Audi West Houston

Before purchasing a vehicle from Audi West Houston, I strongly encourage consumers to consider what happens after the sale. I purchased a 2023 Audi Q8 on January 9, 2026, and took possession on January 15. My salesperson was Anthony Arana, and the General Manager was Anil Matthew. Within FOUR DAYS, I began reporting warning alerts. By January 22, I had formally documented central locking malfunctions, doors failing to open, unexpected electronic behavior, and persistent brake squealing. My vehicle required multiple service visits, including replacement of door-lock components, and was out of service for 27 days during two documented repair periods. Despite repairs, I continued experiencing intermittent concerns. THE BRAKE NOISE? STILL AN ISSUE. The extremely loud, high pitched squealing began during my first week of ownership. Despite repeated complaints, service visits, and recordings, I was consistently told the noise was normal. I personally spoke with General Manager Anil Matthew, who requested my service records and a recording of the noise. I provided both. After listening, he advised that the noise was normal and stated there was nothing he could do if the service manager agreed. He even suggested I consider a smaller vehicle. Despite our conversation, Anil never meaningfully followed up and continued leaving my emails unanswered. At the servicing dealership, I became known as “the unhappy brake lady.” Ironically, the service manager also told me on multiple occasions, “This noise is only going to get worse. “How can the noise be considered normal while I’m simultaneously being advised it will worsen? Then came the corporate runaround. Audi Consumer Relations initially advised that its review would take approximately 60 days, later extended to 75 days. The process ultimately lasted approximately 81 days, ending with a denial on July 17, 2026. Audi directed me to BBB AUTO LINE, where I submitted additional documentation and recordings. After further delays, arbitration took place September 28. Audi did not attend the hearing. I specifically requested a comparable replacement Audi Q8 without additional out of pocket expense. Yet the October 7 decision formally denied a repurchase, despite acknowledging my replacement request elsewhere in the document. The decision also contained factually inaccurate statements I dispute, including my vehicle’s mileage and the characterization of repairs. I have formally requested clarification and review of these discrepancies, including whether my submitted audio and video evidence was fully considered. 9 months. Repeated service visits. Twenty-seven days out of service. An extended corporate review. Arbitration. And unresolved concerns. I did not ask for special treatment. I expected a properly functioning vehicle, responsive management, and meaningful assistance when problems arose. Do not judge a dealership solely by how you are treated when purchasing a vehicle. The real test is how you are treated when something goes wrong after the sale. My experience with Audi West Houston, Anthony Arana, Anil Matthew, and Audi Consumer Relations has been deeply disappointing. I have documentation and recordings supporting my experience, including video evidence of the brake noise. A luxury price tag should come with accountability, not nine months of frustration. 267 days later and here I am.

This was one of my favorite Audi Service centers. But when your just regular Oil Change costs you $450… it is ridiculous…

Excellent Stress free Courtesy Customer friendly Accommodating Salesman very knowledgeable about Audi cars Salesman was very passionate about the company

I started a process to buy a car from these clowns Monday - after agreeing to their deal a whopping $300 discount, I had to email them a total of 10 times to get them to finally return my email's, NO PHONE CALLS OF COURSE. When I asked for wiring instructions, they ghosted me again until now 4:31PM on THURSDAY to tell the they sold the car EVEN THOUGH I COMMITTED TO BUY THE CAR AT THEIR TERMS ON MONDAY. They are the worst dealership I have ever dealt with and I would avoid them at all costs, just another example of xxxx. DO NOT BUY FROM THEM THEY ARE AWFUL!

Thanks to Jackson Russel, Grant Draper and Alexis for a pleasant and hassle-free experience. We appreciated the refreshing low-key approach to doing business.

Great buying experience with Brian, he was extremely polite and patient with us, showing us different models highlighting the differences.

Horrible customer service, it has been over a month, my trade in hasn’t been paid off, you can’t reach anyone, they are not returning voicemails, salesperson Artemi acting like helping me, all he says it takes time which is not true. I asked Artemi to help me speak with a manager, he told me call store. Even receptionist says i can’t guarantee you can speak with a manager. Different attitude when buying vehicle, go somewhere else, don’t suffer with your own money.

I have no complaints. My salesperson, Tony, was easy to work with. My transaction took about 3 hours or so. I the dealership was very clean and comfortable.

I had a great experience at Audi West Houston. The staff was knowledgeable, professional and attentive throughout the entire process. They answered all my questions clearly and made me feel as a valued customer. My sales person, Artemii, was very good. The dealership was clean and well organized. Overall it was a smooth and positive experience

Very helpful and professional. They went out of their way to assist me. Very quick and efficient.