Purchased a 2012 dodge van. A recall came for the driver's door switch, fire hazard. Waited over 6 months and was never notified. When i finally spoke... with someone i went from 4 to 20+ on the waiting list. Claimed waiting for part. Went to Premier and repair done next day. Daughter bought Jeep grand Cherokee from them. Recall on alternator. You got it, part not in. Guess i'll be going to premier again. Coincidence i think not.
I was shopping for a Jeep Wrangler. Got exactly what I was looking for. I even customized the Jeep and they took care of the upgrades covering everything... under the Jeep warranty. It was such great experience, I went back and purchased a Jeep Grand Cherokee too.
Salesman and managers were very helpful in helping me get what I was looking for by considering my budget and goals.
Vehicle was sold from another dealership to this one before I could buy it from original dealer. Bergeron wanted thousands more than original dealer and... was rude when asked about original lower price. Would not recommend if looking for a reasonable price.
I can't say enough about my salesman ,David Tripp. He went above and beyond to get make me happy and get me into the car I wanted. I would recommend him... and this dealership to anyone.
Went to look at a used car that was posted the same day. Service was good. It was being cleaned so they brought it out to me. I didn't feel like they... were being too pushy, but the car didn't work out. Overall though it was an ok experience.
The service definitely stops after the sale. I purchased a new 2016 Ram truck from Kurt Gemelli at Bergeron Auto. When negotiating the deal I presented... all of the required documentation for a corporate discount through the National Association of Realtors. As a member of NAR I am entitled to receive $500 off the truck and free oil changes for two years. There are two codes that must be entered during the transaction - one for oil changes, and one for the 500 discount. Bergeron forgot to enter the code for the oil changes and only entered the code for the 500 discount. I discovered this in November when it was time for my first oil change. I contacted Kurt and he was not willing to do anything to make it right and correct their mistake. I was told that I had to call Chrysler. I told him this was unacceptable on Monday November 28 and he said that he would get back with me. Today is December 13th and I still have not heard a word from him. I will not purchase another vehicle from Kurt or Bergeron or recommend anyone else do so unless this is made right. Due to this mistake I am out about $500.
I brought my 04 Jeep Grand Cherokee into Bergeron Auto for safety recalls. Upon dropping off the Cherokee I met Emmett Hotard whom struck up a conversation... about the Jeep as he owned on 03. We talked about how both of us like to do the maintenance on the Jeeps and that they are fun to drive. I also talked about my family being long-time customers of Bergeron. The cashier was very also very friendly and wanted to make certain I was satisfied with the repairs. I recommend Bergeron Auto and Emmett for all of your new car and repair needs.
I purchased a new RAM 2500 in May 2015 from Bergeron. Emmett was extremely helpful and knowledgeable with my search for a new truck. After checking vehicles... available in the area, he personally offered to order the exact truck I wanted. The entire buying process was handled in a very fair,quick, and easy manner. It turned out to be one of my best new car purchasing experiences. If you have not stopped by Bergeron recently, be sure to give them a chance to earn your business. The new management has really stepped up and improved the entire facility.
I went to Bergeron with a clunking noise in the rear of my 2011 Grand Cherokee. They told me at first that it was a motor mount. Next they told me it was... a lower control arm which I had repaired. It turned out I just needed the oil changed in my transfer case. The repairs cost almost $2000. The repairs done my have very well been needed however it is not what I brought the vehicle in for and they did not fix the problem. I wrote to complain and was told basically that everything was my fault from approving their recommend repairs to lack of maintenance. In the end I shelled out two grand because they could not diagnose an oil change properly.