Mendoza Ford

A few weeks ago, I found a 2025 Ford Expedition Max online at Mendoza Ford in Maurice, Louisiana. I contacted the dealership and was connected with a salesperson who assured me the vehicle was still available and that they would hold it for me since I was driving almost four hours to look at it. One of the first questions I asked was why a 2025 model with only about 5,000 miles was already for sale. I was told that the previous owner had purchased it there and then traded it back in because they wanted to upgrade. That turned out to be false. After purchasing the vehicle, I obtained the Carfax and learned it had actually been purchased at auction. Despite that, the vehicle looked great, drove well, and we liked it. We negotiated a price, reached an agreement, and headed back to Houston. Before leaving, I was told the vehicle had completed its final inspection and had been fully serviced. Because I purchased the vehicle in Louisiana, I had to register it in Texas. My county requires an emissions inspection before registration can be completed. The Expedition failed. Twice. At two different inspection locations. After speaking with multiple technicians and doing my own research, the most likely issue appears to be a communication problem involving the OBD II system, which requires dealership diagnosis and repair. I immediately contacted Mendoza Ford. Since I was told the vehicle had been fully inspected before being sold, I expected them to help find a reasonable solution. Instead, I was told their solution was to drive from Louisiana to Houston, pick up my vehicle, drive it back to Maurice, repair it, and then drive it back to Houston again, adding nearly 500 unnecessary miles to a vehicle I had just purchased. Their reasoning? They did not want to work with a local Ford dealership. Because I did not buy the vehicle locally, I also do not qualify for a loaner vehicle through the dealership here in Houston. So while they were willing to leave me with one of their loaners in Louisiana, they were unwilling to work out any practical solution locally. Then there is the oil change. While driving home, I noticed the oil life monitor showed only 11% oil life remaining. I assumed someone simply forgot to reset it after the service because mistakes happen. However, after already learning that I had been given false information about how the vehicle was acquired, I started questioning everything else I had been told. When I took the Expedition in for another inspection, I went ahead and paid for an oil change. I asked the technician about the condition of the oil that came out of the vehicle. His response was that it was very dark and did not appear to have been changed recently. At this point, my biggest issue is not even the mechanical problem itself. Vehicles can have problems. My issue is being told the vehicle was a trade in when it was actually purchased at auction. My issue is being told the vehicle was fully serviced when the oil life showed 11% and the oil itself appeared not to have been recently changed. My issue is management showing little interest in finding a reasonable solution when problems surfaced immediately after the sale. If Mendoza Ford will lie about how they acquired a vehicle and lie about maintenance that was supposedly performed on it, what exactly are customers supposed to trust? I trusted what I was told. That was my mistake. As for Mendoza Ford, I would recommend swimming in a warm Louisiana swamp in the middle of July before I would recommend giving them my business. Hopefully someone else can learn from my expe

Rude on telephone when inquiring about a vehicle. Ignored emails and never provided assistance. Bought a car locally instead.

Mr. Charley Vallo was the best and the others who helped with the purchase of my car. Mr. Seth work with Credit Union. The service was great will recommend Mendoza Ford. Just a brief story My sister who is disabled bought her car from the owner of Mendoza and she apricated all the help he give her. This was a few years ago when it was in Kaplan La.

My experience with mendoza ford was excellent. Especially our sales lady baylie, she was very nice and professional and made sure we were happy before we left the lot. I will definitely refer people to her and mendoza ford

My husband and I had the privilege of having Seth Henry as our salesman for our son’s first vehicle. Seth has a Christian heart, which drew us to him, plus he was very knowledgeable during the process. I highly recommend Seth if you’re looking for a vehicle at Don Mendoza‘s Ford!!

I just had an awesome experience at Mendoza Ford, purchasing my 2024 Ford Explorer My sales person was Seth Henry. He was super patient, very informative & looked for what was best for me. Completely satisfied & thoroughly impressed!:)

I really like my new F150 and As always , they have a top notch sales staff and the service is second to none! If you need a new ride Ask fo Marty Gaspard!!!

Mr Seth Henry was very polite, helpful,informative,and professional with the purchase of my truck.I certainly recommend to anyone to visit Mendoza ford in Maurice for a great experience

My car has officially been in the shop for 8 weeks today. Can’t get anyone to answer/return my calls or texts. Communication is TERRIBLE and I have to show up in person for answers. I had an appointment, but that didn’t guarantee they’d work on it which was not explained to me. It just put me in the queue. Technicians are doing the best they can with the workload they are given but the service advisors need to get it together. I don’t recommend bringing your vehicle here if you ever want to see it again.

We've had numerous issues with service since buying our vehicle 4 years ago, it is in the shop for the 9th or 10th time. They have now had the suv for 3 weeks and still have not completed the repair. We definitely do not recommend buying from this dealership.