Jack Hanania Buick GMC

I recently purchased a 2026 GMC Denali Ultimate. During the test drive, I noticed that the tires appeared to be out of balance, causing a noticeable vibration. I brought this to the attention of the salesperson, who was aware of the issue, as well as one of the managers. I was assured that the vehicle would be returned to the service department and inspected to address the concern. However, I do not believe this inspection was ever completed. After the paperwork was signed and I began driving the vehicle home, I received low tire pressure warnings for both rear tires. Upon checking them, I discovered that both rear tires were approximately 20 PSI below the recommended pressure. This raises serious concerns for me about whether the vehicle was actually inspected as I requested and as I was told it would be. I was also informed that a Pre-Delivery Inspection (PDI) had been completed. Given the condition of the tires and the fact that both rear tires were significantly underinflated, I also have concerns about whether the PDI was properly performed. I purchased this vehicle with the expectation that it had been thoroughly inspected and was ready for delivery. Unfortunately, my experience immediately after leaving the dealership has caused me to question whether the necessary inspections and service were actually completed.

Did what they said they would do on time Kept me informed about what was going on

Lindsey is a very competent service writer, who can. be trusted to give straight advice, even if you may not want to hear it.

Anthony and Julian were great during the entire process smoothing out any issues that we encountered

Lindsay greeted me when I walked in the door and continued to give me details concerning the service of my vehicle. She was very informative and detailed.

Great service Excellent communication Trey service manager worked closely with us getting our vehicle serviced Trey was well informed and new the details pertaining to our vehicle repair

It was a great experience they made sure i knew everything about the car and they were very respectful I will recommend to my family and friends

Amanda texted me from this dealership and decided to become so unhinged about the price of a vehicle on their lot that she said to me in the most condescending context “I wish you luck on lowballing dealers, it must be exhausting”…. When my offer was in line with multiple other comparable vehicles. The best part is, I was probably coming to their dealership over the weekend when I had the time and do their deal they offered to start with cause of their lifetime powertrain warranty on used cars. But now, because of this persons rude demeanor, I’ll not be doing any business with them ever. The GM Rick Ayash has been contacted as well. So unprofessional!

Always professional and definitely has the customer first mentality in its service departmnt. Lindsey is amazing, Hannania GMC has been my Goto in xx Augustine for many years..

I was incredibly nervous about buying a new car, but the entire team made the whole experience absolutely wonderful! A huge thank you to Christian and the rest of the staff for being so patient, reassuring, and helpful throughout the process.I am completely in love with my 2024 Chevy Trax—especially the gorgeous blue color! It drives perfectly, looks amazing, and I couldn't be happier with my choice. If you are looking for a team that actually cares and makes you feel comfortable, this is the place to go!