Reviews
Talk is cheap. They are very helpful and caring when they are trying to get your business. Once the sale is done, it is impossible to get communications from this dealer. They always remember to ask for a 5 star review, but if the owner needs their help, good luck. Poorly manufactured vehicles, and I've owned 3 of them, the dealer takes no responsibility after the sale when there are problems, when their help is needed. Yes, I'm an irate customer, at least expecting a response, but nothing from Bozard.
Talk is cheap. They are very helpful and caring when they are trying to get your business. Once the sale is done, it is impossible to get communications from this dealer. They always remember to ask for a 5 star review, but if the owner needs their help, good luck. Poorly manufactured vehicles, and I've owned 3 of them, the dealer takes no responsibility after the sale when there are problems, when their help is needed. Yes, I'm an irate customer, at least expecting a response, but nothing from Bozard.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share this, and we’re truly sorry about your experience. We take feedback like this seriously and want to understand what went wrong. Since we couldn’t match the review to a guest record, please reach out to our Parts and Service Director or email [email protected] and we’ll personally look into this for you.
I have sent emails to Bo and Letti Bozard in addition to Jeff King. I have not gotten a word in response from any of them to even acknowledge that they understand I have an issue. Even to say they can't help would be better than no response at all. Now, suddenly they are interested in my issue.
Great service by everyone I dealt with, DONALD in sales was thorough and very responsive to all my questions, Sam in delivery really knows his stuff and also Wawa pleasure to deal with
Great service by everyone I dealt with, DONALD in sales was thorough and very responsive to all my questions, Sam in delivery really knows his stuff and also Wawa pleasure to deal with
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you felt taken care of by Donald during your purchase of the new Lincoln Nautilus is rewarding. Your praise for his thorough answers and responsiveness reflects the level of service we strive to deliver. Thank you for choosing our dealership and for the five-star rating.
Mikey Thane and Ryan Thane made the car buying experience so painless. They exhibited great patience and strong knowledge of the vehicles and were very helpful in finding the right fit for me. Once my decision was made, Mikey took the time and once again, was patient with me, while showing me all the technology features and setting everything up for me. It was my very best car buying experience ever thanks to Mikey Thane, Ryan Thane and Bozard.
Mikey Thane and Ryan Thane made the car buying experience so painless. They exhibited great patience and strong knowledge of the vehicles and were very helpful in finding the right fit for me. Once my decision was made, Mikey took the time and once again, was patient with me, while showing me all the technology features and setting everything up for me. It was my very best car buying experience ever thanks to Mikey Thane, Ryan Thane and Bozard.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that Mikey’s patience and expertise made your purchase so painless means a lot to our team. We’re pleased we could help you find the right used Jeep Grand Cherokee L. Enjoy driving your Grand Cherokee L!
Friendly and honest people. Very good communication. Answered all my questions. Quick and easy paperwork
Friendly and honest people. Very good communication. Answered all my questions. Quick and easy paperwork
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad the purchase of your Ford Expedition felt straightforward and efficient from start to finish. Your kind words about our friendly, honest service, clear communication, and hassle-free paperwork mean a great deal to our team.
Bozard Ford's staff is very friendly and professional. They made the purchasing process very easy and efficient. Staff was attentive and made me feel welcome. Definitely a great example of a business putting the customer first. Steven Utley is sales, was very professional and personable. He was not pushy, but very helpful with the process of purchasing my vehicle and getting my vehicle ready for pickup. David Stalvey was very welcoming and wasnt trying to sell a car, but helping with purchasing the vehicle I was interested in. James in Finance, was very friendly and made the process quick and easy.
