Acadiana Ford

3.9 out of 5 3.9
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:30 AM - 5:30 PM

Acadiana Ford Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2017

Why Acadiana Ford

...


Acadiana Ford, a Ford dealer here in Kaplan, Louisiana offers a large variety of both new and used cars, crossovers, trucks, and suvs.

Acadiana Ford has been in the heart of Kaplan for over 30 years and offers an award winning sales staff with over 90 years of combined sales experience. With over 80% of our business coming from repeat and referral customers, we ensure that you are in good hands. If you are looking for your dream car and want excellent service after the sale, you are in the right place. Acadiana Ford is known for the way they take care of their customers - we will even pick up your vehicle, have it serviced!

"Acadiana Ford, the small town dealer with the large inventory!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.9 out of 5 3.9
10 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 2.0 out of 5
    August 21, 2019

    This place used to be the best. Brought my car in to get repaired. Was insulted by service manager and then he walked away while still saying rude things... to me. That was the 4th car I bought here. There will be no 5th. What happened to this place?

    1.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2019

    I have purchased 10 vehicles from this dealership and by far the best sales and service dealer in south Louisiana !!! No matter what brand vehicle you... purchase at some point you will have a issue but this dealer goes over and beyond their call to take car of vehicle and owner. Highly recommend this Dealer !

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 18, 2019

    Home town atmosphere. Down to earth staff. Love em'. Service is excellent! Even loaned us a vehicle while ours was being serviced. Wouldn't shop anywhere... else.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 16, 2019

    Best dealership around south La, from sales, parts to service! Definitely recommend whether you need to buy, or service your vehicle! Polite staff and... quick process!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 15, 2019

    THE FACILITY IS VERY PLEASANT. ALL STAFF IS VERY FRIENDLY AND HELPFUL. ANYTIME I HAVE QUESTIONS OR CONCERNS THERE IS ALWAYS SOMEONE TO HELP WITH MY ANSWERS.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 11, 2019

    I called a week ago about an extended warranty on a part for my F250. I made an appointment to replace it for the following Wednesday, was told they open... at 7:30 and that if I could drop it off at opening it’d be first in line to be worked on. My husband and I moved our schedules around to be able to drop it off as soon as they opened. The truck also needed a coolant flush so we asked them to do that as well. Around 4 pm that day I called to check on the truck. I was told the truck hadn’t even been looked at yet because only one diesel mechanic was working that day and he was tied up in the ONE other diesel truck that needed serviced. I was told to leave the truck overnight. No one ever contacted me at any point during the day to say they were running behind or that it would need to be left overnight, which is extremely rude and annoying. The next day we receive a call that it’s finally ready at 2pm. I drop my husband off, he pays for his service and goes to drive home. Backing out of the lot he notices his back up screen is completely black, not showing anything. He goes back in and asks why his back up camera which was working fine when we dropped it off the day before, is now not working. They tell him they can run diagnostics for him and give him a quote to fix it. A quote to fix something they have clearly broken!! Who in their right mind has the audacity to charge a customer for something that was broken while a truck was in their possession? This place is an absolute scam. Will not return and will not recommend to anyone.

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Please contact us at our Customer Service line 855-395-4615. Our owner, Mr. Mendoza, would like to assist you in correcting this issue.

  • 5.0 out of 5
    May 15, 2018

    Best Service by far with Acadiana Ford. They have the friendliest staff and best service in Acadiana ! I would recommend you give them a try!

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 4, 2018

    The service at Acadiana Ford is always excellent and the staff is always nice and friendly! I wouldn't do business anywhere else!!! So happy with my experience!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2018

    Acadiana Ford what do I think about them. The people at Acadians Ford from the top man down to the lowest person on payroll are the best people I have... every been associated with. I have purchased from them since 1985 and believe me when I say purchase I mean at least every 3 years I purchased a new truck. Acadiana Ford has some of the best salespeople to deal with no matter which one you use. Upper management has also great people such as Derrick and Toney to help with any problems you may have. Parts also has great people who will help you purchase whatever you need such as acc. for truck or parts. They will go out their way to help you. Service department has some of the greatest mechanics. They are well trained and up to date on all vehicles. The service manager and his staff will do everything possible to get you in and out as fast as they can. The ladies doing all paperwork are also the greatest. They are very well trained and know their job perfectly. As long as I can afford to continue buying a truck or any vehicle it will be from Acadiana Ford the best ford dealer in Louisiana.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    February 1, 2018

    I went in with my Easy Care warranty and was reminded "You did not get this truck here" twice. Was then told "You must have bought an expensive warranty.... I have never heard of one covering tires", well buddy it is FORD warranty. After being told "We need to keep your truck here tonight but you can't have a loaner because you did not buy that here" I told them "I work down the road only 5 minutes away" The service manager told me "IF you are not here when the inspector arrives then WE ARE DONE". Well "We are done!" I will never step foot in that dealership again!!!!

    1.0 out of 5
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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?