Bozard Ford

Bozard Ford's staff is very friendly and professional. They made the purchasing process very easy and efficient. Staff was attentive and made me feel welcome. Definitely a great example of a business putting the customer first. Steven Utley is sales, was very professional and personable. He was not pushy, but very helpful with the process of purchasing my vehicle and getting my vehicle ready for pickup. David Stalvey was very welcoming and wasnt trying to sell a car, but helping with purchasing the vehicle I was interested in. James in Finance, was very friendly and made the process quick and easy.

Hayden was absolutely fantastic. I sent in a vehicle request late Monday evening and he responded within 10 minutes and included multiple videos of the trucks that I was interested in. Being an out of town customer this was greatly appreciated as I was trying to narrow down the color I wanted. By Tuesday morning, Hayden worked out the offer sheet including exactly what I wanted for my trade in. Vehicle was purchased on Wednesday. I was in and out of the dealer within an hour and that included 30+ mins for a test drive and sitting in my new truck going over all the features and setting up the Ford App. Easiest vehicle purchase experience I ever had and I truly appreciated that Hayden and Bozard Ford played no games, and didn't try to tack on any unnecessary extras.

Terrible service. Took more than 10 days to pay off my loan, would not pay the difference. Financing was a nightmare. Do not recommend.

Carson Fogg was the service advisor on my mustangs oil change. I was so excited to work with such and knowledgeable young man, he's extremely hard working too, I can tell! What an asset he is to the team at Bozard!!

It was a great car buying experience. Brett was fantastic. He spent a lot of time and effort to help us find the right car at the right price. I would definitely recommend Brett and Bozard Ford to anyone.

Fairly seamless and straightforward transaction. Not a lot of run around, which was really nice. Was able to get on the phone and get things done. Highly recommended.

No STAR — PROMISES MADE BEFORE THE SALE, DENIED AFTER THE WORK I strongly caution anyone considering major repairs at Bozard Ford to GO ELSEWHERE. Bozard Ford replaced the engine and drivetrain components in my 2018 Ford Raptor. Before I approved the work, their service staff described the coverage as “bumper to bumper,” said it would be like I had “just bought the truck,” and told me I would essentially have a new drivetrain with a factory warranty. I specifically asked service advisor Mary whether the three-year, unlimited-mile warranty included the turbos and starter. I was told that it did. When I requested an itemized copy of the coverage, I was told it could be pulled up at any Ford dealership nationwide. Now that I am experiencing a turbo problem, Bozard Ford is refusing to honor the coverage as it was represented to me. Only after the work was completed did management provide a different and much narrower explanation of what was supposedly covered. That is unacceptable. If those limitations had been clearly disclosed before the repair, I could have made an informed decision about where to have the work performed. Instead, I relied on direct statements from their service department when authorizing an extremely significant repair. I gave Bozard Ford the opportunity to resolve this professionally and honor what their representative told me. Rather than stand behind those representations, they have left me fighting for coverage that I was specifically assured I had. My advice is simple: Do not rely on verbal promises from this dealership—regardless of how confidently they are made. Demand a detailed, itemized warranty document listing every covered and excluded component before authorizing any work. My experience has caused me to lose trust in Bozard Ford, and I cannot recommend their service department.

Fantastic experience overall. I've been in sales and sales management for over 25 years, and Tim and Zach were first class. I had a not so great experience at another dealership that morning, so I drove down to Bozard and it was a superior experience from the minute I walked in. They have a huge selection of cars to choose from and Tim was very helpful in narrowing down my selection to the one that best fit our needs, and he was very personable while we waited on my trade-in appraisal. Zach gave me an above and beyond type experience with the campus tour showing me the auto shop, the Ford restaurant, and even bought me a drink. They came back with a very fair trade-in offer and we quickly settled on a price, finished up my paperwork, and helped me get everything set up electronically in my new car. There were even two staff members opening the door for everyone as they came and left which was a nice touch. And the icing on the top was when I was leaving onto the main road with my new car, Zach was behind me and honked and waved as he went by. Very well done all around!

Mr. Richard Brannan did a great job. Finding the vehicle that met our needs and budget. Mr. Shane went way beyond expectations getting our financing. Saint Augustine Bozard Ford is possibly the best dealership around!!

I had a great experience buying my car from bozard. Mr Krell had everything ready when I got there and handled all my concerns. I was in and out in less than 2 hours. Thank you guys.