4654 or wilsolano@group1auto.com. Thank you! Wil Solano, Service Manager
Customer service is not a slogan at this dealership!
Customer service is not a slogan at this dealership!! They put us, the customer as their primary priority. Making sure that we are getting the best possible car at a favorable price !! They went out of their way to make us happy with our purchase
Customer service is not a slogan at this dealership!
Customer service is not a slogan at this dealership!! They put us, the customer as their primary priority. Making sure that we are getting the best possible car at a favorable price !! They went out of their way to make us happy with our purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mor, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ease of booking service, familiar and knowledgeable
ease of booking service, familiar and knowledgeable service advisor along with easy in and out makes for a great service experience. The people with Sterling McAll are proven professionals.
ease of booking service, familiar and knowledgeable
ease of booking service, familiar and knowledgeable service advisor along with easy in and out makes for a great service experience. The people with Sterling McAll are proven professionals.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you have any further questions, please give us a call. We're always happy to help!
After having issues with other GMC service departments, I
After having issues with other GMC service departments, I can truly say that I found a service center that takes pride in the level of quality service. I have found a service department that I can rely on for all of my service needs.
After having issues with other GMC service departments, I
After having issues with other GMC service departments, I can truly say that I found a service center that takes pride in the level of quality service. I have found a service department that I can rely on for all of my service needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Peggie, we're happy you had a great experience with our team! Our team strives to deliver an excellent experience, and we are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Great experience.
Great experience. Negotiations were painless. They were fair, efficient, and easy to do business with. Would highly recommend them to anyone else in the market for a new vehicle.
Great experience.
Great experience. Negotiations were painless. They were fair, efficient, and easy to do business with. Would highly recommend them to anyone else in the market for a new vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I had a great experience with the service during the
I had a great experience with the service during the maintenance on my 2023 GMC Yukon, thank you for your assistance. I recommend this dealer.
I had a great experience with the service during the
I had a great experience with the service during the maintenance on my 2023 GMC Yukon, thank you for your assistance. I recommend this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase