Reviews
Write a reviewBe aware of used ones, got a suv last week, sales person told me everything was ok, week later 2 sensors (including front collision sensor) went out, sales person just trying to get his commission and don't care about customers safety!
Be aware of used ones, got a suv last week, sales person told me everything was ok, week later 2 sensors (including front collision sensor) went out, sales person just trying to get his commission and don't care about customers safety!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We apologize for your experience and take customer safety seriously. We will address this issue with our sales team and ensure all future transactions are transparent and accurate. I understand that your vehicle is in the shop and being repair under warranty. If you have any questions you can reach out to me at 409-981-1347. Cyndi Monceaux Owner Loyalty Manager Twin City Nissan
I was sorely disappointed with the dealership's lack of transparency and professionalism. From the initial interaction with Cole Repka, who initially seemed honest and accommodating, to the subsequent issues that surfaced with the car we purchased, the experience has been nothing short of a nightmare. Despite being a used car, it was still under warranty and had a very low mileage of 2827, so we expected it to be in good condition. However, we immediately noticed a squeaking noise upon driving it home. When we brought this to Cole and his manager, he assured us it would be a simple fix and asked us to return three days later for the repair. On the scheduled day, I arrived at the dealership before noon, only to face a frustrating wait for the promised service. The manager's unhelpful and dismissive behavior, coupled with being misinformed about the cost and timeline of the repair, led me to demand to speak with the owner. Despite the manager's dismissive behavior, the owner finally agreed to address the issues and provide a loaner car while our SUV was being repaired. My disappointment grew when the problems resurfaced less than days later after the supposed repair. The dealership's refusal to work on the car and recommendation to take it to another shop were clear signs of their disregard for customer safety. Subsequent inspection revealed that the rims were severely damaged and broken, posing a significant safety risk. Despite repeatedly contacting the dealership for assistance, they have been unresponsive and unsympathetic, ultimately blaming me for the vehicle's condition. Even after telling us to call if anything went wrong, they sold us a defective car that could kill or hurt us and were unwilling to take responsibility for not only 1 but 3 broken rims and more. Please consider purchasing a vehicle from this dealership, exercise extreme caution, and thoroughly inspect any prospective purchase. This experience has exposed their lack of integrity and disregard for customer safety, and I strongly advise seeking alternatives for your car-buying needs. If you would like more details, please feel free to ask.
I was sorely disappointed with the dealership's lack of transparency and professionalism. From the initial interaction with Cole Repka, who initially seemed honest and accommodating, to the subsequent issues that surfaced with the car we purchased, the experience has been nothing short of a nightmare. Despite being a used car, it was still under warranty and had a very low mileage of 2827, so we expected it to be in good condition. However, we immediately noticed a squeaking noise upon driving it home. When we brought this to Cole and his manager, he assured us it would be a simple fix and asked us to return three days later for the repair. On the scheduled day, I arrived at the dealership before noon, only to face a frustrating wait for the promised service. The manager's unhelpful and dismissive behavior, coupled with being misinformed about the cost and timeline of the repair, led me to demand to speak with the owner. Despite the manager's dismissive behavior, the owner finally agreed to address the issues and provide a loaner car while our SUV was being repaired. My disappointment grew when the problems resurfaced less than days later after the supposed repair. The dealership's refusal to work on the car and recommendation to take it to another shop were clear signs of their disregard for customer safety. Subsequent inspection revealed that the rims were severely damaged and broken, posing a significant safety risk. Despite repeatedly contacting the dealership for assistance, they have been unresponsive and unsympathetic, ultimately blaming me for the vehicle's condition. Even after telling us to call if anything went wrong, they sold us a defective car that could kill or hurt us and were unwilling to take responsibility for not only 1 but 3 broken rims and more. Please consider purchasing a vehicle from this dealership, exercise extreme caution, and thoroughly inspect any prospective purchase. This experience has exposed their lack of integrity and disregard for customer safety, and I strongly advise seeking alternatives for your car-buying needs. If you would like more details, please feel free to ask.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Tiffany was amazing. She turned an over whelming task into me finding the perfect vehicle for myself. The whole team was top notch.
Tiffany was amazing. She turned an over whelming task into me finding the perfect vehicle for myself. The whole team was top notch.
- Customer service
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- Buying process
- —
- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Clem, thanks for your praise and kind comments about our team. We are so glad Tiffany took such good care of you during your purchase. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Cyndi Monceaux Owner Loyalty Manager
Tricia and all the sales staff are excellent. Tricia went above and beyond to work with me during the entire purchasing process. No pressure and a pleasure to do business with.
Tricia and all the sales staff are excellent. Tricia went above and beyond to work with me during the entire purchasing process. No pressure and a pleasure to do business with.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David P., thank you for your kind words and this wonderful review! We're happy you found our staff to be so supportive during your experience here at Twin City. Have a wonderful day. Cyndi Monceaux Owner Loyalty Manager
TIFFANY I wish that's all I could say and many would understand. This woman is amazing and makes sure you are happy every step of the way!! She's patient, kind, and funny. usually you'll feel stress making a big purchase, but I did not feel a drop of any. By the way this is my second purchase with her and she will forever get my business!!
TIFFANY I wish that's all I could say and many would understand. This woman is amazing and makes sure you are happy every step of the way!! She's patient, kind, and funny. usually you'll feel stress making a big purchase, but I did not feel a drop of any. By the way this is my second purchase with her and she will forever get my business!!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Keiara Relford, thanks for your praise and kind comments about our team and especially Tiffany!!! It's experiences like yours that really keep us motivated! We sincerely thank you for the positive review, and look forward to seeing you again soon! Cyndi Monceaux Owner Loyalty Manager
I purchased A used Murano and there were/ have been a few issues, technically and otherwise. The Only reason this deal didn’t go bad is because of my salesperson Tiffany. She is a “ can do” lady. No matter the problem she continued daily to try to help rectify each one, and she did! She would not stop until she made sure I was Good with what was going on. I hope Nissan knows what they have in her, she’s a rare find.
I purchased A used Murano and there were/ have been a few issues, technically and otherwise. The Only reason this deal didn’t go bad is because of my salesperson Tiffany. She is a “ can do” lady. No matter the problem she continued daily to try to help rectify each one, and she did! She would not stop until she made sure I was Good with what was going on. I hope Nissan knows what they have in her, she’s a rare find.
- Customer service
- 5.0
- Buying process
- 4.0
- Quality of repair
- 5.0
- Overall facilities
- 4.0
- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for your kind words about Tiffany. We will surely hang on to her. If you need anything don't hesitate to call us. Have a wonderful day. Cyndi Monceaux Owner Loyalty Manager
We were well satisfied with the prompt and individual service we received. I would recommend that anyone in the market for a Honda should go and see Hank.
We were well satisfied with the prompt and individual service we received. I would recommend that anyone in the market for a Honda should go and see Hank.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kendal Wilkerson, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Twin City Nissan! Cyndi Monceaux Owner Loyalty Manager
Sales Person was very knowledgeable of vehicle. We drove several vehicles before coming to final Decision. Greta was willing to make sure we purchased the correct vehicle for our needs!!
Sales Person was very knowledgeable of vehicle. We drove several vehicles before coming to final Decision. Greta was willing to make sure we purchased the correct vehicle for our needs!!
- Customer service
- 5.0
- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Claudia Chica helped my sister to get her vehicle. She is very professional and knowledgeable about All the vehicles and the loan process. Another plus is that she is bilingual so she can help you in English or Spanish Gracias Claudia por ayudar a mi hermana y darnis la mejor opción Totalmente te recomendamos!
Claudia Chica helped my sister to get her vehicle. She is very professional and knowledgeable about All the vehicles and the loan process. Another plus is that she is bilingual so she can help you in English or Spanish Gracias Claudia por ayudar a mi hermana y darnis la mejor opción Totalmente te recomendamos!
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Oscar, we're happy you found our staff to be so supportive during your experience here at Twin City Nissan. I will pass your comments on to Claudia. We sincerely thank you for the positive review, and look forward to seeing you again soon! Cyndi Monceaux Owner Loyalty Manager
First off, I want to say Thank U to Tiffany Guillory. She is Awesome! I went there to trade in a suv then found out the transmission was going out. She came bk in there and said but hold up nooo ima still get u in a Suv bf u leave here today. She did not only get me in 1 Suv but my Girlfriend and I left with 2 SUVs. Tiffany is kind, patient, funny, and know what she is doing. Her Team stand ten toes behind her too. Thank u Again Tiffany and I Recommend anyone that goes here go to her.
First off, I want to say Thank U to Tiffany Guillory. She is Awesome! I went there to trade in a suv then found out the transmission was going out. She came bk in there and said but hold up nooo ima still get u in a Suv bf u leave here today. She did not only get me in 1 Suv but my Girlfriend and I left with 2 SUVs. Tiffany is kind, patient, funny, and know what she is doing. Her Team stand ten toes behind her too. Thank u Again Tiffany and I Recommend anyone that goes here go to her.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Juju, we are so happy to read such a great review about Twin City Nissan! I will pass along to Tiffany your comments! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Cyndi Monceaux Owner Loyalty Manager