Audi West Houston

My ac has been broke for the 3 1/2 yrs I bought it from Audi west Houston. I live 1 hr and 48 mins from this dealership one way. My car has been to... shop 10 times to be fixed. ITS NOT FIXED. It blows up to 125 degrees out the vents. Will not sync, some times driver side vents blow and other times they don’t. Everything has been replaced except wiring harness and compressor. Audi will not replace the compressor, ITS STILL UNDER MANUFACTURE WARRANTY!!! This company and product is Unwilling, incompetent, and not worth two quarters. Before you buy read reviews, they are just like mine. This is a HUGE problem with Audi. Audi does not back their product. I even talked to Audi USA , I’m waiting for a return phone call from them as well, it’s been almost two months. Audi USA said, they would contact me within 20 days, NEVER HEARD FROM THEM. This company is INCOMPETENT!!!!!!!!!!!!!! The GM Mack Albukhari has never returned my phone call from sept 3rd, 2019. I see why the company is incompetent. Their solution to the problem is buy another car for another 5-6 years. DO NOT BUY FROM THIS DEALERSHIP OR ANY AUDI PRODUCT!!!!! They do not stand behind their product!!!! They do not think a lot of their customers, you are another check in their account and another sale for their quota. INCOMPETENT AND UNWILLING!!!! I would like to commend my mechanic at this dealership, Adan Gamboa the only reason I’m still with the company. He has gone above and beyond with this matter and can’t do what Audi won’t allow him to do. I do so very much appreciate his effort. My service consultant Jon Dakus makes the process a little less painful, he and Adan keep very good communication with me during the time my car is there, keeping me updated. These two people make it a little easier to endure this company’s undependable, unreliable, and over priced product. Without Adan and Jon all you have with this company and brand of car is a untrustworthy, incompetent experience. The only reason I’m giving them 2 stars is because of Adan and Jon.

One generally gets an email to review the service after taking your car to an Audi dealership. I guess they knew it was going to be bad. Made an appointment... for warranty work and a recall. Indicated I needed a ride back and to pick up the car again. Service person asked where I lived and they said np. I have had service work done at least 3 times before and always used the shuttle service without issue. This time when I dropped off the car they said I was out of their range for shuttle service. I told them I had arranged it when I made the appointment. Finally they agreed to take me but said it would be over an hour before they got to me because I would have to wait while they dropped off everyone else in the shuttle service range. When I called to see if my car was done, they indicated that no one could pick me up to get my car. Again went through that I had arranged it when I made the appointment, and then got hung up on. Called back to speak to a service manager, who did arrange for the receptionist to come get me, but an hour and half later. When I got my car, automatic windshield wipers and lights were turned off. Not a big deal, but really?. I get better service from my local service station.

Excellent service, wouldn’t dream of taking my car elsewhere.

Audi West Houston has some of the worse customer service I have experienced. Some of the ladies who answer the phone are very rude and this is not the... first time i have experienced it. If I could take my car back and buy someplace else I would do just that.

Don't buy any used cars from this dealership. They are not trustworthy vehicles. The night I brought home my vehicle, the headlight was not working and... the car was making a knocking sound. When taken in to fix the few problems, they let me sit for 4 hours and did nothing. The sales person would talk to me, but I never got to talk to a service person. They said they would call me and let me know what they fixed. Nothing is what they fixed and they never contacted me. Don't buy anything that doesn't have an Audi name on it because they will tell you they only service Audis and nothing else. Don't trust them because they are good at standing right in front of you and not telling the truth. I'm sure if you have the money to buy a new Audi, then you're good because I saw them treat all of those customers very special. Please don't buy used vehicles from this dealership, you've been warned.

would not recommend this dealership. Although we got a good deal purchasing our new vehicle. That’s all we got! We originally purchased a vehicle located... out of town. It was damaged by hail before it was shipped. Obviously, not their fault. The salesperson (who no longer works there) found another vehicle with a few more options. We had all agreed to split the cost difference, which was very reasonable. When we went to sign contracts, all prior negotiations were left off and they were still trying to charge us for shipping the original car. The one we were now purchasing didn’t require shipment. My husband caught the mistakes and all the contracts had to be re-done. What was supposed to take 15 minutes, required another 2 hours. A repeat of how long we spent on our first visit negotiating. A couple of days later, we got a call that a part of contract wasn’t done correctly. They had to overnight them for another signature. Final straw and the reason for my review today. My license plates had not arrived and the temporary expires in a week. I called dealership, this is when I was notified that the salesperson no longer worked there. I left a message with reception for someone to get back to me. One hour later, still no call. I called again and was informed my plates have been sitting at the dealership. Management apparently didn’t feel the need to follow up on unfinished business left by the departed employee. I don’t hold out much hope for my future in the service department with them. So disappointing!! I should have purchased another Lexus.

Today, I went to Audi West Houston for oil change. In March 2018, I bought my Audi SQ5 and purchased oil change service for 4 years. I called the service... department three days ago, making an oil change service appointment at 10:00 am on June 14, 2019. I got there on time. A staff took my car and advised me to get into the service building, where a service advisor would help me. This young fellow was very friendly. I did as he told. However, I waited inside the building for at least 30 minutes, and nobody approached me for help. I noticed that the service staffs were not very busy. Eventually, I asked a lady if I could get any help from her? She checked her computer system and did not find any record for my appointment. But she said that I could get the service done even she cold not find any appointment info. She also recommended me to do a tire balance service, which costed me about 90$. I agreed and was told that oil change and tire balancing could be completed in about 2 and half hrs. In addition, she mentioned that my car would be washed. I waited there for at least three hours. Eventually the lady informed me that my car's service was done. However, my car was not washed. I told her this fact, and she checked with a service guy. And the guy said that he had forgotten to wash my car. The lady said Audi West Houston owed me a car wash this time.

It seem as if some people there were trying to hose me with some tom foolery( leaking gasket/plug,etc...) that needed to be attended to till they found... out that I renewed my warranty on the car. Maybe I am being paranoid. We will see after the next visit, then I can and will go into more detail about my trials.

Facility very nice. Dana very nice and professional. Finance guy not as warm and fuzzy but overall a great experience. Made the process painless overall

Very efficient buying process. Shaun Hannon did an outstanding job getting me in my new car quickly. And he is very responsive on all my post but questions.