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Audi West Houston

(964 reviews)
Visit Audi West Houston
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–7:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–7:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 678-9670 (888) 678-9670
Used (888) 679-2656 (888) 679-2656
Service (888) 680-5939 (888) 680-5939

Inventory

See all 267 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since July 2022.
Audi West Houston is a Premier New and Used Audi Dealer Serving the Greater Houston Area in the heart of the Energy Corridor.

Audi West is the Winner of the prestigious Magna Society Elite Award recognizing Audi West Houston as one of the Best of the Best in customer service and sales. Only 12 Audi dealerships in the US earned this award. Our dealership is located directly in Houston only minutes away from Nottingham Park Lakeside Country Club and Westside Tennis & Fitness.
Winner of the Audi Magna Society Elite Award for 2016

Service center

Phone number (888) 680-5939

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(964 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi West Houston from DealerRater.

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I have purchased/leased 3 vehicles from this dealer over

I have purchased/leased 3 vehicles from this dealer over the past 6 years. They have an awesome sales and service department and always go the extra mile to ensure that the customer is happy. 5 Stars across the board for this team!

I have purchased/leased 3 vehicles from this dealer over

I have purchased/leased 3 vehicles from this dealer over the past 6 years. They have an awesome sales and service department and always go the extra mile to ensure that the customer is happy. 5 Stars across the board for this team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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My sales person was effective and attentive, as expected.

My sales person was effective and attentive, as expected. There was the usual push to purchase service packages I don?t want or need but I expect this. Working through the financing was easy and organized. Upon completing the transaction, the sales person walked me to my car and handed me one key. I asked for the second key and it wasn?t until this moment that I was told the other key isn?t available to me. This is now going to be several hundred dollars and a trip to a dealership to have the 2nd key made or I have to live on the edge with one key and if it?s misplaced or irreparably damaged I?m in a terrible predicament. This wasn?t disclosed until the paperwork was completed and I was ready to leave in my new purchase. Makes me wonder what else wasn?t disclosed.

My sales person was effective and attentive, as expected.

My sales person was effective and attentive, as expected. There was the usual push to purchase service packages I don?t want or need but I expect this. Working through the financing was easy and organized. Upon completing the transaction, the sales person walked me to my car and handed me one key. I asked for the second key and it wasn?t until this moment that I was told the other key isn?t available to me. This is now going to be several hundred dollars and a trip to a dealership to have the 2nd key made or I have to live on the edge with one key and if it?s misplaced or irreparably damaged I?m in a terrible predicament. This wasn?t disclosed until the paperwork was completed and I was ready to leave in my new purchase. Makes me wonder what else wasn?t disclosed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Brian was very helpful in providing the right price we

Brian was very helpful in providing the right price we were looking for. He was transparent and honest. He was very patient in explaining everything.

Brian was very helpful in providing the right price we

Brian was very helpful in providing the right price we were looking for. He was transparent and honest. He was very patient in explaining everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent service.

Excellent service. Clean and friendly where the staff was great to all the guests. Great location

Excellent service.

Excellent service. Clean and friendly where the staff was great to all the guests. Great location

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.

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They have no empathy.

They have no empathy. I will never do any business with this dealership ever again.

They have no empathy.

They have no empathy. I will never do any business with this dealership ever again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mohammad, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (855) 627-2941 when you have an opportunity, and we will be more than happy to try and turn your experience around.

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Sold me a audi q5, didnt let me take it home, when I

Sold me a audi q5, didnt let me take it home, when I finally was able to pick it up it it wasn't done the way it was supposed to be. Then when they finally drove it for less than 48 hours I wanted my old audi back and they pushed the sale paperwork through and made me buy my old audi from them. Absolutely do not buy from these people. They sold me a car that they said was the same package as my old car then I came to find out it wasn't at all.

Sold me a audi q5, didnt let me take it home, when I

Sold me a audi q5, didnt let me take it home, when I finally was able to pick it up it it wasn't done the way it was supposed to be. Then when they finally drove it for less than 48 hours I wanted my old audi back and they pushed the sale paperwork through and made me buy my old audi from them. Absolutely do not buy from these people. They sold me a car that they said was the same package as my old car then I came to find out it wasn't at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (855) 627-2941 so we can understand your situation better in order to try and turn your experience around. Thank you, Audi West Houston

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This was the best car buying experience I've ever had.

This was the best car buying experience I've ever had. It didn't take long to drive out with the exact vehicle I wanted, and at a great price.

This was the best car buying experience I've ever had.

This was the best car buying experience I've ever had. It didn't take long to drive out with the exact vehicle I wanted, and at a great price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is our priority, and we’re so glad to hear we delivered. Thanks for sharing your experience with us!

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Shariq was excellent to deal with.

Shariq was excellent to deal with. He made this transaction run extremely smooth! I highly recommend West Houston Audi!

Shariq was excellent to deal with.

Shariq was excellent to deal with. He made this transaction run extremely smooth! I highly recommend West Houston Audi!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It’s great to hear about your excellent experience with us. Thank you for sharing, and we’re always here for you!

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The conversation was Direct and quick.

The conversation was Direct and quick. The dealer understood my need. I got several proposal. We concluded on one. I negotiated my car back as well.

The conversation was Direct and quick.

The conversation was Direct and quick. The dealer understood my need. I got several proposal. We concluded on one. I negotiated my car back as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your thoughts! We’re delighted to know you had a great visit.

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I recently purchased a 2025 Audi Q8, and I want to

I recently purchased a 2025 Audi Q8, and I want to sincerely thank Michael for his outstanding service throughout the entire process. From the moment I walked into the dealership, Michael was welcoming, patient, and incredibly knowledgeable about the Q8. He answered every question I had with honesty and detail, and never made me feel rushed or pressured. He genuinely cared about helping me find the right trim and color, and made sure I was 100% comfortable with my decision. What really impressed me was how responsive and transparent he was—even after the sale. Michael followed up to make sure everything went smoothly and even helped me get familiar with the features of the vehicle. It’s rare to find a salesperson who combines professionalism with genuine care like that. Thank you again, Michael, for making this experience enjoyable and stress-free. I absolutely love my Q8!

I recently purchased a 2025 Audi Q8, and I want to

I recently purchased a 2025 Audi Q8, and I want to sincerely thank Michael for his outstanding service throughout the entire process. From the moment I walked into the dealership, Michael was welcoming, patient, and incredibly knowledgeable about the Q8. He answered every question I had with honesty and detail, and never made me feel rushed or pressured. He genuinely cared about helping me find the right trim and color, and made sure I was 100% comfortable with my decision. What really impressed me was how responsive and transparent he was—even after the sale. Michael followed up to make sure everything went smoothly and even helped me get familiar with the features of the vehicle. It’s rare to find a salesperson who combines professionalism with genuine care like that. Thank you again, Michael, for making this experience enjoyable and stress-free. I absolutely love my Q8!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your kind words and are grateful for your business. Looking forward to assisting you again in the future!

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