Bozard Ford

Fairly seamless and straightforward transaction. Not a lot of run around, which was really nice. Was able to get on the phone and get things done. Highly recommended.

No STAR — PROMISES MADE BEFORE THE SALE, DENIED AFTER THE WORK I strongly caution anyone considering major repairs at Bozard Ford to GO ELSEWHERE. Bozard Ford replaced the engine and drivetrain components in my 2018 Ford Raptor. Before I approved the work, their service staff described the coverage as “bumper to bumper,” said it would be like I had “just bought the truck,” and told me I would essentially have a new drivetrain with a factory warranty. I specifically asked service advisor Mary whether the three-year, unlimited-mile warranty included the turbos and starter. I was told that it did. When I requested an itemized copy of the coverage, I was told it could be pulled up at any Ford dealership nationwide. Now that I am experiencing a turbo problem, Bozard Ford is refusing to honor the coverage as it was represented to me. Only after the work was completed did management provide a different and much narrower explanation of what was supposedly covered. That is unacceptable. If those limitations had been clearly disclosed before the repair, I could have made an informed decision about where to have the work performed. Instead, I relied on direct statements from their service department when authorizing an extremely significant repair. I gave Bozard Ford the opportunity to resolve this professionally and honor what their representative told me. Rather than stand behind those representations, they have left me fighting for coverage that I was specifically assured I had. My advice is simple: Do not rely on verbal promises from this dealership—regardless of how confidently they are made. Demand a detailed, itemized warranty document listing every covered and excluded component before authorizing any work. My experience has caused me to lose trust in Bozard Ford, and I cannot recommend their service department.

Fantastic experience overall. I've been in sales and sales management for over 25 years, and Tim and Zach were first class. I had a not so great experience at another dealership that morning, so I drove down to Bozard and it was a superior experience from the minute I walked in. They have a huge selection of cars to choose from and Tim was very helpful in narrowing down my selection to the one that best fit our needs, and he was very personable while we waited on my trade-in appraisal. Zach gave me an above and beyond type experience with the campus tour showing me the auto shop, the Ford restaurant, and even bought me a drink. They came back with a very fair trade-in offer and we quickly settled on a price, finished up my paperwork, and helped me get everything set up electronically in my new car. There were even two staff members opening the door for everyone as they came and left which was a nice touch. And the icing on the top was when I was leaving onto the main road with my new car, Zach was behind me and honked and waved as he went by. Very well done all around!

Mr. Richard Brannan did a great job. Finding the vehicle that met our needs and budget. Mr. Shane went way beyond expectations getting our financing. Saint Augustine Bozard Ford is possibly the best dealership around!!

I had a great experience buying my car from bozard. Mr Krell had everything ready when I got there and handled all my concerns. I was in and out in less than 2 hours. Thank you guys.

Best car buying experience EVER! Can’t thank the team at Duval enough! Go see them for all your car needs!

Loved buying my new car here! Kim did an amazing job helping me from the beginning to the end and making the process as smooth as possible. She had a lot of insight on the vehicle I was interested in which made my choice very easy. The finance department also made this transaction pleasing.

All of the employees we interacted with were very nice and helpful. Our salesperson was very knowledgeable and personable.

Service advisor Angela is an absolute wonder to work with. A huge thank you to her and the service technicians who have worked on my F150. Have worked with numerous service centers over the years and I must say if you want the best of the best, come here.

We had a very positive experience with Brian and Bozard. The transaction was quick and easy. Brian is exceptional at what he does. Thanks for another great buying experience, Bozard!