Bozard Ford's staff is very friendly and professional. They made the purchasing process very easy and efficient. Staff was attentive and made me feel welcome. Definitely a great example of a business putting the customer first. Steven Utley is sales, was very professional and personable. He was not pushy, but very helpful with the process of purchasing my vehicle and getting my vehicle ready for pickup. David Stalvey was very welcoming and wasnt trying to sell a car, but helping with purchasing the vehicle I was interested in. James in Finance, was very friendly and made the process quick and easy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing the process of buying your Honda CR-V was easy and efficient is rewarding. Our team takes pride in providing attentive and welcoming support, and we’re glad James in finance could streamline the paperwork while Dave helped you with the vehicle selection without any pressure. Your acknowledgement of our customer-first focus means a lot to us.
Hayden was absolutely fantastic. I sent in a vehicle request late Monday evening and he responded within 10 minutes and included multiple videos of the trucks that I was interested in. Being an out of town customer this was greatly appreciated as I was trying to narrow down the color I wanted. By Tuesday morning, Hayden worked out the offer sheet including exactly what I wanted for my trade in. Vehicle was purchased on Wednesday. I was in and out of the dealer within an hour and that included 30+ mins for a test drive and sitting in my new truck going over all the features and setting up the Ford App. Easiest vehicle purchase experience I ever had and I truly appreciated that Hayden and Bozard Ford played no games, and didn't try to tack on any unnecessary extras.
Hayden was absolutely fantastic. I sent in a vehicle request late Monday evening and he responded within 10 minutes and included multiple videos of the trucks that I was interested in. Being an out of town customer this was greatly appreciated as I was trying to narrow down the color I wanted. By Tuesday morning, Hayden worked out the offer sheet including exactly what I wanted for my trade in. Vehicle was purchased on Wednesday. I was in and out of the dealer within an hour and that included 30+ mins for a test drive and sitting in my new truck going over all the features and setting up the Ford App. Easiest vehicle purchase experience I ever had and I truly appreciated that Hayden and Bozard Ford played no games, and didn't try to tack on any unnecessary extras.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Our team is pleased we could help you narrow down the right color and prepare your trade-in offer for your new Ford F-150. Hearing that Hayden’s quick videos and straightforward process made your purchase the easiest you’ve ever experienced means a lot to us.
Terrible service. Took more than 10 days to pay off my loan, would not pay the difference. Financing was a nightmare. Do not recommend.
Terrible service. Took more than 10 days to pay off my loan, would not pay the difference. Financing was a nightmare. Do not recommend.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
That would be greatly appreciated. Im still waiting on the difference to be reimbursed and was told it would be. That was over three weeks ago. I sent you my email privately, can’t wait to hear back from you.
I’m still awaiting the conversation that you would like to have with me. I sent my contact information to you privately. Once again, highly disappointed and point proven!
Carson Fogg was the service advisor on my mustangs oil change. I was so excited to work with such and knowledgeable young man, he's extremely hard working too, I can tell! What an asset he is to the team at Bozard!!
Carson Fogg was the service advisor on my mustangs oil change. I was so excited to work with such and knowledgeable young man, he's extremely hard working too, I can tell! What an asset he is to the team at Bozard!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad Carson’s dedication and expertise made your Mustang’s oil change such a positive experience. Hearing that his hard work and knowledge stood out means a lot to our service team.
It was a great car buying experience. Brett was fantastic. He spent a lot of time and effort to help us find the right car at the right price. I would definitely recommend Brett and Bozard Ford to anyone.
It was a great car buying experience. Brett was fantastic. He spent a lot of time and effort to help us find the right car at the right price. I would definitely recommend Brett and Bozard Ford to anyone.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Your kind words about Brett’s dedication to finding the right Acura MDX at a price that suited your budget are truly appreciated. Your recommendation of Brett and our dealership means a lot to us.
Fairly seamless and straightforward transaction. Not a lot of run around, which was really nice. Was able to get on the phone and get things done. Highly recommended.
Fairly seamless and straightforward transaction. Not a lot of run around, which was really nice. Was able to get on the phone and get things done. Highly recommended.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We’re glad purchasing your new Ford Maverick was seamless and that handling everything by phone made the process straightforward. Your recommendation and kind words mean a great deal to our team.