Cavender Chevrolet

Absolute horrible service department. I dropped off my daughter's car on a Saturday for a 7:00 AM appointment on the following Monday. When I called Monday afternoon, I was rudely told that Cavender had 24 -48 hours to do a diagnostic, which I was never informed of. When I called later, they said they couldn't find my car, and that they needed the VIN number to track it. (Another thing I was never informed of). When I asked the woman on the phone if she could recall her own VIN number, she sarcastically said "most people would check their insurance card". We keep our insurance card with the vehicle, which your dealership, Cavender, had. When I called again to see if they had found my car or had a status, I spoke to another woman, who was curt and rude. It turns out that this same woman had tracked down my daughter's phone number and called her, despite me giving specific instructions that I was to be the one to contact, as my daughter is a kindergarten teacher, and can't be disturbed. My daughter, thinking it might be an emergency, answered the call, and was barked at by this woman saying that some strange man was trying to do work on her car and did she authorize it. She was curt and rude to my daughter as well. I finally found out who the service advisor that I spoke with was on Saturday, Jason, who turns out quit on the Monday that the vehicle was scheduled for service. The new guy, who I don't remember his name, said he would give me a break on the price of the repair, since I had such a miserable time. This "break" was a lousy $25 off due to me being retired military member. This equated to a 3.5% savings on a $704 bill. I have purchased 3 brand new vehicles from Cavender Chevy, and I can assure you that that will be the last. There are plenty of other Chevy dealers in South Texas that I can go to. (I don't care if George Strait himself asked me to come back to Cavender, this will never happen!) You treat your customers horribly after the sale, and I'm going to be sure that everyone I know is aware of just how lousy a dealership Cavender is.

Great buying experience. Christian Martinez was awesome! Give the man a large bonus. This was seventh vehicle I have purchased at Cavender. Only place to shop for a Silverado, Tahoe, or Suburban

I was very satisfied with the service buying my car. I highly recommend buying from cavenders Chevrolet. Very fast service and was walked throught every process with step by step.

Horrible customer service in service center. I’ve been in the dark about my vehicle I had dropped off for the second time for same issue. It’s been 1 week now. I NEED to call and call to get same response of, “it’s being diagnosed now”, about vehicle. By either my service advisor Richard or by some other person because he refuses to communicate with me after my many attempts to get updates.

Would not recommend very unsatisfied with this company , they smile in ur face to make a sale and feed u lies then afterwards when something is wrong with the car 3 weeks after u got it they say oh u have to pay for all maintenance cost even though my car has 1 year warranty . The sales agent are 100% unprofessional, they talk to u like a child . All I got to say is RUNNNN DO NOT COME HERE U WILL REGRET IT IM OUT OF 4,800 in 3 weeks and they won’t even let me trade in the lemon they sold me

Nice experience. Good service. Sales personnel were helpful and friendly. The individual who explained to us all the new technology was knowledgeable and very patient. Overall, a positive experience.

Seamless, smooth, and highly recommend working with Cesar Sena. He made the buying process really easy. Cesar was highly attentive to details, communicated well, and exceeded expectations. The Cavender Chevrolet facility is top notch from their selection, staff, design/layout, and all the way around.

our sales person was Andy he was awesome ..He was great to work with him. He’s such a great asset to the company. More salespeople so be like him. He truly is great to work with.

Fast Process, Fast Response, Friendly, Courteous, Very Happy and satisfied

Jimmy Young was great, buying the vehicle was easy enough. but there was problems after the sale. I was told they would change the tires which I appreciate but they ended up putting the cheapest tires available, on the company web page it had name brand all terrain tires in which I didn't get! when I was looking at the vehicle I was told it had been inspected but when changing the tires they had to change the breaks on all four wheels. and when the truck was delivered it had/has a dent on the tailgate! two days later i had to bring back the truck for no air conditioning! they ended up having to change the AC compressor! I brought my concerns to the sales manager, but he just brushed me off and gave me no hope in solving my problems! I'm feeling let down and sad about this buying experience and will definitely let everyone I know looking into buying a vehicle what to watch out for when visiting your dealership.